I sent in a nice, untouched Blackberry Phone to this company. It was quoted at $48. The mailer envelope came quickly, I placed the phone, and being generous, also included the charger, earphone and what accesories I could. I figured, why not give them everything, I have no use for it.
Then several days later I received this email...

We're processing your order as we speak.
We're just dotting our I's and crossing our T's to make sure your phones match your information and the quote you received. When that's done, we'll send you an email letting you know the status of your payment.
In the meantime, pat yourself on the back for being so environmentally cool. And spread the word to your friends and get them to do the same!

Thanks,
Doug Feirstein
CEO
www.uSell.com
P.S. Your check amount, if any, may be different than the quote you received if you sent in fewer phones or a different cell make or model than what was quoted.

Please do not reply to this email. To connect with someone in our Customer Support area, email us at [email protected].

I then sent an email to the support address...only to get a logon template to discuss it. I did that and now it sits as an open issue, with nothing replied to or commented on since then. That was on 5/21/11...I could have turned it into Verizon, my cell phone company, for $24, like I did with several other phones and got credit within 3 business days. How many T's are you crossing and I's are you dotting?

uSell.com was first launched in October of 2010. We are a publicly traded company and through a round of investing, were about to fund a massive TV campaign that was very successful. However, we were overwhelmed by the consumer response and did not have the back-end scalability that would allow us to handle the massive amount of orders. Because of this, we suffered severe customer service issues.

In June of 2011, our board as well as our senior staff decided to take a new direction. Instead of purchasing electronic devices directly from consumers, we have partnered with several of the leading electronics-buying companies in the country to purchase the devices. This guarantees that no single liquidator will be overwhelmed by a high volume of orders, thereby ensuring a satisfactory customer experience.

The majority of complaints date back to transactions that were made prior to June of 2011. Furthermore, please see our BBB rating, we have an A- rating with the BBB. All of the customer issues have been resolved and we are focused on our new business and providing our customers with an easy and secure way of selling their unwanted electronic devices.
We acknowledge that we did make some mistakes in our early days, but we have done and continue to do everything we can to make it right for every customer. If you have an issue with a current transaction, we strongly encourage you to contact us directly at [email protected].

For everyone who is concerned about uSell's credibility, here is some information about what the majority of our customers experience with our company, as well as links to customer reviews of our partners: http://www.usell.com/blog/usell-university/proof-that-usell-buyers-will-not-scam-you/.

In addition, uSell was recently recommended on the Today Show: http://video.today.msnbc.msn.com/today/46782770#46782770. We hope this information helps to set your mind at ease.