Hi, my name is Sergio, I´m from Mexico and I do not require the service, I have been unable to cancel through the portal, the only option I have found is this, by sending an email, I also request a refund, because I don´t use it, and then when trying to cancel it through its portal it is impossible, you don´t answer the account cancellation emails, and the support phone is only in English or German language, so, if you took the money from our paypal and credit card accounts, it is fair that you also offer support in Spanish, in order to cancel the account, or maybe change the plan, for a less expensive one. In conclusion, I want to cancel my account, so you do not have my payment details, and I request a refund because the service has not been used, if you consider applying the monthly charge I accept it without problem, but the charge Annual does not work for me.

Hi, my name is Sergio, I´m from Mexico and I do not require the service, I have been unable to cancel through the portal, the only option I have found is this, by sending an email, I also request a refund, because I don´t use it, and then when trying to cancel it through its portal it is impossible, you don´t answer the account cancellation emails, and the support phone is only in English or German language, so, if you took the money from our paypal and credit card accounts, it is fair that you also offer support in Spanish, in order to cancel the account, or maybe change the plan, for a less expensive one. In conclusion, I want to cancel my account, so you do not have my payment details, and I request a refund because the service has not been used, if you consider applying the monthly charge I accept it without problem, but the charge Annual does not work for me.