Hi, my name is Sergio, I´m from Mexico and I do not require the service, I have been unable to cancel through the portal, the only option I have found is this, by sending an email, I also request a refund, because I don´t use it, and then when trying to cancel it through its portal it is impossible, you don´t answer the account cancellation emails, and the support phone is only in English or German language, so, if you took the money from our paypal and credit card accounts, it is fair that you also offer support in Spanish, in order to cancel the account, or maybe change the plan, for a less expensive one. In conclusion, I want to cancel my account, so you do not have my payment details, and I request a refund because the service has not been used, if you consider applying the monthly charge I accept it without problem, but the charge Annual does not work, because it is not used.

two weeks ago Feb 12, 2012 I started the usenet trial version. Without any notification to ask if I am happy with the trial one, Feb 27 12, 2012 yesterday, it automatically withdraw the yearly 100 euro from my paypal account. When calling Service desk, they were very rude saying this is the rules and terms, cannot be reversibile. I feel really frustrated and cheated. I never saw such rules and terms, unless saying authorizing them to do so, they chose to jump to 100 euro (yealy) rather than 10 euro (monthly) for the own best benefits without any agreement with me. I can hardly image this is legal in this current society ...

Dear boxtel,

We are very sorry to hear about your problems with Usenet.nl.

On clarifying any missunderstandings, we would like to explain what Usenet.nl is and how it works:
Usenet.nl is an usenet provider which comes with easy and safe software to enter the worldwide network of the usenet. It is fairly simple to gain access: all you have to do is signing up on our website and you can start. The first 14 days, the so called trial period, are completely for free and you can check out all about our program. After that period, if you do not cancel within 14 days, you enter the full membership depending on what package you chose (as mentioned during the sign-up process as well as in the TOS). You can cancel anytime by using the cancel button or by sending us a Support inquiry, which both can be found in the member area.

It is not our intention to give incorrect or untruthful information on our website or hide anything referring to the trial period or the contracts. If you had any problems with our service, if there is something you would like to mention or if you have any suggestions on how to improve the transparency on our website, please contact us at [email protected]. We will gladly come back to you.

Best regards,
Your Usenet.nl Team