I booked my vacation with them last year and a few hours before we left our house they called to tell us that they over booked our hotel that we were to be staying in. They then proceed to ask what other hotel would we like so we went back on the site and choose another hotel and they said it was good to go. We then got anoter call saying that hotel was al booked up too, we ended up staying at Econo lodge and it was horrible. The room stunk and was very dated. The worse experience and what really sucked was this was me and my husbands first vacation together.

The website sold us a product that they didn't deliver. They advertised a "resort with and indoor water park, two outdoor pools, an arcade and continental breakfast for &150.00 per night. The hotel was sub-par. The hotel pool water was dirty and stunk. The "indoor water park" cost an additional $18.95 per person. The room was small and beat up looking; the elevator was scary. We stayed long enough to know we weren't staying there, about 5 hours which included check-in, dropping bags and dining out...The vacation package was $645.00 They refused to give our money back but sent a gift card for $300.01 and said we'll call it even. We DID NOT spend a night in that hotel...

If you read the terms of sale, it is clearly stated that they refund by gift certificate only. Minus a fee of $100. And cancellations must be made before the 48 hour time frame. It sounds to me they were more than fair by giving you the gift certificate, since it does go against the cancellation policy.