I have experienced very poor customer service with this company.
They have brought in 2 different companies to clean our facilities with the same poor results.
I have been made to stick to a 30 day notice (continue to have the virtually nonexsitant cleaning done or pay them the money just to be done with them) policy. They never had the cleaning company come back to finish the cleaning that they were supposed to do (like cleaning the kitchen and bathrooms, dusting... what else is there to do in a business?) and did not even offer to come in and inspect or address the complaint.
They continue to avoid the responsibility of overseeing that the contracted cleaning companies to make sure that they are providing a good service under the VanGuard name.