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Verizon

United States,
Maryland

Consumer complaints and reviews about Verizon

User920763 Send email
 
Apr 11, 2012

CATCH 22

the cpo phone the dont extend contracts can only be ordered through customer service and they are a bit pricey
User925394 Send email
 
Mar 30, 2012

CATCH 22

I have a Verizon LG Voyger cell phone modle no VX100005. it is an older phone and the battery will not hold a charge. i tried to purchase a new battery but Verizon does not stock it any longer. They recommended i contact the battery manufacturer to see if i could purchase the battery direct from them. The manufacturer told me the battery has been discontinued. I contacted Verizon again to terminate my contract because II cannot use my cell phone because the battery is dead and will not hold a charge. I cannot purchase a new battery because it has been discontinues. I cannot terminate my verizon contract without paying a substantial early termination fee. Verizon tells me i can upgrade my phone but if i do, it will extend my contract for another 2 years which i do not want to do. The Verizon representative told me to log on to my account and type "/CPO" for certified pre owned phones and i would be able to purchase a phone there and not have to extend my contract. i logged on to certified pre owned phones but everything listed although appearing to have a good price, when you read the extremely fine print under the price indicated "with a two year contract"
User924596 Send email
 
Mar 30, 2012

CATCH 22

Have you tried seeing if you have a friend or family member who can sell you or give you a phone? I had problems like that once and I just bought one off of a friend. They really get you with those two year contracts every time you renew...

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