On 12/08/2017, I have to climb the hill on Chestnut Ridge Rd. to get to my house. Upon reaching the top of the hill, a school bus was off the road and I had to turn around. Heading the other way, I noticed a Verizon pick-up truck, with a plow, sitting in the middle of the road. Coming down the hill is no easy task during a snowstorm. He seen me coming and refused to move. I barely made it by him. It was around 3:30 - 4:15. The driver from what I could see was a very large person. What is a Verizon truck, with a plow, doing in that area during a snowstorm. Doing some plowing for someone? mmmmm!

I went to the verizon store to get a basic touch phone. The sales associate said you can no longer get a basic phone from the store. You must order it online. I asked so if you look at a phone online without being able to see touch listen to and you dont like it do you cancel the $35.00 restocking fee? The answer is no. I am moving all phones to another carrier as contracts run out. No customer service no customers.

Same problem with AT&T. No phones in store that are JUST basic phones.

Being to;d no does not equate no customer service. The associate answered your questions, what more do you want? They don't make the policy.

i bought a verizon iPhone 4s inn december 2011 and travel regularly overseas. the issues i have experienced are downright laughable but are trumped by verizons incredible lack of knowledge about both the iPhone and the issues that come with it when traveling abroad.

i have now had multiple issues in europe (UK, holland, germany) and asia (china). after hours and hours of research myself and with verizon and apple customer service, it is clear that issues are related to verizons cdma network that simply doesn't handle issues when you are roaming abroad on a gsm network, the standard in most parts of the world except china, brazil and a few other countries.

given the network difference, it is understandable that there are issues but it is truly mind boggling to consider how inept and devious verizon has been about the whole thing. via many posts on various sites, it is clear that many people are having issues mostly related to the phone not recognizing phone numbers from contacts when calls and/or texts come in. AMAZINGLY, no one at verizon would even acknowledge there is an issue until i directed some high level tech to google where he sheepishly agreed that there must be a bug. apple wasn't much better but at least they don't try and tell me i am the only one with the issue.

simply put, my phone won't recognize incoming calls and texts from my contacts. to make matters worse, i can't make calls from my contacts because the numbers aren't formatted in a manner that the network i am roaming on can understand. while attending a trade show in germany i was rendered useless and missed multiple meetings because i could reach no one and they could not reach me by phone or text. on my own, i discovered a *228 fix which somehow resets the phone but i had to find this on my own as no one at versions global call center could help me. let me also make it clear that i did my homework and made "sure" that my phone was properly set up for international use, .

after talking to apple and verizon on numerous occasions, i was promised a fix via an excel spreadsheet that would allow me to reformat my contacts for the appropriate network type. that was 2 months ago and whole the bozo in verizons "presidents office" (his name is Jacques Groleau) promised to assist until a fix or at least an honest answer could be provided, he went awol and hasn't been heard from since.

the most annoying part of this whole experience is that verizon has this pathetic policy of claiming to call you from the "president's office" when you complain via their "how was your service on this call to customer service" surveys they email you. thats right, they actually call and say they are calling from the presidents office! i suppose this is designed to make you feel important but because there are so few people at verizon who are properly trained on the iPhone and its issues, it just made me feel even more frustrated because no one could actually help with the issues! i was so upset by this awful violation of corporate decency that i pushed and pushed and kept asking to speak to the president himself which obviously isn't going to happen. i finally was contacted by this jacques groleau but as indicated, he seemed to want to make himself feel good by arranging for me to talk with top tier techs at both apple and verizon, . the only place you get a straight answer is from high level apple techs who can at least explain the nature of the issue while to really coming up with any solutions.

i think everyone understands that as technology improves at a fast pace, bugs emerge but the way things are handled at verizon is utterly despicable and the lack of training at the first and 2nd level of customers service is appalling. i have to admit that i am not happy with myself for how upset i have gotten on numerous calls but i remain utterly shocked at how version thinks they can solve things by having you talk to some supposedly high level person whose follow up and lack of integrity through this process is sickening.

truthfuly, i have several more issues that emerge as soon as me and my phone leave the country but my main complaint is the astonishing way in which verizon actually thinks they can solve things by claiming to be calling from the big guys office. id rather talk to the lowest man on the totem pole if he would at least give me a straight answer about the fact they have no clue nor nothing n the works re fixing the issues,

"simply put, my phone won't recognize incoming calls and texts from my contacts. to make matters worse, i can't make calls from my contacts because the numbers aren't formatted in a manner that the network i am roaming on can understand. "

That is an IOS issue moron.

I was having issues with my Samsung Galaxy iPad almost since i bought it. I contacted Verizon and the first of many contacts told me that they would send me one and then i should return the old one. After several days i finally received any empty box. Upon contacting Verizon i was informed that the box was for the iPad to be sent back in. I again contacted Verizon and they said that it was not done that way even Samsung would not do it that way.

I told them this was told to me by one of their employees and i was informed that he was not correct. I contacted Samsung and they told me that it is done that way. After several words were exchanged through another call to Verizon, i reluctantly agreed to return it and i was told that it would take 4 to 5 days turnaround time. Well i still do not have it. I have been told that it is waiting to be shipped out, lost the box, it is not being sent it is in for repair, after i told them that i was promised a new one and told "they don't replace, they repair." As of last night i was told that it had been sent out by Samsung but with no tracking number. I called Fedex and they could locate nothing in anyway.

Well, this is a generalization of the problem not even in depth detail. Do you want to do business with Verizon. This is my last contract i know for sure.

Hello,

Samsung would like to invite you to contact us to talk about your concerns. If you send us your name, phone number, phone IMEI, and email address to [email protected], we will contact you to see how we can help.

Sincerely,
@SamsungCarla
Samsung Support

Your issue is with Samsung, not Verizon.

I have 2 complaints against Verizon. The first complaint relates to overcharges, which is handled by the FCC currently. Verizon tried to overcharge me and is still trying to collect overcharges. Their services were seriously inferior when I signed up. This complaint is still under investigation by the FCC. Stacey McGuire from Verizon's Irving, Texas office replied to the FCC on September 06, 2011. I replied to her letter on September 23, 2011. The case is still open and unresolved.

The second complaint is about Verizon's violation of my privacy. I asked Verizon several times NOT to publish my telephone number and any private information. I had ordered the service for unpublished/unlisted telephone number and personal information when I opened an account with Verizon. I repeated the order again. As they did not confirm, I repeated my order on 9.12.2011, at 2 pm. I reached Monique Hamby at Verizon in San Antonio, Texas, who confirmed that my telephone number and contact information would be unlisted/unpublished effective immediately. To my detriment, I found out today that Verizon listed my telephone number, full name, and even full address in the new phone book. This is a very serious violation of my privacy, suggestive of retaliatory action in response to my complaint. The damage is done. The phone book can not be undone. The damage is very serious. What is the remedy to this damage ? What is the legal course of action in this situation ? Regardless the answer, I am asking you to expose this information to the public, to warn them about Verizon's violation of privacy.

Verizon should be liable for such damages and pay punitive damages. Verizon should also pay for reprinting the phone book after removal of contact information of customers who requested unlisted/unpublished numbers. Such information was added to the phone book by violation of customers' privacy request. Where applicable law permits, additional damage recovery should be implicated. Also, the public should be warned about Verizon's violations of customers' request for privacy. If others have been affected by this, a class should be formed for legal action. How can my personal contact information be removed from the phone book ?

On October 31, 2009 following removal of my spouse for domestic violence, I contacted Verizon, explained the situation with regard to my safety and need for security over my Verizon account. I was assured this was possible. After viewing some emails that appeared to be responses to my ex-spouse (I never saw an email from him or a reply from him in my emails). I called Verizon and asked if this was possible multiple times. In Sept 2011, after relocating, I contacted Verizon to close my account. In October 2011 I received a bill. When I contacted them regarding the status of my account I was informed it was still open. At this time, I again asked if it was possible for my ex-spouse to access my Verizon email account. I was informed on May 20, 2010 he called in, provided my SSN and was granted authorization on my Verizon account.