I pride myself in reading the fine print on all contracts I sign - but they auto-renewed my 2 yr contract without consent or prior notice. The auto-renewal is mentioned nowhere in their service agreement!

All service contracts auto-renew but it is usually a per month renewal. This way, you don't lose your service because if they did not auto-renew. You would be here complaining that you lost your service. It is your responsibility to call to cancel your contract once it is about to be over, or get a new plan

I went to the Verizon on Fields-Ertel Road near Loveland, Ohio to do a favor for a friend and make a payment on their prepaid cellphone. I was told I needed to use the kiosk machine as the store does not take payments at their registers. I had never used one of these before. It asked for the phone number, the security code, and how much I wanted to pay on the account. I was making a $95 payment and made sure that's what I entered. Then I inserted a $100 bill into the payment slot which was 2-2 1/2 feet off the ground. I then noticed there was nowhere for change to come out. I took my receipt and went to talk to the manager where I was told there was nothing he could do for me. He then gave me an 800 number to call which ended up being an automated customer line. I called the Verizon store back and asked for a direct line to someone who I could complain to. I was told that was the only number I could call and to just keep pushing 0 until someone answered (0 was not an option on the menu). I spoke with 2 people and even sent an email to the verizonwireless.com website.
Today a lady named Deana called, but I missed it. She didn't leave a call back number, but she did send me an email saying that it was clearly stated on the slot where the money was inserted that no change would be given, and on one of the screens somewhere where I didn't notice. I tried to reply to the email, but it was sent from a do not reply address, so I couldn't tell her I'm slightly taller than 2 foot. I don't believe it would be legal for any other store to keep my change without my expressed consent. Honestly the thought that I wouldn't receive my change never once entered my mind. This was a theft pure and simple, but I have no recourse.

did your friend check if the full 100 was put on the account if it was have them give you the 5

My cellphone does not work. Most apps do not work or only work sometimes. Battery sometimes only lasts an hour or two but Verizon employees say battery is fine. I am a single Dad with young daughter I have to receive calls from her school in case of emergency yet my phone does not ring or register calls at all sometimes. I receive weekly email reports on her progress yet sometimes email does not work. All of photos of her refuse to open and video of her violin concerts has no audio! Text messages will not open or send. Many other apps refuse to work sometimes such gps and internet. I have been to Verizon store 3 times and phone only gets worse.

quit going to the store call and either get options for getting a new phone or a warrenty replacement

The "Unlimited" claim by Verizon is not completely true. Because I travel every week I got an Air Card from Verizon. It works great everywhere but my home so I took it back and was told there was nothing I could do. After suffering with it for 3 months and getting locked into the contract someone told me I could get an antenna for it (of Course another 40 bucks)so I did and that still didn't work. When I called Verizon they said that the reason my internet was so slow was because I had reached my limit of megabits so my connection had been slowed down by Verizon until next month. Of course the fact that I didn't know this was my fault since I didn't read the small print on the 5 page contract and there was no responsibility for the salesman to tell me. Between the salesman who know NOTHING (Circut City in Van Nuys ) to the slimy contract I will now be going with AT&T as soon as Verizon stops holding my numbers hostage.

I had Alltel 3G service at my home and then Verizon bought them out. Since that buyout the 3G became iffy, but they added 4G and said I was covered. Both the 3G and 4G are super lousy services and I was told it was caused by degradation on the 4G changeover. It really boils down to poor performance on Verizons part by lowering standards and not taking care of their customers. If you have a error in service it should be more important than establishing new service areas but Verizon does not believe in this. I would suggest to all in the NW Louisina area including Shreveport, Bossier City, Benton, Minden and Barksdales AFB and anyother surrounding areas use someone elses service rather than being charged for the "Nations Best" NOT wireless service. Verizon is not a customer oriented company.

After 2 strokes my husband didn't understand about how easy it is to go over our limits. He started a new hobby to help his mental state and starting talking to different people. Like the one before we received a text stating we were going over our limits at the end of the billing cycle. We were only on the 700 plan and we went over the limit 2 weeks into the billing cycle. Why couldn't' they have told us sooner?? Like the other person they reduced our bill 25% but we still have a $500 bill. I'm filing a complaint with the Ohio attorney generals office. Nothing will probably happen but it needs to be done. Oh and the last up grade on my phone the battery freezes. I was told that's normal it just needs rebooted. So if i need it in an emergency and its froze I need to take it apart to reboot the battery??

The same thing happened to me! I did the responsible thing and upped my from 1400 to 2000 minutes because I saw I was getting close to the limit, and they didn't apply the change until the next month! Then, when I called horrified about the overage, he told me my only option (for a 20% reduction of overage charges) was go up to the next plan, 4000 minutes. Then I realized - I hadn't exceeded 2000 minutes - they were overages against the original 1400! By that time the rep told me he couldn't back out of the 4000 minute plan, and that he'd apply credits for my next bill. Bill came due in March, for over $300.00. I call Verizon yet again...they tell me the cust serv rep will be applying the credit in a few days. I check back a week later, and it shows I auto-paid $230.00. This is better, but my plan is less than $150.00 a month. I call back again, and they tell me that there will be another credit on the next month's bill! By this time I'm really angry - I've only had the service 3 months, and I have had to call about the bill each month (first month they forgot to credit me for the activation fee, per the deal I purchased on). I tell them I want an immediate refund, not a bill credit, and they tell me it will take 6 weeks for a check in the mail!! It's not possible for them to credit the same card they took the money from? Grrr! Yet if the situation was reversed and I owed them money, I'm sure there would be overage fees. So frustrated!

On July 28 I tried to make a call on my cell phone and was told I had no time available. I switched from a monthly billing to prepaid last Dec. I went to the Verizon web site and it showed I have $52.22 in my account. (My agreement with them is that I pay $2.99 for any calls made within one day).

I e-mailed Verizon to ask what the problem was. I received a return message stating that I had to call the 800 # and reprogram my phone. Why should I need to do this? I called, went through all of the steps to no avail. I was told a work order had to be created to research the problem, I would get a call the following day on my land line from Tina, the tech I spoke to. When I got no call I again e-mailed Verizon with a complaint about no service or solution and demanded they refund me the $52.22 they had in my account. I got an answer from yet another rep stating that they cannot refund my money and I should have service on 8/9. I replied that that is unacceptable as I need my cell phone for a trip to Orlando on 8/5 and again demanded my money.

I had to go out and buy another cell phone (a tracfone) so that I would have a phone to use. I have not had any response from Verizon regarding this problem or my demand for my money. They should not be holding my money while they are unable to provide the service they promised.

Verizon Is the biggest scamers!! Every month the mess up my bill and have to credit me! The where charing me the wrong stae tax for a whole year. Then when I moved, the internet did not work where I lived. Largest network my ass!!! So, they would not let me cancel my internet with out a 175.00 fee them MADE me change to a home phone! And that P O S has a echo in it every time I use it. I have called them EVERY month sense I started this plan!!! They give me credits but still manage to F up my bill every month!!! I put a data plan on there for 10$/month and they charged me 37 dollars because I put it on there to late and I already used 11MB so instead of rolling them in the 75MB they just added 11MB extra and charged me 1.99 per MB. REAL BS!!! The to top it off they gave me a months free usage, the ladies told me it would be on the following months bill, that months come NO Credit! So I called and said where is my credit??? They said sorry sire we will give you a credit this month and next month. Next month comes, I call, the girls says no you can't get that WTF is going on over there. I had to scream on this girl because they keep F ING up my bill and all they do is say sorry sir!! SORRY SIR??? HOW about you just go fck your self!!! I hate vedrizon and I am gonna call they every month just to be a asshole to the customer service people! They are the most INCOMPETENT people ihave every met!

Okay I was in a family sharing plan with my mom. Now yesturday I called Verizon Wireless to cancel my phone since the contract already expired on 9/13/2010 and just wanted to leave my moms phone with service. Well guess what? The representative told me that they could not cancel the phone until March 25th! Maybe its because my billing cycle is from the 26th to the 25th of every month. But I dont care they say that you can cancel your phone at anytime without paying a fee for the cancelation when you are done with your contract! So the rep said that she could suspend my phone and now I have to pay next month the suspension fee of $15.00 plus the monthly fees! Verizon Wireless is a rip off and a liar! Once my contract is up on the next phone which is in january all switch to AT&T. Has anyone ever experienced this type of problem as well?

Just got a bill from NSA for a Verizon Wireless bill, I canceled the account after numerous attempts to get Verizon to fix a problem of no service, dropped calls, phone turning off and on by itself, no luck. Was told by Verizon to turn phones on and I should sell my account to someone else. Love how the customer has to fulfill the contract term but Varizon does not. They are forcing me to continue to pay them for nothing, and now send the scamming dogs after me, we citizens have no protection at all. Isn't it great how our government bails everyone who is ripping us off with our money and continues to allow then to abuse us. Land of the free, ya right!