I got this service with my HTC Droid. Worst mobile operator ever. Even AT&T pales in comparison to this -__-

Went to a Verizon store on March 1, 2012, to open a new account. They had me make a payment through Billmatrix on the phone to pay off my previous account that was only $203.33, but charged me $511.95. I got an email of my payment verification and it showed the payment went to an unknown account number. I faxed Verizon my bank statement, showing that the payment was taken out of my checking account. Verizon claims they are unable to find where my payment went and cannot credit my account with my payment.

im pretty sure that verizon wireless doesn't use bill matrix. i think you mean verizon communications