Verizon Wireless just my account and my wifes too. She knew her bill was behind by 6 days and they cut her off. No phone call, no email, just cut her off, then when she tried to call them they wanted to charge roaming fees!!!! Unbelievable! What's more, she was out and about, and couldn't contact me to help her, so she had to borrow a phone. Getting this straightened out was a nightmare. Can't go online because the login does not work when your phone has been cut off. Can't call on my cell because it thinks it's my line, which is on a different account. Talk to a person and they say the people that usually take care of these calls are gone on Sunday. Had to get a supervisor to take the payment, however they forgot to actually reactivate the phone after taking payment, so I had to CALL BACK to get someone to do that part.

To top it all off, they charged $75 to reactivate the damn thing. Great job, Verizon. Your service has been going up up and up, and you treat 10 year customers like this. Last straw. You just lost 2 accounts worth $500 a month.

He says he REFUSED the order, not that he didn't get it. Overnighting means they SHIP overnight, not that you get it the next day.

why would you buy a phone you havent seen

Just got a bill from NSA for a Verizon Wireless bill, I canceled the account after numerous attempts to get Verizon to fix a problem of no service, dropped calls, phone turning off and on by itself, no luck. Was told by Verizon to turn phones on and I should sell my account to someone else. Love how the customer has to fulfill the contract term but Varizon does not. They are forcing me to continue to pay them for nothing, and now send the scamming dogs after me, we citizens have no protection at all. Isn't it great how our government bails everyone who is ripping us off with our money and continues to allow then to abuse us. Land of the free, ya right!

Lures a customer into purchasing an IPhone and after signing you up, tells you they have no stock and will OVERNIGHT you a phone. They did not OVERNIGHT ship a phone so I refused the order. I will not do business with a company that misleads/misrepresents what kind of service they give. If more customers stand up, perhaps they will stop this practice. My advice to VERIZON? Keep stock of your most popular phones, (it's the only one the rep wanted to sell) AND be truthful about your shipping method if you have no stock on hand.

Kudos for your post! I cannot believe the lies I've been told and the run-around I received in dealing with Verizon after being a customer for many, many years. This company's misrepresentations are criminal!