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Virgin Mobile USA

United States,
Illinois

Consumer complaints and reviews about Virgin Mobile USA

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Mar 14, 2012

bad customer service

they turned my phone off because they could not charge my account extra money i did not owe them. they are con artist. never use virginmobile phone service.
Mjerding88 Send email
 
Mar 14, 2012

bad customer service

Virgin mobile and their customer service is the worst people to deal with ever! I bought a defective product. The motorolla triumph. They said it would be 5business days till new one came in mail, after arguing with them over warranty compared to insurance. 5 days later called and they said order never got submitted. 5 days later, computer issues. 5 days later, order never submitted. 5 days later, phone got stolen in mail. 5 days later, order never submitted. Finally got... ANOTHER DEFECTIVE PHONE. I offered to take a downgraded phone. Theu refused. I demanded a refund on my phone. They said no since i had service for 30 days. I wouldnt have if i would have gotten other phone right away instead of all excuses. They are crooks and should be shut down. Definitely filing a complaint with better business bereau

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