OMG...Are you serious, worst customer service ever. This guy Joseph was no help at all, he told us after talking to him for 2 Min's., that we needed to copy our receipt and mail it somewhere, and they should be able to send someone out to fix it in 6 days. It was a million things that needed to be done, in order for us to have a working T.V. He was rude and all about giving a short answer for everything I asked. Making matters worse, he sounded like he had a mouth full of crap. SOooo my boyfriend called back and talked to a very nice lady named Andrea, she was so helpful, ARE T.V. JUST NEEDED TO BE TROUBLE SHOT. And now I'm watching TV and wasted 45Min's of my time.

I wish I read these customer service comments before I bought a Vizio. I kept thinking the problems was the cable co. but when we isolated it to the Vizio TV, I went through telephone-guided repairs, a repairman in person and then finally a replacement. The replacement they sent was a refurbished TV that had sound but no picture. I called in and they were going to send a new TV to me but needed to place a second hold on my credit card. The rep said the card was denied and I should fix my credit and call back. When I called the cc company, the hold was placed on the card. Calling Vizio back they wanted to place a third hold on my card in order to send out a new TV. What's wrong with this picture?