I am VERY upset with these folks!!! If you need a dress that is custom made, DO NOT purchase from vponsale. I ordered a bridesmaid dress and a jacket and neither were "custom made". Despite submitting ALL of my measurements, the dress and the jacket did not fit. The jacket's sleeves were so small that I couldn't even put it on my arms. I measured the jacket with the aid of a dress maker and she also confirmed that the jacket's sleeve girth was significantly undersized for the measurements submitted. Also, she confirmed that the hip measurement of the dress was undersized for measurements submitted. I reported this to them with pictures of the measurements. They initially reported that they would make a new jacket in time but then a week later said that it wasn't enough time. Now I have a wedding in two weeks and will have to pay a hefty fee to get the dressed altered. The jacket will require extra fabric to be put back into it. The jacket alteration will cost more that the jacket cost. So, not only will they not custom make your dress but they won't correct any problems created. GO somewhere else!

Dear Customer,
I apologize for the unpleasant experiences that you have had while shopping with us. And I am sorry that you got the wrong fit for the jacket you ordered. We really understand that you feel angry about us now. Actually we decided to to make a new jacket for you but the time is too limited to let you receive before the wedding, so we have sent you 2 yards of fabric in April 9 for alternation. Also I will get a closer look into the situation and try if we can request for some refund in your favor. I will then keep you posted for update.
We very much appreciate your feedback as it helps us work on improving our service and products.
Customer Service
VPONSALE