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VRBO

United States,
Georgia

Consumer complaints and reviews about VRBO

perryk Send email
 
Jun 22, 2019

False Advertising

The property manager failed to disclose on the advertised website regarding how treacherous it was driving on very curvy, single one way road to get to the cabin we rented. If another automobile either going down the treacherous road or coming up, someone had to back up to allow the descending auto to get to the bottom of Hidden Lake Dr. One side of the road was a rock wall, the other side was a 500 foot or more ravine. We met another car on Saturday after arriving and we tried to back up (Ram truck no 4 wheel drive) and we spun sideways on the small road almost hitting the rock wall and I was starring down the 500 foot ravine on my side of the truck. The other oncoming car was able to back down so that we could get to the main road. Our vacation was cut short and was not enjoyable at all because of the driving conditions we had to incur in getting to the cabin. We were severely restricted the 4 days we stayed there (left on Wednesday Morning June 12, 2019), we always had to ensure that we were back long before dark to avoid stress driving back to the cabin. Also, compounded with the dry road driving conditions, it rained most of the time we were there from Saturday, leaving on Wednesday. This made the driving more treacherous that it was. We should not have had any stress on our vacation. This is a time to relax and enjoy. The morning we left we met 5 cars that were coming up as we were going down. It took us an additional 45 minutes to drive the distance from 940 Hidden Lake Dr, Cherry Log Ga because of this. Had this been disclosed in the beginning, my husband and I would never have rented this cabin. Basically we felt like our vacation was destroyed because of the property manager Holly not disclosing these treacherous driving conditions. We should be told everything about this cabin and allowed to make the choice after having a full disclosure. This decision was taken out of our hands by the property manager. Also, the housekeeper, Jessica is one of the rudest people that I have ever come across. Her attitude basically voided the cleanliness of the cabin. I am asking for a full refund of our fees 929.46. I will also be posting other reviews regarding this cabin so that other potential renters will not be blindsided like my husband & I were.

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