I've been going to Walgreens for years and use the pharmacy. But their customers satisfaction has steadily declined. I give them $10,000.00 in prescriptions in a 6 month period. That's not including when I need other meds I don't take regular. The "night manager" Daniel was very very rude in declining my internet printed coupon. I think I will just take my business elsewhere. I will not even buy my cigarettes there anymore. Ask my family members to please not shop there. In hopes of them going out of business and it being replaced by a store whom cares about their customers so that we may shop there instead of having to drive extra miles just to get to a store where you can shop in peace and at ease. I know my family members will have no problem boycotting once I tell them how they've treated me. I'm sure if I offer to help change their prescriptions for them they will have no problem switching pharmacies. Yep, but them where it hurts. In their wallets!! I mean come on you work in retail. Customer service should be your priority!!

I started working for the company in mid-late 2016. They hire at above minimum wage, which I thought was killer for someone with little experience and they seemed to present a very accepting, open, environment. But I have not been happy or healthy since I started working there. At my first location, I was cross-trained and was promised to be put in the system as a designated hitter. That didn't happen till three months in, because they were "busy and never got around to it." My asmt took a liking to me, we became friends and he was the only one I could talk to about my life and frustrations with the company. One day he confessed his love for me, and me, a 19 year old female, was so afraid to tell anyone because he did things already that might be seen as special treatment but he would be the only one to stick up for me when I needed to call out. He would corner me in the stockroom and grab my hips, try to kiss me, and I would always be able to get away but the camera didn't work in the back so it was my word against his. Despite being promoted, I would have no pharmacy training besides ppls and would be thrown in headfirst whenever an ic3 happened. Often I tried to ask questions, only to be blatantly ignored and left on my own with irate customers.
I was desperate to leave, I didn't want to report my asmt because he had two small children and confided he was barely making it by as it was. So I moved to a different city and transferred. This one was better, I was trained better in the pharmacy, I learned way more than my old store (I didn't realize how little they trained me until I switched!) But the management tended to frustrate me. my ASM would talk down to us a lot, shift leads would get away with doing no work, but this store has the least complaints. I learned a lot and made friends, and was told that I would go far in the company and would be shift lead had I been old enough.
The biggest complaint for this store was the pharmacy tech classes. I had been trying to sign up for them since I had gotten there in late December. Classes, I was told, were in March. January, I asked about it. February, I asked about it. No answer back, just an apathetic "we'll get around to signing you up." I was told where to go and and when it was THE DAY BEFORE the first class. I had no car, no one to call to help me as I was in a new city, and no money for uber. I was supposed to have textbooks and supplies for this class. They only ordered them that day. Luckily, my coworker was also taking the class and let me borrow his and that I could ride with him in the morning. I stayed up all night reading the chapters and answering the questions on each page. I didn't sleep, when he picked me up in the morning we tried to quiz each other but I hadn't soaked in enough information.
Every week he would let me borrow the book the night before, always saying he wasn't finished with the assignments but he knew I at least needed to know a little bit of what we were talking about. I stayed up all night again.
The third week, my book came in the day before. I fell asleep hunched over it and accidentally missed the class. I was told there was a make up class, but wasn't given any information despite asking my pharmacist every single day until--you'll never guess-- THE DAY BEFORE THE CLASS. TWO HOURS AWAY. I had to drop the course, and was told there was another class in July I could start then.
Due to an abusive roommate situation, I moved and transferred again. This store has the brunt of it all. As soon as I started my first day, I knew I made a mistake. Walking into the stockroom, boxes leaned ominously and dangerously stacked all around. No carts were clear, the floor was full of trash, and there were mouse droppings everywhere. Each and every bay was absolutely full, unorganized, and not following OSA guidelines. (Single items in top stock, open boxes, things from other bays thrown hastily on top) The photo department looked like a landfill. No organization. Again, trash and open boxes everywhere, all leaned on each other/thrown on top, every cabinet and drawer randomly and hastily filled with supplies. Impossible to find anything. I made a comment to the General Manager, "Oh, it's making my ocd have ocd". He looked at me and said good, you'll be the one to clean it. Just for pointing it out? Every concern I brought up to him, he blamed on the old manager, saying he'd just taken the store over. I learned recently he's had the position there for about a year. On my first tag night, I was hanging tags in the freezer when I noticed an ice cream container was busted in the bottom. I took it out for 1506, and looked at the bottom. It was from January. (It was June at the time). I decided to look at some of the other bigger ice creams. I pulled outdates of about 15-25 cartons, the oldest dates I found from 2015. Holy shit. I brought it to the attention of one of my managers. She told me to stop distracting myself and do tags instead. What, to sell all your expired items faster? I put it on myself to check outdates for the entire grocery department since that night. Over the course of two weeks, I have found items from 2014. I have filled about 10 big trashbags stuffed to the brim with disgustingly outdated food.
Also found medicines and birth control tests from 2014-16. Unacceptable.
All my managers demeanors changed towards me after that. I was given more of a workload it seems then everyone else. Instead of pushing for daily and weekly outdates, anytime I worked he put that on my list. I was the only one who could do it, it seemed. Everyone's excuse was the "store was just too busy". With twice the staff of my old store with the same amount of duties, you couldn't find any time to check the yogurt in the cooler every day?
Besides that, I was assigned to organize truck by myself in the stockroom, by myself. I cut my face due to a heavy tote stacked wrong slipping. I was told by coworkers that's weird, they usually have two-three people sorting truck, and usually the stronger guys do it. (I have a smaller frame and I'm not super strong, you can tell from looking at me.)
The other night, I was told I had to clean and organize the entire photo department. Me, the new girl. Because I said something about it. I was about to have a panic attack because of my workload, and because I felt like I was being retaliated against. Luckily an hour and a half into moving heavy boxes around and trying to make sense of where things could go, I was told to cover the front. I thought my coworker just needed his break, but an hour later I was told there were two call outs and I'd be the only one closing with my manager when there's usually three people closing.
Now let me say this about my GM. Whenever I hear him get called to the front, he would take his sweet time getting out there. I'd see him glance up to the intercom, then continue a conversation with a coworker, just shooting the breeze. Same with calls for vendors or anything else. It would be 5 minutes before he'd even start to walk where he was needed.
He waited even longer that night for me. I had to do the work of two people, three if you count the work he failed to complete. I had to do price checks by myself, would wait with an irate customer for a return without receipt for up to ten minutes before he came strolling to the front talking about "I heard you the first time".
Every single remark, every thing he has to say to me, any instruction I get from him is laced with condescension and rudeness. I have no idea what I had done at first, and only when I got overwhelmed with the hostility and answered sharply would he have his calm cool demeanor and lecture me that he's only trying to teach me to do my job better.
And when I first got there, two weeks of pushing to be signed up for my PCTB training, I was told because this store wouldn't get credit for doing it outside their region, I'd have to wait until December- January. That was a huge disappointment for me.
Today I got sick at work and threw up twice. He wouldn't let me go home. He talked down to me that people fake sick all the time, I had to look at it from a business point of view, that he couldn't let anyone go home just because they wanted to. I almost quit on the spot. I was about to throw up on his shoes just to make a point.
I am so done with this company. Walgreen's has disappointed me way too many times for me to keep killing myself for them. I've been having panic attacks every other shift and the work environment is not worth it for a little above minimum wage.
Fuck you, Walgreen's, i'm out.

I had a refill on my medication. The automated system called and said the prescription was ready for pick up. When I went to pick the medication and was told the medication couldn't be dispensed because it was to early. Well because it was late at night and the next day being a Holiday they told me there was nothing they could do until they get in contact with the doctor! Well I had to be hospitalized because of the side affects of not having the medication! BTW the girl at the drive up window was very rude. This isn't the first time I have had issues with this pharmacy. BTW they are all like this. They don't care about the consumers.

Through gross incompetence, the Cleburne Texas Walgreens filled my Metformin (diabetic medication) with a mix of Metformin and a very potent anticonvulsant medication that looked similar and which I had not been prescribed. After inadvertently taking several of the anticonvulsant pills, I had such a severe dizzy reaction, I thought I might be dying and had my son take me for medical treatment. The dizziness remained for several days after ceasing use. Upon returning the pills to the pharmacy, the Walgreens pharmacist acknowledged that the prescription had been incorrectly filled. For the emotional damage and breach of trust to me and my family, I believe Walgreens should compensate me to ensure that they take such errors more seriously.

Walgreens Pharmacy on Kenworthy in El Paso, Texas does not notify me about prescription refill needs or pickup times. I have tried to resolve this 6 times over the phone, twice in person & multiple times over email. Inept and uncaring, that's Walgreens.

You fell for a scam. Walgreens does not offer free gift cards online, nor does any company.

That is not quite accurate FarfalleAlfredo. Most are scams, but there are some legitimate sources for getting free gift cards online.

Not many Brenda, and what's weird, that comment was posted on a completely different complaint, but ended up on this one.

You think that's weird? Stick around... :P

Indeed.

I could have written most of the original post myself as I dealt with the same thing but at the store in Carpentersville, Illinois. I applied for pharmacy tech but there were no openings so they hired me as a Photo Specialist. Since I am very active in my church, I put no Sunday availability on my application. During the interview I was told "We have no problem with that", which was a flat out lie. They put availability in the computer for after 3pm on Sunday because "One hour in the morning is plenty of time for church". I tried several times to fix this, but the manager refused. I even tried 4 times to fix it in the computer only to have it denied. When I did finally get a Sunday off, the manager put it in as vacation time which I was saving for the Summer to use during out VBS week. When I mentioned that, I was told that if I wanted Sunday off I had to use my vacation time for it (which I believe is illegal). I was written up for calling in on Sunday morning stating I was not working so I could go to church.

I never did work in Photo, they kept me constantly at the front checkout (not what I was hired for) despite my having back issues caused from standing in one place constantly. I could have a line snaking around the store and begging for help, only to be ignored. I'd have to apologize to the customers because I'd have to leave to do a price check because nobody answered the page, then only to be yelled at for leaving the register. At the end of the night I'd be the only one working on cleaning and facing, the rest of the crew would be in the office on facebook or sending text messages.

I walked out after being scheduled on Easter Sunday, a day I told them I would not work as it is a Christian Holiday and as a Christian, I observe that day and do not work. I was threatened with a write up and possible termination (since I had been written up before for the same thing).

Good afternoon Never.