I ORDERED A MATTRESS ONLINE FROM WALMART.COM ON AUGUST 18, 2011. RECEIVED AN EMAIL THAT MY ORDER HAD BEEN PROCESSED AND SHIPPED ON AUGUST 19, 2011 WITH AN EXPECTED DELIVERY OF AUGUST 23-29, 2011. WAS GIVEN THE FED EX TRACKING NUMBER AND ON AUGUST 25TH NOTICED THAT FEDEX TRACKING STATUS WAS STILL READING " INITIATED", JUST AS IT WAS ON THE 19TH. CONTACTED FEDEX AND THEY EMPHATICALLY STATED THAT "while the shipper has generated a label for this package, it has not been tendered to FedEx for delivery" THIS IS AN EXACT QUOTE. CONTACTED WALMART THREE TIMES TO LET THEM KNOW THERE HAS BEEN A MISTAKE MADE AT WALMART AND IT NEEDED CORRECTING. THE REPLY - WAIT UNTIL THE 29TH AND IF IT DOES NOT COME THEN CONTACT US AGAIN. SO THIS IS THE 26TH OF AUGUST, A FRIDAY, AND THEY COULD NOT SEE THAT IT WAS NO WAY IT COULD BE DELIVERED, IF IT HAS NOT BEEN PICKED UP, BUT THEY WANT ME TO WAIT ON HOLD FOR AN HOUR (AGAIN) TO SPEAK TO A REPRESENTATIVE IN THREE DAYS TO SAY I HAVE NOT RECEIVED MY DELIVERY. AND THIS WAS SAID BY A SUPERVISOR. I WILL TELL YOU THAT FOR A COMPANY OF THIS STATURE TO HIRE PEOPLE WHO CANNOT PROCESS THEIR OWN IGNORANCE AND SLOPPY SERVICE ANY BETTER THAN THIS, IS THERE NO WONDER WHY JOBS ARE CONTINUING TO GO OVERSEAS???? THIS IS A SAD STATE WHEN CUSTOMER SERVICE BENEFITS THE EMPLOYEES AND NOT THE ONES WHO ARE THE CUSTOMERS!!!1

You have just recently took out the McDonald's out of the Ormond Store and the greeters Why. You do not have people in the stores in their respective departments to help you. But you took out the one thing that families and kids like when they come to Walmart and that is McDonalds. The greeters were a help because they helped you when you entered the store to be able to find things.
What were you thinking? Are you trying to discourage the public to not shop there and go other places? If you would like to respond to my questions please send to my email [email protected]