My Complaint is that it started with me trying to pay my cricket bill over the phone with walmart credit card, and cricket end up taking 180.00 off my card, So, I called walmart to let them know that the money will go back on the card and they stated it will take up to 7 to 10 business days for money to go back on, so I ADVISE THE REPRESENATIVE ON THE PHONE THAT I MOVED TO PLANO TEXAS AND I WANT TO CHANGE THE ADDRESS, I ASK WILL I STILL BE ABLE TO USED MY CARD THE REPRESENATIVE THAT WAS ON THE LINE WAS A FOREIGNER MEANING YOU COULD NOT UNDERSTAND THE REP LANGUAGE AT ALL IT WAS SO HORRIBLE IT DID NOT MAKE ANY SINCE AT ALL, AFTER GOING OVER THE ADDRESS THE NEW ONE FOR 20 MINUTES SHE SAID I WOULD BE ABLE TO CONTINUE TO PAY MY BILLS ON THAT CARD I HAVE AND THE NEW ONE WILL TAKE 7 BUSSINESS DAYS TO COME TO MY PO BOX, I ENDED UP CALLING BACK TO MAKE SURE THEY HAVE THE CORRECT INFORMATION AND THEN THEY TELL ME , I HAVE TO DO THE THREE QUESTIONS TO VERIFY ME AND I COULD NOT UNDERSTAND THE QUESTIONS AT ALL AND WHY I HAD TO DO THESE QUESTION NOW MY INCOME TAX IS ON THIS CARD OVER 3,000 DOLLARS AND I NEED MY MONEY, THE QUESTIONS THE REPRESENATIVE WAS ASKING ME I COULD NOT UNDERSTAND HER AT ALL, I GOT REAL IRRITATED I WAS CRYING OVER THE PHONE TELLING THEM I HAVE BILLS TO PAY CAN SHE PUT SOMEONE ON THE LINE THAT SPEAK BETTER ENGLISH, SHE STAES NO, I'M SO MAD SHE TELLS ME I GOT THE QUESTIONS WRONG, I ADVISE WHY I GOT THEM WRONG I CAN NOT UNDERSTAND YOU AT ALL, WHAT IS WRONG WITH WALMART AS A WHOLE, I WANT MY MONEY NOW! IM CRYING ON THE LINE BECAUSE THEY STATE SOMEONE TRIED TO USE MY CARD, I EXPLAINED TO THEM THAT WAS ME BECAUSE I DID NOT KNOW YOU GUYS CANCEL THIS CARD AND WERE SENDING ME ANOTHER ONE THE REP STATED I COULD USE THIS CARD TO THE OTHER ONE CAME IN MY PO BOX, THEN THEY TELL ME I HAVE TO GO TO WALMARTMONEYCARD.COM/VERIFY AND SCAN MY DL-SOC SEC CARD I DO THAT THEN THESE DUMB PPL ANSWER AND TELL ME I HAVE TO DO IT AGAIN BECAUSE I NEEDS TO SEND THE CASE NUMBER WITH IT AND NOONE MENTION A CSE NUMBER TO ME AT ALL, IM FRUSTRATED I WANT MY MONEY I'LL NEVER USE WALMART FOR NOTHING AGAIN DO YOU UNDERSTAND ME I WANT MY MONEY THAT'S MINE, I HAVE TO GO HOME SCAN THE SAME THING MY TWO IDENTIES TO THEM ON WEBSITE WITH THE CASE NUMBER, I ASK THE REP ON 3/3/15 WERE IS THE OTHER IDENTITIY INFORMATION GOING SHE TELL ME SHE DONT KNOW, IM SCREAMING IM SO MAD I WANT MY MONEY DO YOU HERE ME I CAN NOT WILL NOT DEAL WITH THIS EVER AGAIN!!!!!!!! I WANT MY MONEY!!!!!! SO I HAVE TO SCAN THIS INFORMATYION AGAIN WITH THE CASE NUMBER, IM TIRED OF CRYING AND TALING TO THESE PEOPLE THAT HAVE NO GREAT ENGLISH AT ALL, I WILL NEVER DO YOU HERE ME NEVER USE WALMART MONEY CARD FOR NOTHING DO YOU UNDERSTAND ME, I STILL HAVE NOT RECIEVED MY CARD WITH MY MONEY ON IT THAT'S MY INCOME TAX MONEY, iM HUMILIATED AND DISGUSTED BECAUSE I HAVE BILLS TO PAY AND CAN NOT PAY THEM!!!!!!