My card have wrong balance on it. on /21/16 i had a ending balance of 578.31 and no transaction was done until 03/10/16 which was for the 3.00 monthly fee they said that left me a balance of 178.30. How do they calculate 578.31-3.00 to be 178.30. my math comes up 578.31-3.00 is 575.31 now they are saying i am - 6.00 as of today date. I called and disputed this they had fixed the problem up to the 06/14/16 but they never went back to 02/21/16 date and started from there. I dont understand how they told me they disabled my card on 2/12/16 and they was going to send me out a new card and that never happened. Charges was still made after that date several times. I was told recently they mailed out another card which still to this day i never received. All i want is my money back. My name is Tina Harris can be reached at 815-370-5915 if no answer please leave message with a phone number cause i am at work and cant get to phone. Thank you

I purchased a new Walmart money card so i could pay my cell phone bill and it was blocked before i could pay the phone bill. I only had $2.00 cash left after i purchased the card for $66.50 .I couldent pay my phone bill after i registerd the card since it was blocked . Resulting in my cell phone service getting deactivated. I tried to call the number on the card on the card with a friends cell and couldnt get even anything but a hasel.

So I have had a Walmart Money Card for several years now 2 different account one of which I opened a year ago to help start my business.Today I went to use my card and it was declined so I tried again at a different location and received a message that my card was bad.Upon contacting Walmart Money Card support I was first hung up on 3 times before I got any answers (for the record I was calm and not out of line in any way so being hung up on was uncalled for) finally I was told someone called in a week prior and complained about transactions on my card...however me nor the other person with access to this card had called.Thinking this was weird enough I thought well ok I have my info lets resolve this and get my card turned back on or a new card sent out...oh how I was wrong.They told me because I have multiple accounts with them that have similar info so I can no longer use their service and only if they decide it is their mistake will I ever be able to use this service again with my old or any new cards.Oh and did I mention all my money on my account is being held until I send them copies of my social security card, drivers license and a bill with my name and address and seeing as how that's how my bills are paid they will contact me within 2 business days to talk further(how caring of them) anyways this service liek many other big company financial services will take your money and only release it to you if they see fit!

I'm sorry you're experiencing problems with your account and would like to help. The prepaid WalMart card is managed by Green Dot.

Please email them at [email protected] your name and contact information. They will research this matter and assist.

Regards,
Nicole
GE Capital