I wish i read this post prior to purchasing a warranty from this sub par company that to me sounds like a few teenagers drinking beers while answering calls. The lack of professionalism and customer service ettiquette, honest care and concern for the people that they are paid to service. It surprises me at how a company can advertise and a sales rep promise you the world but not show you a contract prior to sale. I've had the misfortune of needing vehicle repairs at a dealership. I relied on this nearly $3,000.00 purchased warranty from CARCHEX to cover me and my vehicle in a case like this. on 2-18-13 I went to a GM dealer for service due to a TPS light on my dash. I read the TCMS online and spoke with a few mechanics on this matter prior to engaging this repair. When my service advisor contacted me on 2-19 early afternoon my jaw dropped when i was told that my trusted warranty company named CARCHEX was not covering the material failure of a Strut ($780 part price) and an electrical repair to my vehicles seat heating and cooling unit ($600+). My first reaction was "this must be an error" so I contacted the company myself to inquire about this issue. I was advised by a rep that "not everything on your vehicle is covered, your vehicle has 78k miles". That statement alone would be fine if I was given this warranty for free or as a gift, but not when Im paying an exorbitant amount to cover the "expected" cost based on my vehicles year make and model with the service records derived from my specific car's VIN#. I was promised a call back the same day after this ruling had to be "reviewed" by some kind of auditor or "manager" which is a fancy term for moron reading from a script. I advised the rep to call "BOTH" myself and the dealership's service advisor and gave both contacts to ensure a call back. The following day 2-20 i receive a call from my service advisor stating "CARCHEX" called and there answers haven't changed. When I called back on this day I was cold transferred to another "less than professional employee of CARCHEX to dispute my case but of course it was a voicemail whereas i left my contact information and requested a review of this matter. This rep did however call me back from 410-527-9280 but he only quoted me policy jargon and has clearly in my opinion failed to demonstrate how an electrical item within the vehicle cannot be covered and a material failure to a suspension part are either errors of omission or plainly not inclusive for repair. These are parts that "generally" do not fail typically on any vehicle with this amount of mileage or service life. The abrupt end to our conversation came when I advised this rep of my displeasure for having been duped and mislead at time of sale as he failed to read in verbatim exactly where on this contract does it state seat heating/cooling units are "EXCLUDED" as well as "Strut-type suspension material failures not covered" I believe if gaskets/seals and other areas are covered as well as upper and lower control arms/ball joints/knuckles/hub bearing assemblies are covered then how does the main part of the suspension that holds all of these parts together vertically become somehow not included. In many cases the other corresponding parts are collision damaged items and of "stamped steel or forged/cast metal which in my opinion should never fail. I was told that "i can cancel my coverage but the cost of repairs are to be deducted from my pro-rata cancellation. This company is not an agent of the customer, nor is it in my opinion in any way, shape or form professional or ethical in it's bait and switch tactics from sale to first service make sure you read the fine print online before giving crooks like these a red cent of your hard earned money. I have since lodged a complaint with the better business bureau and hope that nobody (I doubt it highly, but i can dream) goes through a horror show like this from CARCHEX again.

Ready Girl...Yes, Jason Goldsmith, and his peers, at Carchex have been great in the resolution of my problems dealing with the warranty. We can read over contracts word for word upon purchase, and usually before purchase, but...when we face an automotive repair situation, sometimes as clear as the wording may seem to us, the layman(or woman), that may not be how it is really written. I have done a fair amount of automotive repair on my vehicles, so in most situations I'd understand what is/isn't covered, but there are a lot of people that have to put their trust in the ones presenting the coverage for sale to them. Unfortunately, salepeople are making their money off sales and sometimes stretch the facts, enough to make a sale, and hope in most situations that it won't come back on them. That's where it is really nice to find people like Mr. Goldsmith that will take it upon himself to make sure his company is representing what they are selling correctly. I did actually have a hub go bad on my truck recently and it was covered by the warranty, but...the warranty company didn't agree with the dealer pricing on the part, so they again located a part themselves. I didn't agree with the dealer pricing that was honestly quite overpriced, but the part the warranty company came up with was super cheap, sure hope it lasts :-(
Alpha Warranty...not really sure who they are, and may be just like Warranty America, just one of many names sold by one company. Hope you find a resolution without too much aggravation. My warranty was also sold to me as bumper to bumper, which would make most of us think it covered almost everything, especially after talking to a good saleperson, well maybe bad salesperson if they misrepresent. As for signing up through Carchex, I'd say read, read, read, and then some more reading, look to see who the warranty company will be, Google the name of the warranty company and see if it results in a lot of complaints, check BBB(not real reliable, but can give some guidance), etc...Personally I fear signing on with any warranties, insurance, etc.., sometimes they work out good, but I think they're misleading more often. Best Wishes and Luck to All :-)