I have spent 2 weeks trying to stop service for my upcoming move. The company website DOES NOT FUNCTION, so you have no choice but to call. When you call NO ONE EVER ANSWERS. I have been on hold for over an hour and 30 minutes with no answer on 10 different days!!!!

This company does not deserve your business. WORST COMPANY EVER!!!

I just experienced the WORST CUSTOMER SERVICE in my whole life!!!

I found out that my unit has no GAS on Thursday . Called the customer service at washing gas last FRIDAY at 8 AM. I was told that my account was fine, and would have somebody to go to site to check it out.

THE TICKET WAS CREATED then and was told that the technician would go there by 12pm on Friday. We were waiting until 1: 47pm, nobody called and nobody showed up. Then I called to check the status. After 2 hours 19 minutes hold, I was told by the customer service that it was dispatched, and did not know why nobody had not showed up. I asked for a manager and after hold for a long time, the manager told me that even though the ticket said that the technician should be there by12pm, actually it should be by 5:00pm. The job should be completed by closing of the FRIDAY. I trusted the manager's word. Wait until 5:15pm, nobody showed up. Then called again, after more than 1 hour and 15 minutes hold, the call ended due to incoming call which I was hoping that was the technician's call from WASHINGTON GAS, but unfortunately it was Spam caller. I started calling again at 6:30pm, hold until around another TWO HOURS. Finally I talked to a customer service. I was told that the system was very slow, and I HAD TO HOLD FOR WHILE, SO SHE CAN SEE MY ACCOUNT. It was 9pm then. I asked to have somebody to help me, she said that she would try to get somebody, but not guarantee . If not, she would try to re-schedue it for Monday since nobody could don on Sat for VA. I missed my job whole day to wait the technician on FRIDAY, and not sure if I would be approved for Monday, and not sure if somebody would show up on MONDAY even I miss job again. I was trying to have her schedule to have somebody fix it on FRIDAY NIGHT, however the call DISCONNECTED around 9:30pm.

ON SAT MORNING , I NOTIFIED BY the automated machine call that the job was not able to completed as scheduled. If reschedule is needed, please press 1. When I pressed 1, I was told that the office was closed.