WTS was hired and paid amounts of $1, 250 on 3/27/2006, $1, 250 on 4/27/2006, and $1, 250 on 5/22/2006. WTS was faxed 23 pages of information regarding tax debt on 4/19/2006. No communication came from Washington Tax until 8/2/2006 in response to an inquiry from customer, and the response from WTS via e-mail on 8/2/2006 was that the IRS is "not showing any liability at this time" even after they had been faxed copies of the debt.
Another e-mail to WTS sent on 11/10/2006 since nothing had been heard since 8/2/2006. This e-mail was never responded to by Washington Tax.

The IRS delivered summons to customer's house on 12/12/2006. WTS was relieved of it's employ via multiple communication on 12/21/2006, and customer asked for a refund. Only after WTS was relieved of this service, they submitted an offer in compromise that was MORE than the original tax debt and therefore never used. An additional letter was sent by customer requesting refund and received by WTS on 6/13/08. No response has been received. Their web site clearly states that they will refund "gladly and promptly" and "without question" but before their work is doen.

To the last responder, your accusation of us outing one of our few disgruntled clients does pose a perhaps larger question on the nature of the internet. Do you think people should have the right to complain anonymously and potentially tarnish a company's name out in the wide open without listing their own name? Don't you think it should be quid pro quo? You can complain as much as you want -- but you have to list your name?
Nonetheless, our engagement letter to our current clients explicitly states: in the rare event that we have an unpleasant experience together, you have the right to complain against us. We recommend that you make that complaint at the Better Business Bureau - BBB-- who's committed to both parties being heard and to resolving the issue between the two parties. However, should you choose to complain anonymously on an internet flame board-- (such as this one) -- we reserve the right to explain all of the particular's of your case including your name in defending ourselves.
The problem with these boards is, unlike the BBB, the complaint lingers out there in search engines even when the complaint has been sufficiently and adequately rebutted. Companies that do a good job in defending themselves and in assisting their upset clients -- deserve to have the complaint eventually expire. Unfortunately, these complaints -- such as this one -- will linger for some time out in search engines like rusted satellites out in space.