Hi Rahul,

You are welcome! Glad I could clear any doubts you might have before

If ever you need help with WD products, just reach out to me or tag me here, I'm always just a PM away :)

HI DK
Thanks for your help. The other option was working for me. Its nice to know WD reps are here!
:)

Hi Rahul,

For Login, you can use the similar email Id that used to register the product. There is another option as well to report the issue in WD Support Portal.

Please follow the following steps to register the case under WD Support Portal:

1) Login to WD Support Portal
2) Click on View Support Cases
3) Scroll down and click on "New Support Case"
4) Fill in the details > click Continue

After submitting the case, our India support team will contact you asap via email and provide the solution.

Hope it helps.

Hi DK
Thanks for Your help. For login the account, do I need to create a new ID.

Hi Rahul,

In the same support page, there is an option of Email WD. You have to select and enter the WD login ID. After login, fill up the details and issue.
Then we will revert you by, call or email.

For ease of mind, I will suggest you to call directly to India support team.

Hi DK

I could not find any email id for contacting WD excepting phone no at that page.

Hi Rahul,

In case of warranty change or update, you have to send us an email and attach a copy of your proof of purchase that proof will help to update the warranty to start from the date of purchase.
To make things more easier and for more information regarding warranty terms, I’d advise you to call our customer support team in India for further assistance on your matter.
The following link has details of India support team:
http://products.wdc.com/support/kb.ashx?id=9dVsEd

Hope it helps.

Hi all,
I want to make complaint against wd, I bought a new my cloud yesterday. After register the serial code in system. The warranty shows as 6 month before I bought the device.
How to fix this?

Hi joshrajan,

I am sorry to hear about it. For RMA service, you may refer the link below. This link will help you to understand the RMA process in WD:

http://products.wdc.com/support/kb.ashx?id=RqEMyP

For more information about warranty support, you may visit to: http://products.wdc.com/support/kb.ashx?id=cE8d4C

Before you proceed for an RMA, I would also suggest for you to backup your important data.

For your information, you can use our RMA service via website, call and email us for your request. Our support team will happy to help you.

The following link has details of India support team: http://products.wdc.com/support/kb.ashx?id=9dVsEd

Hope it helps.

Hi DKWD,

I just want to clarify with you. If I open and repair my passport drive. Do I still entitle for warranty claim?

I am facing problem with my wd passport. After check with my friend, he said my drive is going to dead coz of some hardware issue. Please help me to exchange my drive, its still under warranty.

Thanks for help.

Hi vikas78,

I am sorry to hear about it. Based on the Data Lifeguard Diagnostic utility test result, it’s a hardware issue and If HDD is still under warranty, I’d suggest you to proceed for an RMA. For RMA service, you may refer to the link below.

http://products.wdc.com/support/kb.ashx?id=x9Maqg

For more information about warranty support, you may visit to http://products.wdc.com/support/kb.ashx?id=XVXS4T .

For data recovery, you can try the data recover software’s. If the data is very important and you want to recover it, there is possibility to cover by data recovery companies.

Good Luck.

hi dkwd

I tried your software and result is fail. Now I m not able to copy the data. please help me. I am also attach the result.

Hi vikas78,

Based on your post, it may be a hardware issue. To confirm the possible reason, please run the Data Lifeguard Diagnostics in the system.

Please refer to the link below for Data Lifeguard Diagnostics:

http://products.wdc.com/support/kb.ashx?id=VFp5xb

If the result status is bad and the HDD is still under warranty, I’d suggest you to proceed for an RMA. For RMA service, you may refer to the link below.

http://products.wdc.com/support/kb.ashx?id=x9Maqg

Before you proceed for an RMA, I would suggest you to transfer all important data in the other HDD.

Hope it helps.

hello i have an error on my hard disk in speedfan is showing this is this gonna end of HDD
plz tell me about its solution if not possible than any prevention for this.

Hi joshrajan,

I am glad to help you out. I’d like to check with you, after connected the HDD, is the LED light blinking? Do you feel any vibration from the HDD? For the meantime, I’d suggest you some basic troubleshooting steps that may help you to solve the issue.

Option 1:

Check drivers in device manager.

1) Open the Control Panel.
2) Select Device Manager .
3) In the Device Manager, expand "Universal Serial bus controllers".
4) Right click on your controller and select Properties.
5) In the new pop-up, click on the "Driver" tab and select "Update Driver". Then select "Search automatically".

Option 2:

1) Go into Disk Management and in the bottom-right panel look for a ribbon which labelled as RAW and has no drive name.
2) Right-click on that & choose Change Drive Letter and Path.
3) Click Add and accept the default letter or choose preferred letter from the list.
4) Click OK.
5) Restart your computer and try to access the HDD again.

Option 3:

1) Try to connect with different port on the same PC.
2) Try to use it with a different USB cable (USB 3.0).
3) Try a different HDD to make sure that the problem is with the Port and not with the original disk.
4) Try to connect with different PC.

Hope it Helps

HI Dk wd,

i have a another problem now, my HDD is not connecting with system.

what to do.. plz suggest.

Hi joshrajan,

I am glad to help you out. Based on your post, I'd like to check with you, have you tried to connect the HDD to another PC? Is it working ok from the existing PC? If yes, please backup your existing data. Did you run the antivirus scan recently for the PC? Can you see the HDD used space in “Properties”? Could you give me some details about that? If possible, please provide a snapshot and the specific error message.

For the meantime, you may try to run Windows Data Lifeguard Diagnostics software utility, to confirm that the HDD is working properly and there is no bad sector. Please refer to the link below for Windows Data Lifeguard Diagnostics:

http://wdc.custhelp.com/app/answers/detail/a_id/940 .

Hope it helps.

My exernal hdd is showing some files as corrupt. How do i know for sure that my hdd is dying. Or may be just a software issue?
When i try to use the files, smthin or the other error shows. Also, windows is showing check ur drive for errors frequently, like every few days.