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wells fargo dealer services

United States,
Nevada

Consumer complaints and reviews about wells fargo dealer services

Amberleelee Send email
 
Mar 3, 2012

Auto Loan

I financed my first auto loan through Wachovia Dealer Services in August of 2009. Much to my dismay, they were bought out by Wells Fargo sometime shortly after that. My cosigner had to go through a bankruptcy in October of 2010. My car loan was incorrectly added to this bankruptcy, and according to Wells Fargo, the attorney had not filled out the affirmation correctly or timely enough to remove my vehicle loan from the bankruptcy department. They informed me that as long as I kept making payments, everything should be fine.
In the meantime, my financial aid was cancelled. I called and talked to Wells Fargo and made arrangements with my payments - I told them times were hard, I'd pay them when I could - and in the meantime, please accept partial payments on my loan. I thought everything was fine with them. Well, on June 13th 2011 - I come out to my car (actually, I was getting in my car to go put money in the bank in order to make a payment to Wells Fargo), and my car is not there. I start freaking out, thinking my car has been stolen. No, it was just Wells Fargo - repossessing my car without any notice. No phone call beforehand to let me know their intentions, no notice on the door to tell me what had happened.
So I call them and they inform me that in the state of Nevada, not only do they not have to give me any warning, they also expect me to pay off the full amount of the loan ($4, 800 - but $5, 167 with all of their BS charges) before I even talk to them about getting my car back. Awesome. Because, as a 20 year old college student with two jobs and cancelled financial aid due to budget cuts in my state, I can totally afford to do that.
I end up borrowing $5, 000 from assorted family members and friends - on the final day, I wire them the amount (which cost me $26.00 at $12.99 for each transaction - the sum was too high to send via one wire). In the meantime, I call the local repo place - which is the last place I knew of that they took my car. They tell me "Oh. Actually, Wells Fargo picked your car up and ordered it to Sacramento on Monday". Really lovely of them to let me know - it's not like I had been talking to them every day since the 13th. I call Wells Fargo, they tell me that they can't tell me where my car is until the payment has processed; but they will bring the car to "a closer location" - call them on Monday to find out where my car is.
I call on Monday (today, actually), and they tell me that now that the car is officially mine, they will have nothing to do with it anymore. Never mind that they transported my car across state lines, 150 miles away. Additionally, to pick up my car - it will be $600, plus the $75 to pick up my belongings from the first place they deposited my car at.

I will never bank with these moronic assholes again. Not only was what they did completely wrong, I believe it's borderline illegal. If anyone has any legal advice to give - I would definitely appreciate it. Thanks for listening.
I'm99 Send email
 
Mar 3, 2012

Auto Loan

You guys above are arseholes. You must be the 1%. Are you aware of the state of our country? Idiots.

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