I have thick/coarse dark blonde hair and I get highlights / lowlights regularly. Dryness & frizz is always an issue and I was optimistic that wen would help. I used their products for about three months.

When I first started using them I was very pleased with the results, but after about two months I wasn't getting the same favorable results. I thought maybe I was having a weird case of "bad winter hair"...maybe it was due to some female hormone change...maybe what???

I am accustomed to shedding hair but I noticed I started shedding A LOT in the shower(more than usual.) Also, I was cleaning my brushes a lot and it was hard to keep them hair free (a personal pet peeve of mine.) I looked around my bathroom one day and it hit me suddenly - my hair was everywhere.

Next, brushes started getting stuck and tangled in my hair, which only happened very rarely before using wen, now it happens nearly every time I brush my hair. Just brushing my hair causes it to break :(

My hair length was below my shoulders when I began using wen's products. Last week I asked my hair stylist to cut off whatever she needed to - to get back to healthy hair. She cut off 3 to 4 inches, and my brush still gets tangled and breaks.

I don't know why it took me so long to realize wen was damaging my hair. I am back to using Aveda's Smooth Infusion line; it is a much better product for my hair type and I know this from years of my own experience.

As far as the scheduled shipments and the whole club kit program, 1) I always thought that was lame, 2) I just canceled today so I'll follow up with how that works out.

I used wen 5 times in a 2 week period & experienced hair loss
I am so upset ..my crown is thin & you can see my scalp
I feel like I lost a ton of hair just from 5 washes with wen
No one should use this product
It should be banned