With all these complaints, you have to know Wesley Berry Flowers is a scam. I ordered a $100 dollar arrangement for Valentines Day and paid extra for Saturday delivery. Not only did they not arrive on Saturday, but they had substituted a bouquet of daisies. Daisies! When I had ordered roses! Total deception in their advertising. Read the fine print about that Satisfaction Guarantee. You'll never get anything back, and their phone line as always busy. If you are thinking of sending flowers to someone you care about, think of this: they will get the cheapest substitute and think you are a real cheapskate.

I order a very expensive Valentine's Day gift package for my wife (Vera Wang, vase, large bear, special delivery). The final price was over $220.00 . None of the Products and Service ordered was provided. Half of the items never came and what did arrive was not correct a worth $30.

They would not provide a "100% money back guarantee" as advertised. They initially offered me a $50 in store credit. In the end my order was never delivered as purchased and a lot of time and effort was spent without resolve. This is a Bait & Switch tactic and fraudulent. I am a retired Police executive and we would prosecute business' that operated in such a unethical and fraudulent manner. TERRRIBLE!!!!!

I ordered from Wesley Berry and cancelled within 5 minutes because of all the hidden charges. I was told my refund would be processed within 7 to 10 business days. After 15 day I called to let them know it did not reach my bank. was told it would be resubmitted. Another 15 days goes by and still no refund. I called again and was told there is no record of the refund but that one would be coming within 7 to 10 business days. I have my doubts.

There website is deceitful and the employees are not helpful. Each phone call comes with a minimum of 15 minutes of hold time. I think they are trying to wear me down so I'll give up but $150 is $150 and whats right i right.

I did not become suspicious of this company until after I placed my order. I received an email from them with details of my purchase...the email was not from
Wesley Berry, but Flower Delivery Express.com. I immediately called the 1-800 number to cancel the order...I told the first person that I spoke with that I wished to
cancel my order. They asked me what my order number was and then asked me why I wanted to cancel. I stated that I had changed my mind. I said, I just placed
this order 5 minutes ago..they transferred me to Customer service, I stated, I thought I was speaking with customer service. After transfer to "Customer Service"...music played
on the line for nearly 10 minutes, then the line went DEAD. I repeated the above three more times....the same result....!!
I decided to contact my Credit Card Company, they told me that once the charge posted, I should call them back and they would dispute the charge.
In the mean time, they delivered the flowers, even though I told employees from the Company, three times that I wanted my order cancelled.

The flowers that were delivered looked nothing like the photo on line....!! I am very angry that this Company is in business, after all of the complaints that I
have read. Also, on the BBB website there are hundreds of complaints....!
I hope that my Credit Card Company can resolve this for me.

I ORDERED THEIR "TOP OF THE LINE" ARRANGEMENT OF COLORFUL FLOWERS FOR SOMEON WHO WAS IN THE HOSPITAL. THE COST WAS $115.00. WHAT ARRIVED WERE DROPING, DARK, FULL OF FILLER "FLOWERS". THEY ARE A HORIBLE COMPANY AND DO NOT STAND BY THEIR PRODUCT. THEY ARE A COMPLETE RIP OFF ! I WOULD RUN AS FAST AS YOU CAN FROM THIS COMPANY! I REQUESTED A REFUND BUT, OF COURSE, HEARD NOTHING BACK FROM THEM. I KNOW THEY READ MY E-MAIL COMPLAINING ABOUT THE "FLOWERS" AS I RECEIVED A CONFIRMATION THEY READ IT.

VERY POOR SERVICE, VERY POOR CUSTOMER SERVICE . I am very DISSATISFIED with the service and custormer service of Wesley Berry Flowers. I placed an order over the phone on a Saturday to have flowers delivered for my Mother's Birthday the next day. The flowers were not delivered as guaranteed and here it is Monday afternoon and the flowers STILL have not been delivered. When I called the customer support line on Sunday evening I was told that no one from management was available. I called first thing Monday morning and was told the delivery would be expedited and received an email saying the delivery was in route. It is 1:15pm Monday afternoon and the flowers still have not been delivered. I was finally able to speak a Supervisor on Monday afternoon who only offered apologies and store credit. This is UNSAT.

I found this company through a google search for 'local" florists... this is NOT a local flower company.

MY NEPHEW AND HIS WIFE WERE NEW PARENTS AND AS THE GREAT AUNT I THOUGHT I WOULD SEND A NICE ARRANGEMENT *MORE THAN I WOULD NORMALLY PAY FOR FLOWERS ( $118.41) BECAUSE IT WAS THEIR FIRST. I TOLD THE SALES LADY WHAT I WANTED AND SHE SAID OK. BEFORE I AGREED I ASKED HER THREE TIMES THATTHE ARRANGEMENT THAT I CHOSE WOULD BE THE ONE DELIVERED AND SHE TOLD ME YES. SO I WENT AHEAD AND ORDERED IT. SHE TOLD ME IT WOULD BE DELIVERED THE NEXT DAY BY TEN A,M, THE NEXT DAY AT TWELVE P,M, I CHECKED TO SEE IF IT HAD BEEN DELIVERED, THE LADY TOLD ME SHE HAD TO TRACK IT, WHEN SHE CAME BACK ON THE PHONE SHE TOLD ME IT WAS IN ROUTE. TWO HOURS LATER THEY STILL HADN'T GOTTEN THEM SO I CALLED AGAIN. I WAS TOLD THEY WERE IN ROUTE, AND I TOLD HER THAT IS WHAT I WAS TOLD TWO HOURS AGO. FINALLY THEY RECEIVED THEM 6 HOURS LATE. WHEN MY NEPHEWS WIFE SENT A PICTURE OF WHAT THEY GOT I WAS SOOO ANGERY BECAUSE IT WAS NOTHING LIKE I HAD ORDERED. IT WAS CHEAP LOOKING. I WOULD OF MAYBE PAID TEN DOLLARS FOR IT., NOT $118.41. I CALLED BACK TO COMPLAIN AND THE GAL WHO ANSWERED TOLD ME I WOULD HAVE TO TALK TO A SUPERVISOR SO SHE PUT ME ON HOLD. A RECORDING CAME ON AND SAID THAT I WOULD BE GETTING A CALL LATER. FOUR DAYS LATER I AM STILL WAITING. I WILL NEVER ORDER FLOWERS OVER THE INTERNET AGAIN, THIS WAS FIRST AND LAST TIME.

I HAVE READ THE OTHER COMPLAINTS AND WONDER HOW IN THE H*** DOES THIS COMPANY STAY IN BUSINESS!!!! IT IS UNDER THE NAME "FLOWER DELIVERY EXPRESS.COM. THEY SHOULD BE INVESTIGATED BY THE BBB

Nothing said by anyone here is false. This is a call house NOT A LOCAL FLORIST!
They advertise that they are but they are not in the small towns. They charge money
That they pocket and only send out partial monies for orders to be filled. They charge
Cancellation fees even if it's right after check out and they never cancelled or check to
See or follow up on orders.

I ordered flowers for a co-workers mother's funeral that was taking place the next day. Not only did the flowers show up the day AFTER the funeral to the funeral home they refused to return my phone calls and email messages. I will never use them again and I would urge others to NOT use them for anything. Horrible customer service.

Flowers were ordered to be delivered on May 27, 2014 for my sisters birthday. No delivery and they do not respond to phone calls..

This company didn't deliver my flowers on the date I requested, the product was NOTHING like what I thought I had ordered online and there was no card -which I know I typed. I will NOT order online from anyone related to FTD again or Flowers Express and will only order directly with local florists.

Shame on you for taking advantage of people when they are trying to spread a little joy.

TFL WESLEY BERRY FLOWER misrepresented themselves and has lousy customer support. My husband, daughters and I wanted to order flowers for my grandaughter who was having surgery. We picked an arrangement from 1-800-FLOWERS but they had called to tell us that because of a computer problem the date on the order was wrong and they couldn't get it to her on time. They said that they had searched for a local florist that could do it but didn't find one. We wanted the flowers to be there when she got out of surgery so we canceled the order.

We then searched online for a local florist because her surgery was only 2 days away. We thought we were lucky to find "MARICOPA, AZ FLORAL next day delivery". They had a good choice of arrangements and we picked one we thought she would like. The one we picked was simple and under $20.00 how easy this was. As we hit the checkout button we got a message that there was a service charge bigger than the arrangement price. We figured that was for the quick delivery and didn't want to look further (in hindsight a HUGE mistake on our part). I got a confirmation E-mail that the flowers would be delivered on the date we wanted 2/25. The next morning I got another E-mail that it would arrive 2/26. We were disappointed, especially because the reason we chose "Maricopa, AZ Floral was because their banner said "next day delivery". At 9:00 PM that day, they still weren't there so my daughter, the child's mom, went out to buy some flowers from us at a grocery store. My account had been charged for the flowers and it said that it went to TLF WESLEY BERRY FLOWER not Maricopa AZ Floral so the next morning we tried to contact the company to get a refund. My daughter called all day long, each time the person would tell her they couldn't let her talk to a supervisor. When she insisted they do, they would put her on hold then eventually hang up and she would start over. ALL DAY LONG!! By the end of the day, calls from her phone would not even get through, it seemed to us that they had put a block on her #.

We have found out so many bad reports about WESLEY BERRY FLORAL by searching online that we are going to take this as far as we can to the BBB, FTD etc. We want to spread the word that they use deceptive practices to get your business and give small hometown florist's a bad name. They misrepresented who they really were and failed to deliver on time. PLEASE STAY AWAY FROM WESLEY BERRY FLORAL!!

OH, ONE MORE THING, 1-800-FLOWER's Quickly refunded our money, then, sent the flowers anyway. We will stick with them in the future.

I received a birthday floral arrangement that looked like the entire arrangement had been run over by a truck!! The open stargazer lily was chewed up around the edges, the stargazer lily buds were hanging loosely as though dying, and the greenery was already losing leaves and all were pretty dusty. The back of the sealed notecard enveloped stated "w/pink bow & tissue" -- yet no such luck having those adorn the flowers.

My friend who ordered the floral arrangement contacted the Wesley Berry Flowers customer service line and refused to do anything about the wrong, unacceptable flowers that were delivered and the customer service representative hung up on my friend when she insisted they send the correct order -- what she ordered was beautiful, a far cry from that which was actually delivered. A co-worker came into my office and noted the flowers; she stated they looked like they had been here a week or longer. I was sure to give her the name of Wesley Berry Flowers so they could get full credit for the terrible job they do. It is a crime to take someone's money with false advertising, poor customer service, and total disregard for any kind of integrity for their business.

WARNING: Stay away from this company!!!

I called December 22, 2013 and placed an order to send flowers to my aunt for xmas to cheer her up. She has not been feel well for some time. Yet the company did not send them and I just got my bill and I got charged. I did not want to ask my aunt if she got the flowers because I did not think is was respectful to do. Now I called up several times and yet no one wants to chat with me and how about no one can speak English. Oh everything is farmed out of the USA. Like they care of the people in the USA. Twice I was put on hold and of course they never got back to me. They did see that the flowers were not send but they did not want to do anything about it. No credit or even send any kind of flowers to my auntie. What the hell is wrong with business that think is it ok to take care of the USA when in fact they are from the USA. Remember people who live in the USA. If you hear that the person speaking to you is not from the USA. Hand up and dial again till you get someone from the USA. That is what I do and the people from over sea hate that. They are now saying they do not have to answer that question. I just hang up. So, Wesley Berry Flowers I just told my credit card to dispute this charge and I will put you on face book and tell all my friends about your employees and your business. Sassy you for not provide quality customer service. I hope someday you are treated the same way that you have treated me. God bless.