went to Western Dental to get my cleanings done and they said I needed to get my 4 wisdom teeth extracted. I thought ok, my husband said when he got his pulled they put him to sleep and he woke up and they were gone, no big deal right? WRONG!!! I tried to call and get information, as how long the procedure would take, recovery time etc, but no one in the office knew because the oral surgeon only came in once a month. I was breastfeeding at the time, and wanted to know what kind of pain medication I would be getting but they said, these are questions you would have to ask him, they wouldnt give me a number but said i would have to go to my appointment. So if I couldnt get them pulled due to medication i couldnt take, i would still have to miss work to ask a question. So when I finally showed up, they said they werent going to put me under, but were gonna numb my mouth and the procedure would take 30-40 minutes for all 4 teeth. They numbed my mouth and left me in a chair for almost an hour, i think the anesthesia wore off because it was the most painful experience of my life. worse than childbirth. I was crying and finally they gave me more shots, The dr seemed annoyed that I kept trying to get a break. An hour and a half later, they had more patients apparently, so I only got 3 teeth pulled. I went for my followup and asked the assistant who led me into the room, when I was supposed to get my first bill, she said it took 1-2 months, I said I would make my first payment after my followup, even though I hadnt received a bill. When I went to go pay, she asked if I wanted to take care of my "late fee $25" I said, even though I hadn't gotten a bill they were still going to charge me a late fee? She nooded and said yes. I told her there was no way I was going to pay a late fee until she agreed to waive it. I paid my entire balance to avoid anymore mix ups with the incompetent staff. I still have 1 tooth to go, and since it was already paid, they were going to call me when they got the dates the surgeon would be in the office. 2 weeks later, after not getting any calls, i finally called and said I havent recieved any information, so she said, thats not good. No apology or anything. Then she gave me the wrong dates. This is by far, the worst experience Ive had with any business. I would not recommend this to anybody, in fact I discourage anyone from using their services

I grew up in Pa and I am 58 yrs old. I have never heard any dental professional say that they could use a scalpel to surgically remove any tooth using only a local anesthetic. Everyone in Pa., including those on welfare based insurance are covered for surgery using general anesthesia! Do do otherwise is simply unethical and inhumane. I've had a tooth removed with only local anesthesia and as the
victim of Western Dental's money driven primitive protocols said it was more painful than childbirth! I would describe my experience as hell on earth!! Of course, in my case some of the blame belongs to the politicians who removed general anesthesia from procedures covered by either Medi-Cal or CMPS!!!