I have a mybook live Duo that WD advertised to trade in due to recent security issue.

On July 13th, a trade in request was created on WD portal -( Incident: 210713-002929) providing all the required details for the trade in.

Since July 13, i've followed up with WD on 19th, 20th, 26th of July and the only information i've so far is someone at the higher level in WD reviewing the request.

Request a quick closure to the trade-in request

I have a mybook live Duo that WD advertised to trade in due to recent security issue.

On July 13th, a trade in request was created on WD portal - 210713-002929, providing all the required details for the trade in.

Since July 13, i've followed up with WD on 19th, 20th, 26th of July and the only information i've so far is someone at the higher level in WD reviewing the request.

Request a quick closure to the trade-in request.

Hi avinash1987,

I’d like to check with you, after connected the HDD, is the LED light blinking? Do you feel any vibration from the HDD? Does it show up in the Disk Management? Is there any error message? For the meantime, I’d suggest you some basic troubleshooting steps that may help you to solve the issue.

Option 1: Check and update drivers in device manager.

If the HDD appear with yellow circle with an exclamation mark in device manager. So please follow the below steps to update the drivers.

1) Open the Control Panel.
2) Select Device Manager .
3) In the Device Manager, expand "Universal Serial bus controllers".
4) Right click on your controller and select Properties.
5) In the new Tab, click on the "Driver" tab and select "Update Driver". Then select "Search automatically".
6) Restart your PC and try to access the HDD again.


Option 2:
1) Go into Disk Management and in the bottom-right panel look for a ribbon which labelled as RAW and has no drive name.
2) Right-click on that & choose Change Drive Letter and Path.
3) Select Add and accept the default letter or choose preferred letter from the list and select OK.
5) Restart your computer and try to access the HDD again.

Option 3:
1) Try to connect with different port on the same PC.
2) Try to connect with a different USB cable.
3) Try a different HDD to make sure that the problem is with the Port and not with the original disk.
4) Try to connect with different PC.

Hope it helps.

I have my passport drive. when I connect with my system, it does not detect. Is it dead? Plz help me

You are very welcome :)

Thank for help :-)

Hi ravidas,

I’d like to check with you, which type of error occur during registration? is it server error or system error? if possible, please provide a snapshot and the specific error message.

For your information, the WD product warranty starts from the manufacture date. If you have registered the WD product online, then the warranty starts from the date of purchase.

The following link help you to register the WD product in WD portal:

http://products.wdc.com/support/kb.ashx?id=yeOYbt

If you still not able to register your WD product, please refer the below link for your future reference:

http://products.wdc.com/support/kb.ashx?id=yNPA4c

Hope it helps.

Hi wd rep,

I need your help to register my product online because whenever I tried, it shows me error!

I bought this product in jan 2015 and my friend told me yesterday to register the product for warranty.

so kindly assist me.

Hi rahul_bajaj54,

You are welcome! Glad I could clear any doubts you might have before :)

Yes, I am a WD representative. My intention as a participant and hopefully share useful technical knowledge that would benefit to all users.

Hey I really appriciate your help! :)

Are you official western digital REP?

Hi rahul_bajaj54,

To check the possibility, you have to check the warranty of the product. For warranty check, you have to enter the product serial number In the WD portal.

Please refer to the link below for Warranty check:- http://products.wdc.com/support/kb.ashx?id=oRiimq

If the product is still under warranty, you can claim the warranty service for replacement. For more information about an RMA service, you may refer to the link below.

http://products.wdc.com/support/kb.ashx?id=TksM0m

If the system is affected by the virus, I’d advise you to scan it properly or just install the new OS in the system.

Hope it helps.

HI DK
Thanks for your help. I tried to run antivirus and there are a lot of virus in my PC. I thought this error may be because of that. Your steps are really helpful but the thing is settings are perfectly fine.
Buddy, If I want to do change the drive, Is that possible for me? Can you guide me on this.

Hi Rahul_bajaj54,

I'd like to check with you, have you tried to connect the HDD to another PC? Is it working ok from the existing PC? If yes, please backup your existing data. Did you run the antivirus scan recently for the PC? Is there any error message? If possible, please provide a snapshot and the specific error message. For the meantime, I’d suggest you some basic troubleshooting steps that may help you to solve the issue.

1) Open the Control Panel.
2) Select Power options.
3) Select the Change Plan Settings.
4) In the Change Plan Settings, select "Change Advanced Power Settings".
5) In the new pop-up, click on the "Hard disk" tab and select "Turn off hard disk after". Then select "Never".
6) In the same pop-up, click on the "USB Settings" tab and select "USB selective suspend settings". Then select "Enabled".
7) Press Apply and OK.

Hope it helps.

Hi mate,
Thanks for your help. I am using WD elements drive. The thing is from last few months, drive is appear and disappear in system. Whenever i need to use, it give me a lot of trouble.

Do something!

Hi Rahul_bajaj54,

I am sorry to hear about it. Based on your post, I’d like to know if you are using an internal or external HDD? Does it show up in the Disk Management? Is there any error message? If possible, please provide a snapshot and the specific error message. For the meantime, you may try to run Windows Data Lifeguard Diagnostics software utility, to confirm that the HDD is working properly and there is no bad sector.

Please refer to the link below for Windows Data Lifeguard Diagnostics:-

http://products.wdc.com/support/kb.ashx?id=Mdtpd4

Hope it helps.

HI my WD HDD is not detected in system. Please replace this product becouse I m tired of this?

I buy this from online shop india.

Thanks for your help.
I really appreciate :)

Hi Raju45,

I am glad to help you out. For warranty service check, you may refer to the link below.

http://wdsupport.wdc.com/warranty/warrantycheck.asp?custtype=end .

If you feel the sound is abnormal, and your product is under warranty, you may proceed for an RMA.

Please check the warranty and RMA services at the link below.
http://support.wdc.com/warranty/index.asp.

You can use our RMA service via website, call and email us for your request. Our support team will happy to help you.

The following link has details of India support team:-

http://support.wdc.com/country/country.asp?c=india .

Hope it helps.

Thanks for reply.

The drive sound is not under the list. My friend told me , my drive is going to dead, so i dont want to take risk for my data. whatever so I just want a new drive and my drive is still under warranty?

Hi Raju45,

I am glad to help you out. I’d like to check with you, is there any error message when you connected HDD to the system? Could you give me some more details about that? If possible, please provide a snapshot and the specific error message.

For the meantime, you may refer to the link below that helps to identify if the noise or sound is normal.
http://wdc.custhelp.com/app/answers/detail/a_id/568.

If the sound is abnormal, and your product is under warranty, you may proceed for RMA.

Please check the warranty and RMA services at the link below.
http://support.wdc.com/warranty/index.asp.

For more information about warranty support, you may visit to http://support.wdc.com/warranty/policy.asp?wdc_lang=en .

Hope it helps.

Hello. I have a My passport external hard drive which is few months old. When i connect it to my PC it makes a repeated clicking noise. I tried restarting my PC but again when i connected, it give me same sound! I m worried about this sound.
Plz help.

Hi ravidas,

I am sorry to hear about it. Based on the Data Lifeguard Diagnostic utility test result, it’s a hardware issue and If WD My Passport is still under warranty, I suggest you to proceed for an RMA. For RMA service, you may refer to the link below.
http://wdc.custhelp.com/app/answers/detail/a_id/8 .

For more information about warranty support, you may visit to http://support.wdc.com/warranty/policy.asp?wdc_lang=en .

If the data is very important and you want to recover it, there is possibility to cover by data recovery companies.
Here is a link for data recovery companies.

support.wdc.com/recovery/index.asp?wdc_lang=en .

Hope it helps.

Hi,

Sorry for late reply, Its external drive my passport. I tied you option to recover the data but its doesnt help ful. I tried a dlg software as well. but test was fail. what to do now? and thanks for your time.

Hi ravidas,
I am sorry to hear about it. Based on your post, I’d like to know if you are using an internal or external HDD? Does it show up in the Disk Management? Is there any error message? If possible, please provide a snapshot and the specific error message. For the meantime, I suggest you some basic troubleshooting steps that may help you to solve the issue.

1) Go into Disk Management and in the bottom-right panel look for a ribbon which labelled as RAW and has no drive name.
2) Right-click on that & choose Change Drive Letter and Path.
3) Click Add and accept the default letter or choose preferred letter from the list.
4) Click OK.
5) Restart your computer and try to access the HDD again.

For data recovery, you can try the data recover software’s. If the data is very important and you want to recover it, there is possibility to cover by data recovery companies.
Here is a link for data recovery companies.
support.wdc.com/recovery/index.asp?wdc_lang=en .

Hope it helps.

Is there anyway i can recover some of the important data ? any software which can recover it from RAW?

tonight .. i will try to connect this HDD to my Desktop (which is having Win7) as a secondary HDD and try to recovery the Data ..
hope so the desktop detects the HDD . plz help