Hi Mrs. Johnson. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with your air conditioning and heating unit. If you would like us to look into this further, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to [email protected]. We would be happy to review your concerns further. Sincerely, Melanie.