Hello guatemala mad. We are sorry to learn about the parts concerns with you microwave. If you would like to email us your name, phone number, address, website we contacted you on, and the full model and serial number of your microwave to [email protected], we would be happy to look into this issue further. Sincerely, Melanie.

Reported problem with ceramic cooktop to some call center in Colombia because the unit was still under factory warranty on friday feb 11, 2011 and was told no service over the weekend- called a local number here in guatemala today and was told that service tech would call today to set up appointment- it's 9:41 local time so I guess they won't be coming today- february 14, 2011 Outrageous that I have been without service and they are all so glib about me waiting I WILL NEVER EVER BUY ANOTHER PRODUCT FROM WHIRLPOOL AND WILL BE SURE TO VOICE MY OPINION EVERY CHANCE I GET

I broke the glass tray that rotates inside my WM1107D00 Whirlpool Microwave. I cannot get anyone to tell me what the part number is so I can order a new one. I don't think I shuld have to buy a new oven. What is so hard about giving me a part number?