PLEASE AVOID THIS A&E FACTORY AS MUCH AS POSSIBLE. THEIR CUSTOMER SERVICE IS THE WORST IN THE WHOLE WIDE WORLD. THEY NEVER ORDER THE PART TO BE REPLACED AND CALL YOU 2 TIMES A WEEK TO TELL YOU THAT THE TECHNICIAN IS COMING TO PERFORM REPAIRS TOMORROW. (BTW, THEY DON HAVE THE PART YOU NEED, YOU HAVE TO RECEIVE THE REPLACEMENT PART, BUT NO ONE EVER TELLS YOU THIS UNTIL THE TECH ARRIVES TO PROVIDE SERVICES). YOU TAKE OFF WORK TO MEET THE TECHNICIAN 8AM -12PM, AND THEY CALL AT 9AM TO TELL YOU YOU WERE NOT HOME TO OPEN THE DOOR FOR THEM. THEN THEY ORDER THE WRONG PART AND YOU WAIT 4-6 WEEKS; THEN THEY ORDER THE CORRECT PART AND THEY LEAVE MESSAGES THAT THE TECHNICIAN WILL BE IN WITH REPAIRS IN 3 DAYS AFTER THE ORDER WAS PLACED - I WISH... YOU CALL THEM BACK AND ASK THEM NOT TO CALL YOU UNTIL THE PART ARRIVES, BUT THEY STILL BOTHER YOU WITH MESSAGES THAT THE TECHNICIAN WILL ARRIVE TOMORROW 8 -12. I DON'T EVEN CARE HOW GOOD THEIR TECHNICIANS ARE AFTER THE CUSTOMER SERVICE THEY PROVIDE. I HOPE THAT THE CEO OR THE MAIN PERSON OF THE COMPANY KNOWS WHAT LOUSY CUSTOMER SERVICE THEY PROVIDE TO THE PUBLIC

Hi vasya vasya. My name is Melanie and I am a representative of Whirlpool. We apologize about the frustration you have experienced with A&E Factory Service. If you are still in need of service for your appliance, please provide your name, the site you were contacted on, your user ID name, your phone number, your address, the full model and serial number, and email the requested information to [email protected]. We would be happy to review your concerns further. Sincerely, Melanie.