I purchased WhiteSmoke on April 2008. My computer crashed a one year later. I did have copy of the software I bought, and receipt of the product. I wanted to reinstall the software. I was surprised that my Activation Code stopped working. I contact customer service, and they told me to buy a most recent version, alto I was fine with the old one. I found out, that it needs upgrade every year and the original WS it is not going to work unless you pay. I advice you “Do not purchase this product. WhiteSmoke is just cheating you and stealing your money. You will waste your time, money, because your WhiteSmoke will work only for 1 year. The company should be taken down.
Respectfully, D CH.

I purchased both a Windows and Mac version from Whitesmoke in November of 2011. The Mac version was scheduled for release in early December. The date was pushed back a few times and finally I was able to secure the product on January 11, 2012. I tried the product immediately only to find it had a limit of 5, 000 characters. This was not addressed at all in the advertising that Whitesmoke engages in.
I contacted Whitesmoke immediately with the intent to request a refund. Over the last 2 months, I have been unable to find any party that will speak to me about this issue. Customer service (?) responds to any email inquiry with simple instructions on how to use the product, regardless of what question was asked. It raises the question of whether they read the emails or simply have an auto-reply setup on email. Chat is next to useless. They have no authority and their supervisors are unresponsive.
At best this company is the ultimate example of how not to engage in customer service. In my opinion, they actually go beyond that and engage in unethical and deceptive business practices. I will in my position as an educator certainly discourage any party from do business with this organization.
Sincerely,
Michael R. Ryan