Wordsmart is a scam the product never worked the online support never worked and please please do not be scammed by them the product wont work and even if you get it to them within the time a lotted (before 30 days) you will not get your 198.20 back!!!!

So, never buy or purchase their products you will never get a human on the phone to get your money back!!!
my credit card company has tried to dispute the charge but they can never get a human on the phone, in order to get this returned to me. IT's basically $200.00 are you willing to just throw away $200 for nothing??? Not even for charity or a write off? Just for completely trying to assist your child in having a true successful future and they scam you are you really willing to lose that kind of money when you could have put that to a month or two salary in a tutor????!!!!
They should be shut down and lose everything they have!!!!!!!



trust me i will not go away this will be a lawsuit and many will be owed!!!! AND it will look like the People VS WORDSMART!!!!!!!!!!!!

Mrs. P.

I do not wish to get into an online argument with you on this issue but I do not want the public to have incorrect information either. The fact is that WordSmart has not lied and we have a recording to prove it. I am sorry that you forgot to contact until over four months after your trial expired but that is not WordSmarts fault. When you told us you were unhappy we reviewed our sales call to make sure you were clearly informed of the 30 day trial and that other products would be sent after the trial period. The recording confirmed everything was explained to you. Regarding our SAT/ACT guarantee, of course there has to be a time period specified to use the product. It wouldn’t make sense to say our product could be used for a short time period, for example 14 minutes which is how long your son used the product, and we would still guarantee a 200 point increase on the test. Obviously we have to have a time period required. Since your student used the product for so little time it is not surprising that he did not receive the score increase. You are however, as you’ve been informed in the past, still qualified to take advantage of our guarantee for up to two years after the date of purchase, so though September of 2013 on your account.

The first time you contacted us we stopped all automatic shipments. After reviewing your account, despite confirming you were told other products would be sent after your trial, we credited you for your last shipment. We have tried to work with you. I am sorry that we were not able to make you happy but like any other company we have the right to a return policy.

If anyone has a question about their account, the date of their trial period, when their next shipment is scheduled, guarantee information (which can also be found at http://www.wordsmart.com/infopages/guarantee.php), or would like to stop all future billings our customer service department can be contacted at 1-800-641-9673 and we would be happy to help you.

Mrs. P.

I do not wish to get into an online argument with you on this issue but I do not want the public to have incorrect information either. The fact is that WordSmart has not lied and we have a recording to prove it. I am sorry that you forgot to contact until over four months after your trial expired but that is not WordSmarts fault. When you told us you were unhappy we reviewed our sales call to make sure you were clearly informed of the 30 day trial and that other products would be sent after the trial period. The recording confirmed everything was explained to you. Regarding our SAT/ACT guarantee, of course there has to be a time period specified to use the product. It wouldn’t make sense to say our product could be used for a short time period, for example 14 minutes which is how long your son used the product, and we would still guarantee a 200 point increase on the test. Obviously we have to have a time period required. Since your student used the product for so little time it is not surprising that he did not receive the score increase. You are however, as you’ve been informed in the past, still qualified to take advantage of our guarantee for up to two years after the date of purchase, so though September of 2013 on your account.

The first time you contacted us we stopped all automatic shipments. After reviewing your account, despite confirming you were told other products would be sent after your trial, we credited you for your last shipment. We have tried to work with you. I am sorry that we were not able to make you happy but like any other company we have the right to a return policy.

If anyone has a question about their account, the date of their trial period, when their next shipment is scheduled, guarantee information (which can also be found at http://www.wordsmart.com/infopages/guarantee.php), or would like to stop all future billings our customer service department can be contacted at 1-800-641-9673 and we would be happy to help you.

As others have indicated, WordSmart also lied during the initial phone call setting out the terms of the purchase and program. Here is the email I received today following phone calls and emails from/to WordSmart. I requested a copy of the recorded phone call and this response email refutes what was stated in the recorded portion of the call. Also, the details of my specific questions regarding any further charges beyond the initial $169.80 charge were discussed prior to the recorded portion. In fact, the WordSmart rep specifically stated that nothing further was needed beyond the $169.80 purchase, but other products were available IF we wanted them.

"You can pick and choose from what is said on the recording if you’d like but the fact is Mr. Prezlock clearly told you about the future billings of $49.95. This was stated repeatedly in writing as well. You received products at your home along with our name and phone number on your credit card statement without contacting us and informing us of any issue or returning any products. As you mentioned our policy states “IF YOU CHOOSE TO DISCONTINUE YOUR SERVICE AFTER THE 30-DAY GUARANTEE PERIOD, YOU WILL BE RESPONSIBLE FOR ANY CHARGES INCURRED UP TO THAT DATE”. We are going against this policy for you and refunding for your last shipment. You mentioned the red “Thank you” card which also mentions the future billings and the 30 day evaluation. We are honoring a 30 day evaluation for you even though our policy expressly states that time period is for the initial shipment only, and we have credited you for your January shipment.

What Mr. Prezlock was explaining when he mentioned the book of the month club is that the products will not start up again the following month if you call to cancel one month, which is what happens with book clubs. He stated that we just need one phone call to stop the service. If you were unclear on this point we had a customer service department here every business day and would have been happy to explain our program to you.

The fact is that you were told of the future products both verbally and in writing. The fact is you received the items at your home and had our name and phone number on your credit card statement for several months without contacting us and informing us of any issue. The fact is that as soon as you contacted us we stopped all billings permanently. The fact is that we went against our policy and refunding you for the last shipment, honoring a 30 day return policy. Again, I’m sorry that you are unhappy and that you forgot to call us, but my company has done nothing wrong.

If you would like to take us up on the offer of exchanging your remaining products for different levels at no charge we would be happy to do this for you. But in regards to processing any additional refunds, we will not be able to authorize that. We are like any other business in that we have a return policy, and we believe we have the right to uphold this policy. No further exceptions will be made on your account."

I would like to see an attorney take on a class action lawsuit against WordSmart. I have filed a complaint with the California BBB and am filing complaints with both the NC and California AGs. Isn't it interesting that they do not specify in their shipment that there is a 2-year money back guarantee on the initial purchase as far as the 200 point increase in SAT scores? Isn't it interesting that they state the initial product can only be returned WITHIN the 30 days - that is not a full 30-day guarantee, so what about the 2-year guarantee on the 200 point increase? Rather conflicting guarantees. Also, if the product is returned because there was no an increase of 200 or more in the SAT score, they screen the CD to confirm that the student spent 20 hrs. per week on the product. Our son had a very short time from the date of receipt to the date of the SAT and the telemarketer assured me that he had sufficient time to use the product and see the increase. Fortunately, our son had taken the SAT test 3 times and ended up taking the highest scores from different sections for his final total. He scored 20 points higher on one part after using the WordSmart program, but scored lower on the other two parts than previously. Definitely not worth $169.80 + additional $173.40 for "updates."

Faith Bristow is the Customer Service Manager. They protect the President/CEO and everything runs through their "board." The only increases from WordSmart programs are the dollars going into its board/investors' pockets.

WordSmart has lied about their product from day 1 and continues to lie about the product. Mr. Prezlock told me he would be the person I would deal with and gave me a phone number to contact him. I attempted to call WordSmart, but Mr. Prezlock was "not available" at the number he gave me. Faith Bristow later informed me that he had "transferred" to another department with the company. They do not honor their money back guarantee unless you prove to them that the student has used the program for the specified ungodly number of hours that WordSmart requires. Mr. Prezlock clearly knew that our son did NOT have the time to spend on this product before his SAT and Mr. Prezlock stated that our son only had to review those sections where he wanted improvement. That was a lie. Mr. Prezlock was informed what our son's previous SAT scores were and "guaranteed" the 200 point increase if our son used the product for the short time before the upcoming SAT exam. Our son used the product. He did NOT increase his scores by 200. Mr. Prezlock was clearly informed that I did NOT want additional products after that first shipping and he clearly understood. WordSmart has done this repeatedly to numerous customers. They have made their earnings from their deceptive trade practices.