this is worst company I had to deal with, their phone reps are rude. I am shocked that Macy's uses this company which is a SCAM, I am wondering if Macy's is on it. Us too were told everything would be covered, when we called 1.5 years after the purchase for back of our recliner giving away and the cushions are flat they said its not covered. 6 months later we called them and said now the springs snapped, they sent someone that refused to take his shoes off or put bot covers on, he said "we don't use them" he asked if I had some. The tech was not professional, he said to call and reschedule. Now when I called back they said they cannot help until the tech files his reports with pictures, I informed them that he didn't inspect, they said it does not matter and I have to wait 7-10 business days. I asked they about how they tech that are not prepared, the rep said we are different companies and its up to the tech company. I was frustrated and asked to speak to a manager , which was as rude and not helpful...she actually said the next tech won't have booties either. Macy's and this company needs to be reported to BBB.

PLEASE SAFE YOUR MONEY....I NO LONGER SHOP AT Macy's for ANYTHING (I actually closed both credit cards with them)