Hello Sir or Madam,

I am writing this complaint against WWICS new Delhi branch, My name is Gurmukh Singh and file no - 83992, I had applied for Permanent Resident for Canada under Federal Skilled Worker Program but my file never processed by WWICS unfortunately. I would like to complaint about the following points.

1. I have Paid them INR75000+tax as their fees which is non refundable and also paid US$1300 ( refundable) for Canada landing fees and it has been 6 months they have not provided me a receipt for the US$1300 and I have asked them so many times but they never provided the receipt for that.

2. As per their counselor US$1300 will be refunded to me if file is not processed and also as per the agreement.

3. I have provided them the deceleration form for my refund US$1300 on 02 January 2015 and they said they will refund within 3 months as per Mr. Bidhan, but till date I have not received even a SINGLE DOLLAR.

4. After 3 months they told me that the management has only approved US$500 to be refunded and again they said it will take another 3 months to refund and also said there will not be any communication furthermore and still I have not received any Refund.

5. I also spoke to Customer Care Department about this issue and they also not Helped me on this.

6. when I was submitting my documents to them in November, they told me the file has been delayed and can not be processed and I will have to pay them again INR75000 for Express entry program.

7. so they Misguided me for processing my file and asked to give them fees again INR75000.

Please look into the above mentioned points and provide me a resolution.

Thanks
Gurmukh Singh