I had booked a room in Ibiza resort, Kolkata through www.agoda.com and was also sent the booking confirmation.
When I called up the hotel the booking is not confirmed.
I spoke to Alena in customer service on the number 00442030277900 on 30.05.2014 at 10.20pm indian standard time and she confirmed that the booking has been done and sent me a confirmation mail again. Later the hotel sent the mail that the booking is not confirmed. Please find the email communicfation below....They are neither confirming the booking they are telling that they will refund my money.
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Alena,
Please revert.
I am taking my family to the resort and do not want any unpleasant situation.
Please confirm whether you can arrange the hotel confirmation or you will refund my money.......
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On Saturday, 31 May 2014 12:37 AM, Riazul Haque <
[email protected]> wrote:
Alena,
Please arrange a refund of my money if you cannot arrange a confirmation of my booking.
Please do not sit on the issue and please arrange to refund the Rs 2576 paid to you.
Please call me in 00919674370260 now.
Regards,
Riazul Haque
On Saturday, 31 May 2014 12:24 AM, Riazul Haque <
[email protected]> wrote:
Alena,
What is this ?
Why is the booking not confirmed?
Sort out the matter immediatly and confirm.
Dear All @ Ibiza,
What is the rate please let me know?
On Saturday, 31 May 2014 12:46 AM, IBIZA <
[email protected]> wrote:
Dear Mr. Riazul,
Greetings from IBIZA !!
We are not confirming your booking, because there is some dispute about rate which is not matching with our promotional rate and AGODA's voucher rate. Already we have given mail to AGODA, kind attention to Ms. Alena - Agoda Customer Support Specialist. So, please check with AGODA people.
(Note: Our Check in & Check out time is 12:00 Hrs.)
Regards,
Team Ibiza
IBIZA. Merlin Greens.
Amtala, Diamond Harbour Road.
Telefax: (033) 2470-9928, 2470-9929
Website: www.resortibiza.com
Follow us on
facebook:www.facebook.com/MerlinIBIZAResort
Twitter:https://twitter.com/MerlinIbiza
IBIZA. Merlin Greens.
Amtala, Diamond Harbour Road.
Telefax: (033) 2470-9928, 2470-9929
Website: www.resortibiza.com
Follow us on
facebook:www.facebook.com/MerlinIBIZAResort
Twitter:https://twitter.com/MerlinIbiza
----- Original Message -----
From: Riazul Haque
To:
[email protected]
Cc:
[email protected] ;
[email protected] ;
[email protected]
Sent: Friday, May 30, 2014 9:34 PM
Subject: Re: Booking ID 49359194
Dear All @ Ibiza,
Please confirm the booking.
Riazul Haque
9674370260
On Friday, 30 May 2014 10:30 PM, Agoda Customer Support <
[email protected]> wrote:
Dear Riazul Haque,
Please note, we have called the hotel and they informed that your booking is confirmed for 31st of May (Bungalow Room).
Regards,
Alena
Agoda Customer Support Specialist
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Booking Details
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Booking ID : 49359194
Customer First Name : Riazul
Customer Last Name : Haque
City : Kolkata / Calcutta
Country : India
Arrival : May 31, 2014
Departure : June 1, 2014
First Hotel Choice : Ibiza Resort & Spa
Room Type : Bungalow Room
Number of Rooms : 1
Number of Adults : 2
Number of Children : 0
Number of Extra Beds : 0
Notes : AdditionalNotes:We will like to check in around 5 pm on 31/05/2014 and check out at 5 pm on 01/06/2014.,
Agoda Customer Support
