This complaint is about the poor customer support service of freelancer.com. They closed my freelancer.com account which I built after 4 years of hard work, Five months ago when I had around projects worth 10,000Usd were going on I had around 1500Usd in my account.

This happened when I was giving demo to one of my client on team viewer and client liked everything he used my PC browser, logged into his account and released the milestones. Freelancer.com security system thought I have hacked his account and closed my account. That client clarified it to freelancer a week later when he found my account closed that it was his mistake not mine and requested freelancer.com to reopen my account. He did not only once but clarified to freelancer.com multiple times but they never take that into an account. In order to ignore his request they say I have done other violations but irony is they never tell you what other violations I have done. When you ask them about which violation you have done they will again send you a Right to Refuse rule. They will keep spinning you between copied emails while none of them actually knows what’s problem and why this all has happened except the admins while the admins they won’t talk to you either.

During all these five months I sent them 100’s of emails and I received their response 7,8 times out which most of the times it was copied from some user manual and it seemed the person replying knows nothing about the matter he is just using some pdf to reply everyone same copied messages which were not helpful at all. I used to submit a ticket and they didn’t respond me in weeks due to which I had to submit another ticket and this kept on repeating for 5 months.

Later, They blocked my email account and I was not longer able to respond to any of the email. I read blog where CEO of freelancer Matt Barrie gave his email and said you can email me at any time about your problem even if it’s just about saying Hi. I emailed him for a month time to time and after a month he forwarded my concern to same freelancer support about which I was complaining about. The support again sent me same copied emails that my account is permanently closed and cannot be reopened. This has been my worst customer support experience anywhere.

Now someone from support will come here and post some copied text trying to be very cooperative and share his email and would ask you to email him to resolve his matter but in reality nothing would happen they will keep spinning you around in same old copied emails until you give up at one point. My issue was simple they thought I hacked my clients account, While that client clarified it multiple times that it was him and mistake from the system but they simply don’t bother considering that and won’t reopen my account. I want my account back so I could start working again!