On 12/31/2020, I mailed via check my yearly Avenue Plaza maintenance fee to Wyndham Vacation Resorts which I have owned for over 20 years originally through Fairfield Resorts before it was purchased by Wyndham without EVER paying late & still never have. At the same date & time, I mailed another Wyndham Vacation Resorts fee via check for a different timeshare. According to customer service rep - Mark, my Avenue Plaza maintenance fee was not received until over 1 month later on 2/3/201; although the fee for the 2nd timeshare which was mailed at the same time and date was deposited and cashed by Wyndham on 1/5/2021.

As a result of this Avenue Plaza payment that customer service rep - Mark stated has been deemed late by Wyndham, they generated a letter to me on 2/18/2021 (15 days after they waited to process the payment) charging me a late fee, and then also added interest of 0.0329% daily, & waited until the end of February to deliver it to me. Nice scam if Wyndham can get away with it. Are they that desperate for money to sit on a payment for a month so it's considered late, and then wait another month to add on their specious late fees?

When I informed Mark ( the NON Wyndham customer service rep) that I had no intention of paying any late fee, and that Wyndham was engaging in corrupt business practices which I can prove since the other payment sent to Wyndham at the same time was cashed on 1/5/2021; he stated that yes I would have to pay the late fee & nothing could be done about it. When I asked to speak to a supervisor; he hung up on me.

I posted this scam because I am most likely NOT the only person who has been subjected to these fraudulent charges because Wyndham simply sat on a check payment for 1 month which I will NOT PAY!!! If this it the manner in which Wyndham Vacation Resorts does business, I am going to look into divesting myself of both of the timeshares I own with them. In light of the pandemic & lack of travel; you would think Wyndham would have competent customer service representatives to resolve issues, and not incite an exodus from their product.

Because of COVID in March of 2020, the ability to book reservations was closed off. NOW, even though they are again allowing reservations, I PERSONALLY am totally without income as I am an ENTERTAINER and parties and events that I get paid to entertain at are no longer allowed due to COVID. I have NO INCOME.. but Wyndham still wants their maintenance fees. I have been explaining to them that I am willing to RETURN the points to them just to remove the maintenance fee... and I get the " let me research that and someone will call back in 10 days". Nobody calls and the fees go up again.

HOW do I get rid of this albatross? Who do I have to complain to to get them to notice that this is the worst of the worst kind of behavior and wyndham and the collection agencies are making boatloads of profit off of the back or our misery.

someone EMAIL me with ideas... [email protected]

Rooked into what I thought was a simple conversion of my fixed week into a point system and now the very unhappy owner of TWO timeshares. They claim it was a straight on purchase yet I have a document reflecting that my converted week had already passed and credit card receipt clearly marked for $189 "conv fee".

I elected to convert expecting it to be the easiest way to remove my ex-husband from the unit and was told I'd need a power of attorney since he never returned the paperwork sent to him, obviously no animosity in this divorce.

Just shy of a year into it and I'm STILL fighting this with no relief.

I was provided with the phone numbers for two agencies that sell time shares, no help there from Wyndham either although I clearly understood it to be an option. Both calls led to "extremely difficult to sell" and "usually $100 or less". One even said it'll probably cost to unload the fixed week. In both instances it's because Shawnee units just don't sell. I personally like the area or wouldn't have reconsidered but not the way they did it now I just want to be done with Wyndham and never have to deal with them again I'm so disgusted by the way they've done this non-conversion.

I’m so frustrated with my timeshare. I paid out tens of thousands for mine only to find out that there aren’t any vacations available. I bought a timeshare 2 years ago. This book saved me thousands in legal fees and time. It’s a short book, but tells you what steps to take to legally get out of a timeshare. Don’t pay companies to get you out of your timeshare. They are scammers, too! I hope this book helps you, too.

https://www.amazon.com/How-Dissolved-My-Timeshare-Contract-ebook/dp/B077CW89XP/ref=sr_1_1?ie=UTF8&qid=1510707829&sr=8-1&keywords=Goldie+Wright

Just called to schedule a vacation. In the past, I could always book multiple vacations during the same phone call (in fact, I could call back any time during that day). That was with Fairfield - Wyndham changed it so you now have to PAY to use your points. I often have extra points left after booking 2 vacations and now have to PAY for the privilege of using the points I already paid for!

BAD IDEA, WYNDHAM! This is extortion!

I have been on hold now for 45 minutes. Recording keeps telling me 60 minutes or more...
I so regret buying this time share anyway. Most of the properties are not that great that we have stayed at and very difficult to book.
If you are reading this don't buy a time share.
It's my top 5 financial regrets for sure.

Attended a sales pitch and didn't buy...very reticent about providing incentive and still have not received Spend a Night on Us rebate...without boring you with details, have attempted to contact for resolution multiple times...resent docs after being informed of fictional list of missing documents, etc...multiple attempts...clearly trying to avoid issue and hoping we simply go away

Additionally, the package appears to be designed in such a way as to discourage anyone from actually claiming the incentive. Not only are instructions vague and contradictory but package submission time limits and requirements for reservations are obfuscatory...get the terms and conditions (if they will give them to you) and read them in detail BEFORE PAYING for any package....note the vague terminology that they can and will interpret to their benefit...

Sad to say these difficulties affirm overwhelming online opinions of timeshares in general and Wyndham in particular...my next step is to add my comments to the lists...all for a silly $100...

There are many solutions regarding unwanted vacation properties. Most people try to sell it, but they find themselves into a dead end after they realize the resale market of timeshares is not robust, and never has been. Consequently, the best way to get out of a timeshare membership is by cancelling the contract. There is good information about Wyncham: http://www.timesharescam.com/

I purchased my Wyndham points initially in Las Vegas, Nv about 8 years ago. Of course, I thought it was a good idea. Subsequently, I purchased additional points at a later sales update. Every year at the informational updates, the sales representatives pressure you to get you to buy more points or upgrade to the newest scam to get more money out of you. The sales pitch is always what you have will be worthless if you don't upgrade. The sales force are vicious an unprincipled and slant the truth. I have avoided the last updates at my vacation destinations because of these 90 mins meeting that can last for hours. Recently, I was advised that the monthly maintenance fees must be paid by AUTO PAY. I have been billed a $8.00 fee each month eventhough I made the payment before the due date. They rationalize that the payment must be received two weeks before the due date to stop the billing. This is utterly ridiculous. I think this is another opportunity to get extra income. The representative further states that this is their policy and no one can change it. I am fed up. I would like to sell my points now.
[email protected]

In August 2014, I attended a timeshare presentation at Las Vegas Nevada. I was told that the presentation will last only 90 minutes to two hours. It lasted more than 6 hours with a sales person named Martin Tenekedjiev. During the sales meeting, we repeatedly declined to purchase the timeshare. The sales person would not take for “No” for an answer and brought another sales person (possibly a sales manager). The discussion lasted well past lunch and became hostile, especially between my wife and the sales person when my wife showed no interest. At one point, the sales person presented hostile attitude towards my wife and my wife responded by yelling at the sales person. Eventually, the situation cooled down. It became apparent that the sale person will not let me leave unless I review and/or some kind of contract. I reviewed and asked the sales person if I had a few days to think about it. The sales person replied no. There was no mention of the increase of the fee in the future. The sales person stated that this is a good value.

Unable to think clearly due to fatigue from such a long meeting and under the assumption that it is a good value, I paid over $14,000 for 7000 annual points using my credit card. Thinking there is no cool-off period, I reviewed the contract in a few days later. It turned out that the value of points that I purchased was about 10 times higher than the fair market value. I also found out there was a cooling-off period. (If I were given correct information regarding the cooling-off period, I would have reviewed right away and cancelled it). About 3 weeks after the signing the contract, I called the customer service to see if they can cancel the contract stating what I was told was not the same as what was written on the contract. I was told that they can not cancel the contract. Then, I wrote a letter to have the contract cancelled. Again, the request to cancel the contract was denied.

To summarize, the sales person misrepresented the monetary value of the timeshare. The true market value was much lower. He also misrepresented the cooling-off term of the contract. The presentation and sales meeting lasted more than 6 hours straight, which they initially told me that it will be approximately 2 hours. I signed the contract when I was not able to think clearly due to such a long meeting.

To report the deceptive sales practice, I have filed complaints with FTC, BBB (central Florida), and CA state attorney general, where I reside. Also, I have filed complaints with FL state attorney general, where Wyndham headquarter is located. I am in the processing of filing complaints with NV state attorney general where the transaction took place. I have listed the places where you can file complaints. If you have similar complaints please use these links below to report the issue. I hope you find these useful.

Where to file a complaint:

FTC: (On-line form)
https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=254&Url=%23%26panel1-8#crnt

BBB: (On-line form)
https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/
http://www.bbb.org/search/?term=world+mark+by+wyndham&tobid=&location=Longwood%2CFL&filter=businesses


State of California Department of Justice
Office of the Attorney General
(On-line form)
http://oag.ca.gov/contact/consumer-complaint-against-business-or-company


State of Florida - OFFICE OF THE ATTORNEY GENERAL: (On-line form)
http://myfloridalegal.com/contact.nsf/contact?Open&Section=Citizen_Services

STATE OF NEVADA - OFFICE OF THE ATTORNEY GENERAL
(Print the form from here)
http://ag.nv.gov/uploadedFiles/agnvgov/Content/Complaints/Complaint_Form_Type_Print_2013-12-20.pdf
Then send to:

100 N. Carson St.
Carson City, NV 89701
Phone: 775-684- 1100
Fax: 775-684-1108
And/OR
555 E. Washington Ave., #3900
Las Vegas, NV 89101
Phone: 702-486-3420
Fax: 702-486-3768


List of Media:
http://www.freerepublic.com/focus/f-news/1105724/posts

Consumer Advocate:
http://www.freerepublic.com/focus/f-news/1105724/posts
read story: http://elliott.org/blog/time-share-sales-hard-sell-or-scam/

Law firm:
http://www.finnlawgroup.com/

Wyndham is changing use years and moving points usage start forward six (6) months leaving us without our points to usgae in the this time period. I have a 1000500 points in Presidential Reserve that were supposed to start July 1, 2013 but now they do not start until 01/01/2014. I am losing six months of use opportunity on these. I believe this is a breach of contract since we were assigned usage years on purchase and now Wyndham is changing it at there will without any reason.

My father and stepmother bought timeshare 20 years ago. Divorced 2 years ago and my father got the timeshare and found a buyer. Deed was drawn up, signed,motorized, attorney was involved. Paperwork was taken to registrar of deeds in Nashville tn and filed. Certified copy of filed deed was sent to Wyndham. They sent my father a letter saying deed was received and transfer would be made to new buyer. Next day he receives another letter saying the first letter was a mistake and he would need to pay $299 to Wyndham for the transfer. After consulting with his attorney who tried to speak to someone at Wyndham my dad sent the $299 check. Wyndham refused the check saying he now owed the maintenance fee for the 2 months it took to get the check to them. He is refusing to pay it and they'd keep adding the maintenance fee each month, calling him regularly, and refuse to recognize the timeshare has been sold! What in the world can we do? He is afraid to send the $1,000+ they say he now owes because they keep coming up with reasons to not let him unload this timeshare...

The call transfer position is a very unfair position and I don't recommend anyone to apply there. You are hired and trained by uneducated staff, where they don't share how important is the conversation and not the sales. The conversation is for the month, however they are evaluate weekly and you only a few days to recover. The next write up is the following week. What do is write you up , listen to one call and tell you that you are wonderful and they are sorry that you are not hitting your production. They also say that they are going to have another training meeting and nothing happens.
They hold against your production when the customer don't qualified, they are not the over 28 years old, they have credit card, not a debit card, and don't make $75,000.00. Therefore that is held against your productation.
Every week they have large training classes, and told that they don't have to worry about their production till after 30 days, so on the 31 day the cycle they can be wrote up and just wait to ushered out the door.
So if you are looking work don't apply at Wyndham Vacation , Orlando, FL

With all of these issues against Wyndham, why hasn't an attorney picked this up for a class action suit? We bought through Fairfield, in Newport, RI. We have a week, not points. We have traded that week for weeks in various places. We are constantly harrassed that we will not have any trading options unless we buy points. From this forum it sounds as if points don't work all that well either. Why don't all owners join in a class action suit? If the federal government can regulate ladders and baby cribs, why haven't these unfair trade practices become an issue? We are consumers; we should be afforded some rights.

Totally agree with all victims here, and it happens in Australia too! I got scammed by the representative at the Sydney office - name is Roy Chen - and manager's name is Stuart Harvey. Got the runaround from many people working in accounts, finance and customer service. Totally sick of it!!! And, not once did I deal with someone with an Australian accent!!! Trying to figure out how to get out of it, selling is probably the best option... Biggest load of crap EVER!!! Don't do it!