I renwed at a fixed rate but before that contract was up, was thrown into a variable rate of double what it should have been. Now they're claiming they have no record of me ever renewing so I was put into the variable rate. Seems odd I was getting the fixed rate until recently. Now I'm fighting with them to break the contract and get a cheaper rate through the local power company. Worst customer service ever. They don't even care when I told them ACN reps can't sell their services and anyone up for renewal now will go elsewhere. Bad customer service.