I signed up with Yodle a 2 week ago. They can't seem to get my website right. It looks infantile, The time I've spent correcting their mistakes I could have spent building my website.

1. The sales person said I could use my web address, which is untrue. They gave me a web address that did not state in any way what my services are. They finally got me a web address that makes sense, but it's certainly not my company's name.

2. A manager seemed to understand bookkeeping services is not the same as tax preparation, but their web writer/ developer told me I must have tax preparation listed as a service since that's my segment.

3. I get a call from someone that tells my they actually have a bookkeeping segment and they'll make changes accordingly.

4. I sent a document with the content I'd like to see in the website they did a copy and paste to the web leaving the their default text in it. Pages look repetitive and infantile. Fonts are different in every page.

5. I specifically was asked if I wanted my address to be public. I told them not, since I'm yet working from home. In every search I did my home address is fully disclosed on the internet.

6. When I use keywords to search for my services, I cannot see my website in the first 6 pages of search result.

7. When I search by company name I can see my company as a tax preparation service on the search results.

8. Customer Service is quick to apologize and be understanding but unprofessional when executing services.

I DO NOT RECOMMEND YODLE FOR MARKETING & WEBSITE SERVICES. Spend your money someplace else.

Andrea Almeida
[email protected]

On March 2nd I was cointacted by Erin Millender regarding internet services. After much badgering, I signed up and gave her my credit card #. Early the next morning I emailed her to cancel my purchase (March 3rd). She did not respond so I called the company's customer service #, and emailed customer service to have my credit card be refunded the funds. ($998).

I received an email saying that a 'customer service representative would call me back. I emailed them back, telling them that was no necessary. They should just refund my money since I changed my mind. On March 5th, I emailed them again asking about my refund. I received a call from Sonny who told me he would take care of it. Then he proceeded to tell me how much Yodle had already invested in 'my success'. I asked him again to process the refund. He continued to filibuster. I had to hang up on him because he would not confirm he was going to process the refund.

Later that evening I received an email from Sonny telling me the had to 'review' my refund at high management.

It seems to me they are trying to run out the clock and hope I will tire of trying to get my money back. Both contacts with this company have been negative. The people, Erin, and Sonny do not listen when you tell them something, and Erin is very high pressure. Sonny will agree and agree about the refund, but not process it, refusing to confirm he will refund the money.

I received no services from Yodle,. I cancelled within hours of the agreement. Their refusal to issue a proper refund, and the delays and endless excuses are not tolerable. I want my money back.

A Yodle rep contacted me and hounded me for weeks to get me to sign up. High pressure sales pitch that glossed over some very important details. They never tell you exactly what you will be charged for, i.e. phone calls from prospects, mark up on adwords clicks. I have had one paying customer from the Yodle leads. That covered my monthly cost with them, and I am hoping they can produce at least that much more over the next two months so that their sh*tty program will at least pay for itself.

Yodle doesn't make you sign a one year contract, thank God. But I am stuck with them for two more months. The day that period is up I will cancel their service.

I am an attorney and internet leads are a must for the type of law that I practice. I was actually doing better when I ran my own adwords campaigns. Yodle doesn't seem to be able to produce.

If you are a small business owner and are thinking of hiring a firm to run your adwords campaign, don't hire Yodle. If you break even, you will be lucky. If you don't break even, you could go broke paying their exorbitant fees. In fact, don't hire any company to do your campaign. Take the time to develop a list of keywords and some ad copy and just do it yourself.

Hi Nujaze - I am sorry to hear that you're disappointed in your experience with Yodle so far. Would you be open to contacting me to discuss this further? My name is Radley Moss. I am the Director of Corporate Communications at Yodle. You can reach me at [email protected] or 212-542-5449. I would also encourage you to contact your Client Services Consultant to discuss these issues further if you do not want to speak to me. I want to make sure that we have a chance to address your concerns. We can answer any questions you have on billing and discuss whether it makes sense to adjust anything in your current online marketing campaign. Thousands of companies have benefited from using Yodle for their online marketing and we want to make sure that we are maximizing the value that we are delivering to you. Thanks.

Seems about right. The truth is... Yodle might work for you, it might not. All Yodle PPC accounts are managed in the same way; They operate according to "best practices" - defined by them, based on their knowledge of industry best practices. They won't tailor your campaign to do what's best for you; Yodle's goal is to onboard as many clients as possible & keep as many as possible (and spend as little money possible managing your account) - BUT - if it doesn't work for your business, you shouldn't expect them to tell you that. Like I said, they want to keep as many paying clients as possible. Their account executives will try to keep you on board as long as they can; their job depends on it.

My advice? Educate yourself about PPC advertising (ie. AdWords) & SEO. Thats what I did after realizing Yodle didn't work for me. And don't trust their knowledge - most know very little about how PPC works.

And, if you want the most out of Yodle - DONT BACK DOWN!! - make them work for you. make them think you'll spend more money if they do "X", give them a hard time, tease them by spending a little more, and push them harder. learn to negotiate without pissing of your lowly account executive who gets paid next to nothing by Yodle. AND, if you are ever transferred to a manager by the name of KENT WARREN, insist that you will not do business with him. Trust me, you will get nowhere.

Scam, scam, scam. They promise the moon but can't meet half of what they promise. They called me and tried to ask me to continue and the sales rep had no idea what kind of business I have. They go through sales reps and managers on a weekly basis. My initial "web optimizer" was so rude and abrasive that I had to ask for a new one to be assigned. Her name was Cassie Jones and she was the most unprofessional person I have worked with in years. WASTE OF MONEY!!!

Hi there. My name is Radley Moss, the Director of Corporate Communications at Yodle. I'm sorry to hear that you had such a disappointing experience with Yodle. We're proud of the strong return on investment and quality customer service that we provide to thousands of local businesses and are always disappointed when someone is dissatisfied with what we've delivered. Please feel free to contact me directly at either [email protected] or 212-542-5449 if you're open to further discussing your experience with us. I would like to get a better idea of what happened and how we might be able to do right by you.