My fiance bought a ring. I got it on may 23rd, by June 29th the big stone fell out. It also had to be sized along with the wedding band so I took it back to have it fixed and sized. They told me 3 weeks, I called after 3 weeks and they said sorry 4 to 6 weeks. Ok I said. So 6 weeks we by and I called again to find out wherey ring was. They said we don't know, I will check and call you back tomorrow, well they never returned my call so I called again, got the same story they didn't know and would call me back, no return call. Finally 2 days later they called they said it should be in within two days. I explained to them that I would not be in town so they said as soon as it comes in they would overnight it to the store closes to me. I gave them the store that was close to me. Orginal zales called me and said your ring is in. I said you are suppose to overnight it. Oh we forgot we will get out today and overnight it, you will have it tomorrow. We'll I went up to the store the next day and no rings. They 2 day air it instead of overnighthe like they promised. Just got a call from the store where it was shipped and it finally came in, but they forgot to size the rings. I just hope the diamond is the right clarity. I worked in a jewelry store so I know what I'm looking for. I talked to corporate yesterday and they could give a shit less about our problems, their attitude was well we already have your money, nothing we can do. I'm so pissed with zales, I'm ready to get my money back for it all and take my business elsewhere

My fiance bought my engagement ring in July 2011. He proposed mid July while we were on a two weeks vacation. I love the ring, but after looking at it closely it does not seem to be a perfect square. The ring has a princess cut diamond that is surrounded by round diamonds, but others around me convinced me that my eyes were playing a trick on me. So, I let it go and went on loving my ring.
During the two weeks vacation, I barely wore the ring since we were in the ocean and it was not correctly sized yet (didn't want it slipping off!) I wore it only out to dinners and around the house. At the end of the two weeks when we get home, I notice there is a crack in the band--where it looks like one of those cracker jack box adjustable prize rings!!! I took it back to Zales and the gentleman tells me that it sometimes happens when a ring is re-sized and that its a quick fix. Then he sees the purchase date on the receipt and is in shock that it happened already. Well which is it???... Is it common that it happens or shocking that it did?! They did get my ring back to me my the promise date.
Fast forward 7 months and I am in a different jewelry store; they offer to clean my ring for me while I shop around. The lady there comes up to me and says she can not clean my ring because there are two loose stones on the band and the center/surrounding diamonds are crooked and not a perfect square. They did not want to chance ruining my ring. Well, I was in a mall and marched right over to Zales to address these issues. The SAME gentleman that helped me before (and inspected my ring the month prior) told me there were not loose diamonds and that if the ring was not a perfect square it was because of the mold that the jeweler used. He then tells me it is only noticeable if you really examine the ring and to not worry about it! At this point I am livid, I have a ring that cracked within the first month and that was not made properly. He said he would send it back to the jeweler and he could either file down the part that is making it look off, but that would make it weaker, or they would build up the other sides to make it look even which would make it look bulky.
We have the warranty where you can exchange but have to purchase something twice as much, but why would we want to buy a ring twice the price if the original ring is so poorly.
My ring is currently with the jeweler and they wouldn't give me the promise date for return...I am so nervous to see what I get back :(