Not using site last year have been trying to cancel for last 8 months still removing money from my account and have a administration block on it can not contact anybody to stopped service and stop taking money

I contacted zoosk to let them know my ex hacked into my account. Rather than work with me, they refunded me and blocked my IP a dress. After numerous calls, I decided to make additional complaint to better business Bureau. I see zoosk has done this to several other people, BBB is best way to resolve