had trouble with the Sears layaway policy. A few weeks ago I went into my local Sears store and placed several items on layaway. Once I realized my first payment was due I made it online, however it was 6 days late. The transaction was processed the same day and I received a confirmation email thanking me for my payment...

and I am with the Sears Social Media Escalations team. I would like one of our dedicated case managers to call you and look further into this. At your convenience, please contact our office via email at smsupport@searshc. com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the number your items were purchased under and we will call you directly...

In 2002, I had Sears home improvement install windows and siding on my home. The windows sills were installed incorrectly and therefore water ran into my home and ruined the brand new drywall and paint on the interior of the home. On July 17th 2010 I contacted Sears home improvement about repairing the defective siding and windows...

I am an employee at sears and that day i happen to not be working I was shopping around the mall got a few things my friend that also works at sears went on brake and we went out to eat at food court. We got back to sears i shopped around the store and also bought a few things at sears there was a bench I sat down and then store manager walks by and says that i have to get out of the store????? Seriously when i am the reason that you are having sales per hour when the store was dead all you can see is workers he didn't even let me speak I said I was shopping he said dosent seem like you are...

and I am with the Sears Social Media Escalations team. I would like one of our dedicated case managers to contact you and look into this. At your convenience, please contact our office via email at smsupport@searshc. com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number your Kenmore Elite Oasis was purchased under (if different than the contact phone number) and we will call you directly...

Bought a refrigerator from Sears less than 2 months ago and it was defective (Whirlpool). So far we have had 3 Technician calls and 3 Replacement refrigerators and this last machine still is not right. Customer Service gives us the run around and we have been inconvenienced 7 times with lost time from work, etc...

called sears, they said contact merchant who isnt even taking phone calls and their website is down. sears said that due to the 14 day return policy they couldnt help. have been trying to get problem solved for months. nothing. horrible business!!...

lease selling space on Sears. com. We'd be happy to connect you with one of our case managers who will then help you work with the vendor in question on a solution. At your convenience, please contact our office via email at smsupport@searshc. com and a dedicated case manager will contact you directly...

the contract to have Sears Home Improvement replace our shower doors. The sales rep who came to our home did a great selling job and he even had a photo of himself with Ty Pennington of Extreme Home Makeovers so I figured no need to research. He stated the job would take maybe a day and hopefully will be done prior to Christmas and that under no circumstances do Sears hire subcontractors...

recent experience with Sears Home Improvement. I sincerely apologize for the multiple mistakes that were made which caused the long delay in the completion of this job. I want to also apologize for the lack of communication and I'm sorry to hear that you are not satisfied with the compensation that was offered...

Reserved service for Sears between 1-5 p. m. Tech calls at 4:20 to say he would be an hour. He shows up and, based solely on what I tell him, says 'it looks like it is the control board' for the oven. He didn't remove any panels and used only the same information I had given to Sears Online when I requested the service...

learn that you recent Sears repair appointment was such an unpleasant and disappointing experience. My name is Scott and I'm with the Sears Executive Social Media Support Team. We came across your post here and wanted to make contact with you. No matter the platform, Sears' goal is always to exceed our customer's expectations...

I'm a member of the Sears Cares Social Media Support Team. We found your post here and wanted to reach out to you. Please accept our apologies for the delay and aggravation you've experienced with one of our auto centers. We do value our customer's time and know how important our vehicles are...

We called Sears repair and when he came out he said, "Yes, this a problem with this ice maker but until more people complain about it, we don't have a recall. We've lived with this for 3 years now only to NOW be dealing with a new problem. Hopefully, before our house burns down when we are away on vacation, they will come up with a solution!...

The Centralia Sears store was NOT helpful. I will never buy Kenmore again...

not right take to any Sears store for credit. Waterford, CT store refused to take item: fireplace door/screen back. I want a full credit of $399. 27 plus the cost of returning item back to bj's for $37. 20. Sears bought the item from BJs who in turn bought it from Shopzeus. I have written and spoke to Sears headquarters in Hoffman Estates, IL and they will not do anything but issue me a credit of only $308...

clearly states that ONLY Sears items will be accepted at Sears stores for return. 3rd party orders, like yours, get returned by shipping to the online retailer. READ the policy again...

question, I have had to pay sears to come out and repair 4 times. And once again, it is not working properly. There is always a problem with sealers or the main switchboard or the hand/latch system. You name it! So the last time I had a problem with the dishwasher, approximately 1 1/2 yrs ago, I was urged by the Sears phone representative to purchase the lifetime protection warranty for an additional cost...

Sears support should back up their products ( or don't sell such poorly manufactured ones)" They do through warranties. "C. Not send sales reps to rip off their customers. " Whatever you think you were told is superseded by what you actually signed...

and I am part of the Sears Social Media Escalations team. After reading your post, I have to say I am very concerned, and would like to offer my team's help in making this right. We sincerely apologize for the disappointment surrounding your online purchase. Third party vendors can best be viewed as separate retailers that lease selling space on Sears...

I'm part of the Sears Cares Social Media Support Team. We came across your post here and wanted to establish contact with you. We understand how difficult it is to be without the appliances we have come to depend on. Sears does not manufacture the appliances we sell. Most appliances have a limited 1 year manufacturer's warranty, while others have warranties that can last for two or more years for parts...

Sears Home Improvement installed siding on my home. The work occurred during a time when i had emergency surgery and was unable to inspect the project completely. Prior to contracting for the project, when I met with the salesman he specifically agreed to see that front columns maintain the shape and form of the wood...

and I represent the Sears Cares Social Media Support Team. We're truly sorry for the aggravation and disappointment surrounding your recent home siding installation. No matter the platform or service performed, Sears' devotion to our customers and passion for exceptional customer service experiences should not be compromised...

scammed by a series of Sears hustlers. Last August the salesman Ed came to my house to give me an estimate on roofing. For several reasons, I decided on Sears that very day, not least of all because of its reputation. The contract had many details and promotions, including the fact that I would get one-year interest free financing if I financed through Sears...

I'm part of the Sears Cares Social Media Support Team. We found your post here and wanted to reach out to you. We understand that home improvement work is very important, as are those that represent Sears to complete these projects. We'd like to look into this in more depth and speak with you...