Booking ID: 259758893
It was terrible and a disaster to me while I along with my 6 students went to Hotel Nest Kolkata on 17th March. We've flied to Kolkata after getting successful booking by Agoda. But the hotel receptionist refused to allow us in the hotel. He told me that they informed Agoda not to take booking.
Whatever, now I need to get my money back. Hope to hear from you soon.

Kind Regards

On the 17th February we arrived in Khao Lak, Thailand, we had previously searched hotels in that area on your site. We had found what looked to be perfect however didn't book as we weren't sure we were going to stay in that area however we had gone through the steps of checking reviews and checking availability via your site.
We arrive in the town, walk about a mile with one of us having a sprained ankle, only to find the hotel recommended by your site to be an abandoned run down old hostel, with an algae laden pool and broken umbrellas. By this time it is pitch black, the mosquitos have come out to bite us and we are stuck. Luckily they left their WiFi on so stupidly we went back on YOUR site and booked a hotel. Your website took the money then and there. We walked back into the 'town' to get a taxi which ended up costing $30 as it's late now. 


We arrive and of course they are actually full and you have again mislead us. So now we have to book another hotel. Of course your site has taken our money already.


We take a $10 taxi to the next hotel which cost us $35 which is totally out of our price range but we have no other option!!


We have everything on video. The entire thing including the hotel owner saying he is full, however he may have already taken the money.


What your company has done is provided us with an awful service which left us in a dangerous situation. This is not only careless it is also highly unethical. We are are beyond disappointed and expect to be not only refunded for the hotel we booked for $22 and clearly did not stay at, but also the $30 taxi ride as we were mislead with the information provided on your website. Then another $10 taxi ride and the hotel we ended up staying in that was way above our budget but all we could find for $35 

In total we need to be refunded $97

Like I said we have everything on video, we are traveling on a budget and cannot afford to let your company do this to us so I'd like to inform you we won't be stopping until we get our money back.

On 19th Jan 2018, I was travelling to Hong Kong with my parent for 2 nights. As I knew the room in Hong Kong is small so I booked 2 family rooms for 3 adults. When I checked in, the receptionist kept repeating "family room" with their own language (maybe Hindi) which I do not understand. After a few minutes, the guy who standing besides the receptionist asked me how many people is with me, I answered there are 3 of us. After 10 minutes, they passed me 2 keys tab and told me the rooms are located at 6th floor (the reception at 16th). At that time, I felt very strange on their behaviours because I saw people who checked in before me were lead by their staffs but I was not. However, since this is not my first time to live here (yes, this was my second time lived in Chung King Mansion) so I was able to find my way to go down. When I opened the door, this is double room not family room. And, I went to check another room, it also is a double room. So I was given 2 double rooms instead of family rooms without any informing!!

So, I went back to the reception (I climbed 10 floor of staircase as the lift is not stopping every level) and argued. The guy was approaching and asking:"there are 3 of you right" "yes" " then the double rooms are correct" "but I paid for family rooms not double rooms" Then, the guy went back to counter and talked with another women in their own language. After a while, the guy came back and said that was their mistake as they only reserved 1 family and 1 double room (they totally did not mention it when I checked it) he asked 3 of us to squeeze into 1 family and he will refund half of price. He showed me that Agoda will give them HKD1960 from my booking, so that he can refund me HKD 980 (but I paid Agoda S$390.25 with the exchange rate that I got from money changer is 5.8, so I should get HKD1132 from them). He also showed me how "big" of family room, it's just 2 king size single beds!! I said this is impossible to us to stay, so I want at least 1 family room and 1 double room and the hotel should refund half of the price to me. He said not possible because Agoda is holding their money for one month so they cannot refund (he changed his mind after talked with the women (not receptionist), maybe that women is main person in-charge but English not good) and he asked me cancel this booking and went to find another hotel as the hotel was fully booked and he really cannot give me two family rooms. He said their hotel rules are not refundable but he will tell Agoda to refund me (I'm pretty sure that he will tell Agoda I did not show up because there was no evidence to show Agoda I was there if I really walked away that time). I rejected his suggestion as I suffered an exchange loss even I got refund. So I asked he could give me 1 family and 1 double for first night. He promised he will give me another 1 family room on my second day.

So, I went back to reception to checked out the double room to get their promised family room. I was in reception at around 9am and the guy talked with me was not there, only the women and another guy. I said I want to check out the double room and get the family room, the women asked me sit down and wait a while. After 10 minutes (there is no other customer at reception and they were sitting there doing nothing), I was a bit angry so I went to the counter, they asked me to wait for the guy as he is the one who deal with me. After I asked how long I have to wait, they said he will come at 10am (yes, they was expecting me sitting at their reception for 1 hour and do nothing). I was so angry and told them why I have to keep waiting? Why their mistake becomes my problem? They just kept saying ask me to wait for the guy, he will come at 1030am (yes, they changed the timing again). So I asked:" what time the guy will come? Just now you said 10am now you said 1030am, what's the real timing" "it's around 1030am" answered by another guy who were sitting with the women. "So its confirmed 1030am" "yes" "ok, then I will come at 1030" so, the women was sitting there without saying anything but showed me her black face.

So, I went back to reception at 11am (just in case the guy still not showing up at 1030am) and I gave the guy the key for double room. Within 5 minutes, he gave me another key and told me it's located at 6th floor and nothing more. Then, I went and checked it's another double room! I really fed up to climb another 10 floor and argue, and I believed they will tell me same story as Agoda is holding their money so that they cannot do anything. Also, I already wasted my whole morning for nothing, it's really no point for me going back to see their black faces with no respond! They absolutely no intension to give me another family room since I tried on my first day.

So, I decided to make a complaint to Agoda and asked for a refund since hotel claimed Agoda is holding their money. I emailed my situation in details to Agoda, they replied that they will investigate my case and give me an update. So after few days, they said they checked with hotel and there was nothing wrong from hotel side as the price of double room is higher than family room. Out of goodwill, Agoda willing to give me U$35 gift card to me. I very disappointed and replied that the gift card is useless to me as I have no travel plan for future. Then, I received an email from Agoda asked me to fill in satisfactory form. Then I just noticed that my case was closed by Agoda without any efforts from them!!

So, I called to customer center and told them I'm not satisfy with their answer, I asked them to investigate again. Then I just realised that Agoda misunderstood that the hotel gave me 1 family and 2 double rooms in one night, so they felt like hotel gave enough compensation to me! From the statement, I knew that hotel gave wrong information and Agoda just blindly follow! After Agoda confirmed that the hotel only provided 1 family and 1 double room, they said they can give S$89.20 in cash. I paid nearly S$400 but they not even to compensate 1/4 of the full amount. Thus, I very angry and asked them to give me proof of posting, and they yet to give me but replied that customer satisfaction will reply me shortly! I think they will close my case AGAIN! Since Agoda so irresponsible, I will advise all Travellers not to book any hotel from them anymore because they will just satisfy hotel side not customer!

Warning about Agoda you will make a booking and weeks later after you have booked your flights they will cancel your booking and blame the hotel for this action do not trust.

The worst experience I have in Agoda, I have booked a hotel because it notes breakfast included. However, while I arrived the hotel, they said they never offer breakfast included services. That means Agoda put the wrong information about the hotel. I feel so disappointed and it makes to pay the extra money for breakfast which I have not estimated. It is better to check the hotel directly rather to use Agoda. Don’t use Agoda!!!!

I m very upset wjth agoda .com hotel reservation. I booked hotel in goa through agoda but cancilled the booking and got confirmation for the cancillation.But suddenly in midnight by 1 a.m got mail from the bank for transaction done by agoda on 12th oct 2017 for 41920.28inr hotel booking in Hungry Budapest.which I have not done only. My bank sent me transaction details to prove agoda. I m sending every day mail to them but they are not responding only. Toll free no. There is no one with whom we can speak. Pls help me some one with solution. Agoda is the worst site never leave ur card details with them. Big cheaters.

I made a booking on line through Agoda.com for 3 nights accommodation at Hotel Nova de Goa, Alto Porvorimfrom Sun 7 Jan 2018 to Wed 10 Jan 2018. I received an email advising that the booking was confirmed. I sent a courtesy email to the Hotel advising that my flight arrived in Goa at 6.00pm, so I would be checking in at about 7.00pm on Sun 7th. Imagine my surprise when I reached the hotel to be advised that they did not have a booking for me. The man at reception could not speak English, so with great difficulty I was able to make myself understood and I showed the reception clerk my email. He called the manager, who was not at the hotel at the time. The Manager spoke to me he said he would try and accommodate me. The room they gave me was not really prepared for a guest. There were no towels. The toilet was badly stained and looked dirty. All the furniture was splattered with paint and looked rather unsightly. My cousin who lives in Alto Porvorim rang the hotel several times to speak with me on Sunday night and Monday morning and was still told there was no booking for me. This created unnecessary anxiety for my family in Australia, as they did not know what had happened to me or my whereabouts.
I decided not to stay at the hotel, given the poor conditions. The manager got very angry and insisted that I had to pay for 2 nights, in spite of being there for less than 24 hours. For the 3 days I was in Goa, I kept receiving text messages for several other people saying that their booking was cancelled because of "no show". I even received a call from another company OYO.com about cancelling my booking, but they called me by another name. It seems like my contact number was put on several bookings incorrectly. There was a total lack of customer service and a lot of confusion and ultimately a very bad experience for me. I am never going to book with Agoda again or even think of staying at Hotel Nova de Goa. Loretta Mae Ross

I own and operate two establishments.
Last week we had a guest book through Agoda.
The booking was confirmed by all parties and the guest was billed (and paid) the full amount.
The guest was due at 1pm, but we had no way of contacting the guest as no details were forwarded to ourselves.
When the guest had not arrived by 8pm, I sent an email to Agoda stating that the guest was a no-show, the guest then did arrive at 9pm. I then immediately sent a second email to Agoda to inform them that the guest had arrived and that the booking should be reinstated.
After three nights, the guest departed amicably, I have emailed Agoda numerous times to inform them that the guest completed his stay and that we wanted to claim our payment from the company.
Yesterday, I received an appalling, rude and very condescending email informing me that the booking had been cancelled and that Agoda will NOT be paying me for the guest's accommodation, and neither will the guest be issued a refund on his "canceled" reservation.
This is theft in any language.
We will not be dealing with Agoda again and advise other parties to think twice before doing so.

I want to complain that agoda have suggested a worst accommodation for high rate. I will never recommend this place to anyone as the staff respond in very irresponsible way.They fail to show their customer care...

I booked a hotel a couple of months ago and was quoted $772 AUD (based on a charge in VND of 14,087,253). The exchange rate worked out at 18247.

This week I was charged the full amount but it was $860 - an 11% increase. The rate works out at 16380 which is just ridiculous.

It seems they can use their "exchange rate may vary" clause to charge whatever they want, with no notice of the significant change and no detail of what rate they have used.

Surely this is not even legal. I won't be using them again.

I have had serious problems with Agoda. I would have never used them but they subcontract through Priceline I guess .
Agoda is Rude, obtuse and incompetent .
I stayed in two hotels in South Africa/oct 2017 booker through Priceline / Agoda . They were booked at different times and on different days on the same day I stayed at these hotels. Aprox oct 14th and 17th. . I had been back in the US for two weeks when I started getting reminders from Priceline for bookings of these two hotels nov 5th and nov 6th. I called about a dozen times . Finally one of them cancelled but not the booking fir nov 6th. It’s so completly random and ridiculous . There is no possible explanation for me double booking these random hotels in November .
Agoda was worse than horrible . Grossly incompetent . Rude and just completely obtuse .
Finally had to call the hotel who were equally as ridiculous .

[email protected]

I strongly recommend checking all bookings that go through companies to make sure they don’t go use Agoda .
Unless you want to deal with the hell of random booking for months after you come home .
This has been the most ridiculous thing I’ve ever been part of as far as travel and bookings . And I’ve used Priceline 100s of Times all over the world .

I have had serious problems with Agoda. I would have never used them but they subcontract through Priceline I guess .
Agoda is Rude, obtuse and incompetent .
I stayed in two hotels in South Africa/oct 2017 booker through Priceline / Agoda . They were booked at different times and on different days on the same day I stayed at these hotels. Aprox oct 14th and 17th. . I had been back in the US for two weeks when I started getting reminders from Priceline for bookings of these two hotels nov 5th and nov 6th. I called about a dozen times . Finally one of them cancelled but not the booking fir nov 6th. It’s so completly random and ridiculous . There is no possible explanation for me double booking these random hotels in November .
Agoda was worse than horrible . Grossly incompetent . Rude and just completely obtuse .
Finally had to call the hotel who were equally as ridiculous .

[email protected]

I strongly recommend checking all bookings that go through companies to make sure they don’t go use Agoda .
Unless you want to deal with the hell of random booking for months after you come home .
This has been the most ridiculous thing I’ve ever been part of as far as travel and bookings . And I’ve used Priceline 100e of Times all over the world .

WE HAVE BOOKED A HOTEL THROUGH AGODA , CHECK IN ON 28.11.2017 AND CHECK OUT ON 29.11.2017

WE HAVE BOOKED THE SAME IN AUGUST 2017., WE HAVE CONTACTED HOTEL AND HOTEL CLAIMING THAT THERE IS NO SUCH BOOKING., WE ARE CALLING AGODA FROM LAST 3 DAYS AND THEY ARE CLAIMING THAT THEY ARE TALKING TO HOTEL AND HOTEL MISSED THE VOUCHER., WE HAVE CALLED HOTEL AND HOTEL TELLING CLEARLY THAT THEY HAVENT RECEIVED ANY VOUCHER FROM AGODA.

BASED ON BOOKING WE HAVE FIXED OUT TRIP AND NOW WE ARE FACING SUCH TROUBLE.

THIS IS SPOILING IMAGE OF AGODA., IN SUCH WAY WE WILL NOT BOOK ANY HOTEL THROUGH AGODA IN FUTURE AND ALSO SUGGEST PEOPLE NOT TO BOOK THROUGH AGODA

MY BOOKING REFERENCE NUMBER WITH AGODA IS : 223412701

FRAUD - Took Full Advance Payment & No Room Available
Booking ID : 23166613
Property Booked : Marble Waters Hotel and Suites, Kernan
Property Contact : 1-904-337-1700
Mode Of Payment :By Credit Card
Number of Rooms : 1
Booking for : Oct 8-9, 2017

On arrival at Hotel, was told that there were no rooms available. When calling the customer service line, was told the last 4 numbers of the credit card used to pay for the room in full was not valid. This is impossible as I have a receipt showing the full payment made using this same credit card.

I have left 4 messages to resolve this issue. Please process this refund for the full amount charged to my Visa card. This is a fraudulent transaction. I will be reporting this transaction to Chase Bank Credit Card Fraud Division to retract payment, and will report Agoda as a fraudulent business to every agency and review site possible.

Booking ID: 228064845 & 228062629

My name is Devid and i have used your app for booking rooms for a few years. All have been going smoothly till this few days.

We are planning to go to Hokkaido Japan this coming December-January (24 people altogether). As you can see from your app, i have booked quite a few rooms from 26th to 31st December and is planning to book some more rooms from 1st to 5th January.

I am writing this email to lodge a complaint regarding the booking id as stated above. I have booked and paid for the two rooms but the vendor (Tang Jun) have sent us a message via your Agoda in app messaging service that says they cannot accept our order as the room (C6030) is full. The other room (C5022) is also hosted by the same vendor, so we are worried that the same problem would crop up as the C6030 room. As of the time of writing, if i were to input the search parameter 30th Dec to 1st January Shimukappu, the room C6030 would still pop up as being available.

For your information, we have had 5 rooms booked in the mountain ski resort area for the other family members. Most of the rooms in the area are full and if we cannot resolve this situation soon, i am afraid our family members would be separated in a foreign land and in the not so accessible mountainous area.

I have called your customer service 4 times in a span of ten days and each time, they would be saying that they know of this problem and are looking into it and looking for alternatives.

Please resolve the matter in a week from now (that is supposed to be your business procedure as i have heard from your customer service team) so that my family can make preparations for our lodging for the upcoming holiday.

Agoda is one of the worst website I've ever used !!
I booked a hotel from Toronto to Bangkok "Eastin Grand Hotel " and never received a confirmation email
I called my bank and they said the payment never went through and since I didn't have my booking ID Agodo's Customer Service would not talk to me. So I went ahead and booked with Expedia now I'm double booked and Agoda wont even provide a gift certificate for this error.
I will never book with this site again !!

I was very upset when i check my credit card billing, there was transaction for hotel booking somewhere in Budapest Hungary by Agoda using my credit card, the Agoda hotline service or call center cannot do anything about it, even you send email or call you will still as the reservation number which was not exist and never did.
Funny things is this hotel name was none and only mentioned city name and country, therefore i have decided to close my credit card and the bank issue the new one for security purpose.
so guys please DON'T SAVE or ADD any of your credit card information in your travelling aps (hotel, travel, uber, grab etc).

the Agoda website advertise "pay at the hotel", we choose the higher rate for pay at hotel. then found out we've charged 4 months before we arrived the hotel. When I question who authorise the charge on my credit card, they reply there was an error, but nothing they can do about it... Can you trust to leave your credit card details with such a website?!?! This put a very stressful financial situation on us before we are heading to the holiday :(

We are The Ganams Hotel jaffna Srilanka.


We have lost our ycs agoda username and password.


Please help us to find out our username and password.

My booking was 5 months advance dated January 6, 2017 for my 3 days & 2 nights schedule June 6 to 8 Hotel Accommodation. But the problem was hotel has no record of my booking from Agoda. Even if I showed them my bank statement indicating that it was fully charged to my credit card. I immediately call to Agoda for help and waiting for them more than 2 but to no avail, no one answer my calls. I am very disappointed, my daughter feels hungry and tired from our long travel. I am expecting a refund.

Checked AGODA for potential bookings for a one week stay on the island of BOHOL, Philippines, for 2 rooms for 4 adults and 4 children (ages 16, 10, 10 & 10) for a total of 8 people. Clearly in the search bar at the top and showed 2 rooms, 4 adults and 4 children.

Booked the hotel stay and got the "voucher" for the reservations. To my surprise, it said 2 rooms and 4 adults -- no children. Contacted AGODA customer service and they were LESS THAN HELPFUL--told me I needed to "clean out my cookies" for their web-page to work correctly. They had no concern about the misinformation in the booking, and seemed less than enthusiastic about helping me correct it.

I contacted the hotel directly and they appear to be more than willing to work with me at a reasonable rate.

My problem with AGODA is that it will NOT take into consideration the "children" when you look for prices at the time of the actual booking, and TO MY SURPRISE, their policy (they blamed it on the hotel and said that the individual hotels make the rules up themselves and tell them what to put on the website) -- their definition of a child is "7 and below in age".

I was told that my booking should have been for 8 adults instead of 4 adults when, again, the kids are 16, 10, 10 & 10 years old. Where in the world in hotels are any "adults" considered at 8 years old and above? In the USA, a child is a child with ages 17 and under.

Under the "details" on the booking page they had the definitions of the children (ages 2 and under free, ages 3-7 stay free using existing bedding in gray, and then there was a thing you had to click on to get the good info which said ages 8 and above is considered an adult--well, they could have done one more line so you can see that all together with the other two categories, but they didn't and the only reason I can speculate as to why they didn't is to get people like me--confuse them and shaft them). SHAME ON YOU AGODA! NOTHING about it at check out--just let it go.

AGODA did NOTHING other than be combative with me on the phone (yes, I probably escalated the situation, but they could have very easily fixed this, but they chose not to).

Bottom line, I will NEVER book with AGODA again--YOU LOST A CUSTOMER IN ME!

I hope others will take heed and use other sites, too, as you will get the shaft from AGODA!

I travel a lot, but recently used agoda for the first time. I had major problems at the actual hotel, the owner's check in time did not match what was on my agoda documentation and when I said that he shouted and swore at me, called me names which I won't repeat here, then threw a pen at me before his son came rushing in to apologise. The man continued to shout and swear at me while his son tried to calm the situation down, the man continued to throw small items from time to time while other staff members eventually calmed him down. By this stage I was wishing I had waited until my husband finished work to check in together, as I felt very intimidated on my own. I had things thrown at me, but if the man's son hadn't arrived at the moment he did, I think I was in danger of physical attack. There was no way to complain there without further escalating the situation. When I read the tripadvisor reviews afterwards, it became clear this was not an isolated incident.
So, I got in contact with agoda, and to start with, their response seemed fantastic. They immediately apologised and offered a refund, but stated it could take a while to come through. I sent them an email saying thank you and how impressed I was with their customer service. They responded that they'd also contacted the hotel and removed them from their website. I hadn't asked them to do that, so was quite impressed.
Having been impressed, a few days later when booking a trip in the same city I went to their page. The first hotel to appear on the search was the one they'd told me- unprompted- that they no longer work with. The refund also still hadn't arrived. I emailed them to say I didn't care who they worked with, but ask why they'd lied to me about not working with the hotel anymore. They responded they hadn't lied, and that they were not available to be booked on the site. This went back and forth three times, them just lying each time. Still no refund either. I sent them links to the booking page. They sent back an email saying "kindly be informed this matter has been dealt with. You may book at any of the other hotels.". So completely avoiding confronting the fact they'd lied, continually, for no reason. Anyway, still no refund. Stay away from this mob.

I booked 4 nights for a hotel in Dubai and was told I would be charged 2191.95 AED in sterling at the rate of the day - they advised that this would be around £477.

I was actually charged £500.25 so I checked the spot rate on the day and I should have been charged - £475.25 However when i checked with my card provider I was told that Agoda had requested the sterling amount and no conversation rate had been given.

When I challenged Agoda they simply said 'Kindly be informed that it is stated in the voucher that you will be charged according to the exchange rate on the charge date. You card was successfully authorised on the 24th of March'17 and charged on the 27th of March'17.'

On the 27 March the spot rate was 4.6122 to the £ so it should have been £475.25.

I have been ripped off the tune of £25. Please do not use this unethical company - be warned!

Used them many times but 'tis will be my last.
Booked hotel and came back with pay at the hotel on arrival,I complained this has never happened before I wish to pay now.
In short cannot be done quote incorrect as hotel will want $50 more than what their agreed price,still don't know have not got there yet and the bludgers can charge anything as they have credit card details.
LAST TIME I SILL NEVER USE AGAIN

Booked 3 nights at Sheraton Denarau Fiji on Agoda. I had stayed at Starwood's other site, Westin next door & took the opportunity with the exceptional offer to try the Sheraton. As a Starwood Privilege member & SPG member I am aware these 2 hotels are under the Starwood banner & drinks & meals from either site can be billed to your account to pay on check-out. I contacted Sheraton at Denarau Fiji as reviews seemed to suggest this site was more suitable for families & found this was indeed their niche. As I am travelling on my own I requested Agoda advise me if I could transfer my payment to the Westin which appears more suitable for solo travellers. Agoda advised "cancellation is out of the question as well due to YOUR cancellation policy which won't allow a free cancellation policy". I didn't ask or expect a free cancellation, I asked for a transfer. "YOUR Policy"? I agreed to Agoda's policy. Agoda's response was abrupt, curt & definitely not designed to encourage me to rebook any further bookings with Agoda. As a frequent Business & First Class traveler, this level of communication was below par on a Customer Service scale. Not because I requested a transfer, because of their abrupt dismissive rude response. I have no wish to book with Agoda in the future. I suggest there are better customer service focussed sites with equally great deals.