I made a hotel booking through agoda.com, and changed from 2 rooms to 1 room, and got a confirmation from agoda.com and an attached file that it is one room.

This was confirmed when i reached the hotel which the hotel showed me the information they received is 1 room.

The charges to my credit card was 2 rooms.
when brought up to agoda, the first reply was:
"The charges were correct as per my request"

The second reply was putting the blame on the hotel that the hotel has arranged for 2 rooms.

The third reply was they were going to check with the hotel to confirm.

And there isn't any reply from them after that.

Obviously dishonest.

We booked accommodation with Agoda.com in the UK and our credit card was charged. The next day, we received an email from the accommodation requesting that we complete an attached form which required credit card information and copies of passports and information on arrival time. How unusual is that? An hotel directly asking a guest for this information without going through Agoda.com. We called Agoda and they told us not to provide the information. They asked that the requesting email be forwarded and that they would look into it. We told them that we no longer wanted to stay at this property because the had not been honest about the additional required information plus they have NO reception on site for guest arrival. After 4 days, no word from Agoda. I called them in the UK from Canada 3 times at my expense but they did not help. They kept me on hold for almost 20 minutes on the last call and never returned. Email arrived later asking we wait a further 48 hours. We had already requested a refund because this hotel had deceived its guests by withholding important important during the booking process (especially about no guest reception), still no response! It seems that Agoda.com is just stalling for time and has no intention of resolving the issue. This is unprofessional and deceptive business practice. $500 dollars CDN later, we are still in limbo and have no confidence in this Agoda.com. BEWARE...if you have a complaint, they will stall you until time runs out and you will not be treated fairly. In fact, they excel at passing the buck and ignoring you. Don't use Agoda; just move on to a professional booking site and avoid the ripoffs. I read that they are affiliated with Priceline. If this is true, then I have serious doubts about Priceline. NEVER USE AN OFFSHORE BOOKING SITES DUE TO FEW OR NO LEGAL RECOURSE FOR SHADY TRANSACTIONS! USE EUROPEAN OR NORTH AMERICAN SITES ONLY.

On 17 Jan 2011, I booked via Agoda website a superior room at Orchard Parade Hotel - Singapore for 1 night. But a minute after booking, I found out that the room's price you advertised varied greatly from what's charged on my credit card. The display says SGD$177, but it's charged as SGD$214.33(USD$161.59)There was no explanation of why the charge differs so greatly, no clear breakdown of why that is.

I immediately cancelled my booking and sent email to Agoda stated my reason of cancellation in the original complaint on Jan 17, 2011.
A few minutes later, I received a cancellation notice stating that my booking has been cancelled by their system and the payment for this booking, less all applicable cancellation fees will be refunded to my credit card within 10 working days.
On Jan 18 2011, I received an email from a person at the Contact Centre Spesialist - Agoda Customer Response saying that they already received my email and noted the cancellation made via self - service link but he didn't clarify about the price mismatch.

Based on these two emails, I considered my booking was successfully cancelled and would receive the refunded payment within 10 days.

On 7 March 2011, I checked with my bank and according to them they still haven't received the refund from Agoda. I emailed Agoda Customer Response asking them about the payment refund. They told me that there will be no refund for this booking as per hotel policy, the booking is non-refundable and can't be amended or modified.

If this is not refundable, the website shouldn't allow me to cancel. Why on their cancellation notice they mentioned about payment will be refunded within 10 days and said nothing about this non-refundable. And, why the contact centre specialist who replied to my cancellation email, also did not let me know about this. If they indicated this on the cancellation notice, I would continue my booking I initially made with Agoda since it was a non-refundable.

I was expecting myself to deal with a honest business here. Unfortunately, I can hardly think of such about Agoda at this point - first charging me beyond what's advertised. Second, refusal to refund my money by stating illogical argument.

hi i'm vicky flores. my member id is 1434470. i have a problem with my booking id 15455655 with royal plaza hotel bec i booked only a room with an extra bed and we are 5 all in all. i booked only a room bec my 2 sons are not sure whether they will stay with us or not bec i have a friend and her family also coming to hongkong. they have invited my 2 sons to stay in their hotel. however royal plaza hotel will not allow us to stay in one room. i didnt want to book another room bec of the uncertainty whether my 2 sons are staying with us. but if royal plaza hotel will require us to get another room, do you think its possible just to book us to a bigger room so we can all be together in a room should my sons decide to stay with us. i am also trying to minimize my hotel expenses. pls advise and see what agoda can do. i am also willing to transfer to another hotel if royal plaza will give a full refund of my payment. furthermore i was advised that royal plaza is undergoing renovation and it will cause noise disturbances from 8am to 6pm which will be very inconvenient for my family. thank you for the kind assistance.