Check in with kristen s was horrible. I have never met anyone so abrasive. Insisted our bag was over weight. All check in clerks weighed all bags in family together, she weighed one by one, inconsistent with everone else. Made us rearrange contents of our bags in front of everyone, so unprofessional! Literaaly airing our dirty laundry. She made an uncomfortsabe scene . Where do they find these people? Is there no training on customer service? Will never fly alkegiant again. Dont care how good the fares is....they make up the cost savings with anything thry can find

Flight 691 from San Juan PR to Sanford Florida traveling with my two kids and two pets. Plane ready to depart was kicked off the plane because my pet carrier smelled. Supposedly 5 people complained. Before going on the plane my cat did poop. The TSA saw it didn't say anything only to kill my cat. Which I was shocked as a bad joke! Had a private screening that I have requested. One of the allegiant air worker came in the private screening to observe and helped me to put my cats in the carrier. Also didn't say anything. So I went to the bathroom to clean the carrier. Waited to aboard was one of the first to enter the aircraft. Went in was greeted from a flight attendant welcome back he said. And ask what seat in. Also couldve warn me said nothing. Almost at departure two ladies approached me. One of the ladies was in my private screening. Said that the were going to remove me and come Monday for another flight. It was Friday. Gave me two options leave my cats or come Monday for another flight. I was willing to leave my cats somebody was going to pick them up. Then after they said no that I needed to reschedule. Lying to get me off the plane. I was confused then. I didn't trust. I tried to exercise my rights. I wanted an explanation. My kids were crying. Our neighbors on the plane asked what happen. If the odor was so bad why they didn't smell. I didn't smell it. I cleaned it. Yes they left us out in the cold supposedly for safety reasons. No mercy. They wanted to put a civil case against me cause I hold up the plane. Had people laughing with the flight attendants in the plane like it was funny. I fought to the end. I have rights like everybody else in that plane. They tried to make me feel guilty they know they wrong. Everything is safety reasons. What if the cat poop in mid air. What they going to do? Read your contract of carrier learn your rights which is limited when purchasing a ticket. A humiliating experience but I made them give me a logical explanation nobody is rushing me. One of the attendants wanted to hit me for exercising my rights telling me to not talk to him like that. I raised my voice but never cursed. I told them how you feel if you get kicked out with your kids and pets? Put yourself in my shoes. If I hadn't a place to go I would be stranded. Sorry but to me is just not right.Thanks for reading!

I have never booked a flight through this airline. Information is poor and hard to find. After booking a flight for 2 late at night I realized about 20 hours after booking that it would not work for many reasons/including funeral etc I started looking for customer service number to call and could only find an email. (SENT AN EMAIL at 21 hours) I really wanted to reach a rep to discuss/change flights assure that it got canceled. I ended up spending several hours looking and finally found one(Found searching online). Called as soon as I found the number now a few hours over the 24 hours.I waited on hold for over 2 hours only to be told that its now over 24 hours.... REALLY I couldn't reach them because I couldn't find a phone number
CONTACT SCREEN DOES NOT SHOW A CUSTOMER SERVICE NUMBER: ONLY SHOWED THIS:
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Called 3 times- last call told Cancelation was 300 I would get a voucher for almost the same and they would cancel the rental car so I would get refund Since it hadn't billed yet. ( Called today 10/16 to check on refund.. Now told I don't get any only the voucher) WHAT BAD INFO.. Should have disputed with the card.

Never used this airline. I booked a flight for 2 people late at night and realized about 20 hours after booking that the dates would not work. Searched for contact information to call since I was aware I needed to cancel within 24 hours. Since I booked late at night and about 20 hours after made it after business hours for customer service the only contact information I could find was to email. I called and remained on hold for almost 2 hours only to be told that it has a contact number at the bottom after clicking on several other links. (The page looked the same so I couldn't see the 800# in fine writing at the bottom. I called back and was told they could only refund the auto rental and I would be charged a $300 cancelation fee but I would get a voucher for $300. ( Sounded better than the other option) come to find out after waiting for refund ... now being told I get no money back just a $300 voucher...

CUSTOMER SERVICE NUMBER SHOULD BE EASY TO FIND... I have called 4 times over 1:30 hold every time... More help answering phones.

I canceled my reservation within 40 minutes of purchasing due to me realizing I made an error with my flight location. I received an email that all but $99 dollars would be refunded. I don't understand why I am not receiving my full refund when I clearly canceled within the 24 hour requirement to receive my full refund. I have called the phone number associated with the company 702-505-8888 over and over, 4 times I actually didn't get a busy signal. HOWEVER, after waiting on hold for 45 minutes to a hour - my call was disconnected EVERYTIME! I have yet to actually speak to someone. I have sent two emails but it states that it may take up to 7 days to receive a response. It didn't take them 7 days to charge my account for the purchase... why 7 days to EVEN find out why I am not receiving my full refund; nonetheless even when I will receive the refund amount they said I will get.

I have flown several times w/ Allegiant and was very pleased in the past, I actually have recommended their airline to friends and family that fly frequently. After this horrible experience I will BE SURE to let everyone know verbally and through social media to never ever give this airline any business.

SO DISAPPOINTED :(

I traveled from Tri-Cities, TN to Orlando, FL and was delayed three times. It took me longer to fly than to drive. I have heard that I could receive all of my money back for this, I received a $50.00 gift certificate that was rewarded to everyone who flew that day. I think this is okay but totally ridiculous if you ask me. I think we should have received more than just a $50.00 gift certificate for Allegiant Air, who wants to fly with that company anymore after something like that? I think a full refund should be in process.

Allegiant Flight 456 Canceled 6/8/2017 Las Vegas to Sioux Fall SD....
My husband & I had flight reservations scheduled for 3 months with Allegiant Air, flying from Vegas to Sioux Falls SD for a family reunion. 1 hour before we were to board I and the others waiting received a Text message that the flight was cancelled. It took several minutes for an Allegiant employee to come to the counter to explain to us. His answer was "the flight was cancelled because of lack of aircraft being available"... Baloney!!! It was plain to see that they cancelled the flight because there were only about 25 passengers... Do they realize the frustration of messing with our lives as well as the other passengers? When we were claiming our baggage, we were observing other passengers complaining about canceled flights, well come to find out there were 2 other flights out of Vegas also cancelled many said they were calling the BBB... Yes we received full refunds within 24hr and Vouchers for $150.00. Allegiant you have lost a customer for ever!! We will never fly using your company again! This is how you run your business... I hope you go out of business!

RE: Allegiant Flight 456 – Las Vegas to Sioux Falls – June 2, 2017
Allegiant Flight 457 – Sioux Falls to Las Vegas – scheduled departure June 4, 2017

My son and I were flying back for a “quick” weekend in Brookings (approximately 1.25 hours from Sioux Falls). Flying Allegiant cost me money, lost work time, and extreme aggravation!

Flight 456 – Twenty minutes after we were scheduled to board, we were told it would be another twenty minutes. Thirty minutes later we were told the incoming plane left its destination 1.5 hours late so we were now scheduled to leave at 4:30. Approximately five minutes later I received a text the new departure time was 5:30 PM – two hours later then we were scheduled to depart! I left the gate to get something to drink and when I returned around 4:10 PM, there was a Sun Country plane at the gate. After we boarded the plane, we were informed Allegiant leased the plane and crew. Allegiant obviously was aware far in advance there was a problem with having no plane or crew available, and could have let everyone know way in advance of the delay. Instead, Allegiant chose to mislead (lie) to its customers. We did not leave until 6:00 PM and arrived in Sioux Falls at approximately 10:20 PM. This delayed flight caused me to miss a family function, something that can’t be replaced!

Flight 457 – The flight was to depart Sioux Falls at 9:07 PM. Again approximately 20 minutes after we were to have boarded, it is announced there is a maintenance issue and maintenance has been called. Forty-five minutes later, the maintenance crew shows up. This is a small regional airport and no other flights were departing, so what took so long? I am assuming they were not on site and had to be called at home to come in. We wait another 45 minutes to 1 hour and the gate person said he would contact the pilot for an update. He returns and says they are still working on “it”. Time goes by and at 10:30 PM, the gate person announces the flight is being cancelled due to “safety concerns” and will not be rescheduled. No further explanation was given as to what the “safety concern” was. He said to call Allegiant with any questions, and, to add insult to injury, Allegiant would be giving us a $150 voucher (Really?? That’s it??) to be used on our next flight. I ask him, over the roar of the upset customers, what am I supposed to do since I have nowhere to go or stay? His response was “Call Allegiant with any questions and everyone needs to vacate the airport because they are closing it down.” Do you know what a horrible feeling it is to be basically thrown out in the street late at night as you scramble to figure out what to do with you and your child? On top of it, no one from Allegiant was available to help you figure out how you are going to get home! I was on hold with Allegiant for 80 minutes and I finally gave up. I was forced to get a hotel room for the night. The Monday Allegiant flight was sold out so I booked one way tickets with Frontier.

On Monday, June 5, I heard from someone at the airport the flight was cancelled due to a food tray in the crew area not latching correctly. You cancel a flight over that? Get some duct tape!! On Monday morning I called Allegiant for over four hours and kept getting a busy signal. Finally I was able to reach someone at 10:17 AM. I received no apology for the chaos Allegiant caused me, nor was I offered any assistance. All I was told was I would need to submit my receipts to Allegiant Customer Service for reimbursement. My son and I returned home twenty-four hours later than scheduled.

Allegiant left their customers high and dry and offered zero assistance. A violation of trust is a very difficult thing to rebuild. Allegiant’s service has steadily decreased over the years and if they don’t take action soon, Allegiant may be joining the ranks of Pan Am, Blockbuster, Borders, Woolworth, Kmart, and on and on....

Why the sudden airfare increase to Asheville? Have been flying for years to Asheville being flexible according to price. Now there are no more flights less than $100+??? May be cheaper to drive.

My name is M. Baumgarten. This is without a doubt the worst airlines in service right now. I flew one time with your airline, and I will never fly with it again. You clearly do not care about customer satisfaction and/pr repeat customers. After a ridiculous amount of hours on hold, being hung up on, being dismissed, unreturned emails, and telling me that "management would get back to me in 48 hours" and no one has returned my call, I am fed up with this game. I have filed a complaint with the Better Business Bureau against Allegiant Airlines, and I expect that the voucher- that was issued to me in the wrong name- be completely refunded with a check in the mail.

Dec 28th 2016 Flight 611 out of Harrisburg to Sanford Cancelled 2 hours before departure. trying to get home after Christmas vacation. we drove an hour to the airport as I had a rental car to return as well. at the ticket counter we were told we have no options as allegiant does not have contracts with any other carriers. the ticket agent also told us, full refund for our return trip would be refunded immediately and we would each get $150 vouchers for our next flight on allegiant...(ha...as if) we ended up extending our car rental another day and changing drop off location to Sanford which means...yep you guessed it, we drove home the 17 hours that should have taken us 2.5 hours by plane. Today is Dec 31st, no refund as of yet, the vouchers did come via email. It will be a cold day in Hell before I willingly get on another Allegiant flight as the cancelations were due to safety inspections. I like flying out of small airports but now I will have to shop around.... thanks for nothing Allegiant.

Came more than 1.5 hours before my flight, with only my bookbag, no bags, to go see my mother on Christmas Day.

Had checked in online as well for my flight 24 hours before. Came into the airport and noticed no desk reps at the counter. Tried going through TSA but they don't accept any information but a barcode. Allegiant application for Android was not pulling up the barcode. Went to Delta, and another airline next to the Allegiant Desk, no one could call them or find out since they didn't know. Spoke to the airport help desk, where they paged Alligient through the intercom. No one at Allegiant baggage claim (which they share with Frontier). Called Allegiant airlines phone number, where I was on hold for more than 50 minutes, where they could not help me and asked for me to purchase another flight, even after explaining the whole situation. It was the most frustrating Christmas Day I've ever experienced, felt I was in Home Alone 2 but as a grown adult. Not only was I not reimbursed for my flight, but I had to purchase another ticket for more than $400 one way.

Recorded my whole ordeal as well. Spent more than 2.5 hours trying to get help with no avail.

I recently flew out of Sanford Florida aboard an Allegiant flight. When I got to the ticket counter I declared my firearm like I have done dozens of times in the past. This time I was met by a rude ill informed ticket agent that proceeded to tell me that I did not have my gun case in my suitcase correctly. She told me that I had to keep my gun on top of all my clothes, and wanted the key to the lock on the case. After much back and forth, I finally told her that I was not giving her the key, and I was not unlocking my case as I was responsible for my firearm and did not want it stolen. I demanded that the inspection agent come to the counter if she would not take my suitcase to him, and again after much back and forth, she got her manager that took the bag back for inspection. Needless to say I was correct and the agent returned with her tail between her legs. Moral of the story, if your traveling with your firearm, know the policy of the airline and TSA. Print out the documents and keep them with you, you never know when your going to need them, and never let anyone have the key to your gun.

As for TSA precheck at the Sanford Airport that is a joke. They never have the lines open and when I asked one of the agents about it I was told that I could just fly out of another airport.

Allegiant = Failed to get large gun case with 2 semi-automatic shotguns and frozen pheasants on-board plane Monday flight 457 Sioux falls to Las Vegas..... 4 emails sent describing luggage requiring any for of acknowledgment went unanswered, No contact of any form in 48 hrs. as stated on the email complaint from request. no returned phone calls... 4 attempts and messages asking to be contacted ASAP about perishable items in baggage.. after auto-message says "You will be contacted within 24hrs."
....................
Their Customer relations department either does this on purpose...[ breech of contract]...or is criminally inept.

I purchased Trip Flex. Policy states: "Modify your itinerary once, UP TO 1 HOUR PRIOR TO DEPARTURE for airline ticket purchases, and up to 72 hours prior to departure for air/hotel package purchases."

I was stuck in an accident and knew we would not make our flight. I tried to call more than an hour before departure, and was put on hold for over an hour. No one ever answered. By the time I arrived at the counter, they refused to honor Trip Flex because it was now five minutes past departure time and they said I needed to change the flight an hour before departure. I explained that I followed the rules to do that, but no one answers the phone. I was met with a brick wall. I had to pay $75 each to take another flight to our destination. So, I am our $150.00 AND the $54 I wasted by purchasing Trip Flex.

I wrote a complaint and they admitted that there is a problem with the phone holding time. However, they refuse to make an allowance. So it was their fault, but they won't accept the fact that I can't follow the rules because of their poor service.
What a scam!!!!!

I purchased Trip Flex. Policy states: "Modify your itinerary once, UP TO 1 HOUR PRIOR TO DEPARTURE for airline ticket purchases, and up to 72 hours prior to departure for air/hotel package purchases."
I was stuck in an accident and knew I would not make my flight. I tried to call more than an hour before departure, and was put on hold for over an hour. No one ever answered. by the time I arrived at the counter, they refused to honor Trip Flex because it was now five minutes past departure time. I explained that I followed the rules, but no one answers the phone. I was met with a brick wall. I had to pay $75 each to take another flight to our destination. So, I am our $150.00 AND the $54 I wasted by purchasing Trip Flex.

I wrote a complaint and they admitted that there is a problem with the phone holding time. However, they refuse to make an allowance. So it was their fault, but they won't accept the fact that I can't follow the rules because of their poor service.
What a scam!!!!!

Due to recent reports about Allegiants safety issues, I called Allegiants to find out how trip flex works (we purchased when we purchased our tickets). I have been on hold twice for over 40 minutes and still have not got to speak with a representative. Due to the recent safety issues, I don't want my son flying Allegiant. Hopefully, since we purchased trip flex, they will refund our money. However, after reading all these complaints it doesn't sound promising. Besides, I can't even get through to customer service. With so many dissatisfied customers, I am surprised that the Better Business Bureau doesn't take some sort of action.

We had a flight booked to go out of Pittsburgh to St. Pete's on June 4th. The Airline after checking our bags and getting to where we needed to board Cancelled our flight. We then booked a new flight through Delta and rental car so we could make our trip. Now flying into Tampa. Allegiant gave us a number to call customer service so I could get a refund of our flight,car and baggage. I have called now four times waited on hold over 40 min each time, just to be disconnected each time without speaking to a soul. I have emailed them with absolutely no response. I want my money back,this is is for 6 flights,a rental car booked through them and our baggage. I absolutely will NEVER use them again.

I booked a flight then had to cancel it. They only refunded 1/2 of the flight saying that the first half is outside of the 24 hours! Ludicrious and fraud! There is 2 months left until the flight. During that time they will fill the seat after having cancelled my tickets. They will be paid for not providing a service, then they charge for the same seats to some one else. Spend 3 hours with customer service to get no response... Horrible company

My bag weight was 33.5 I didn't see the weight when it got weighed so I asked them to weigh it again my husband and I both saw the weight Same day while on the flight my card was charged 50.00 for an over weigh bag I guess I should have documented the weight with a picture. They will not reimburse because they say there is no way to prove it

I have a couple of complaints. Allegiant Air has been notorious for being very late for all flights in and out of Rockford, Illinois. There is always some mechanical problem with their airplanes. I can understand weather delays but all these mechanical issues should be resolved before the airplane is ready to leave for its flight. We fly in and out of Rockford Illinois often because we have family in the Tampa area. If you are only going for the weekend leaving on a Friday and returning on Monday it is extremely annoying to say the least. My husband left on a flight last night that was suppose to arrive in Tampa around 10:00 p.m. Instead he did not get to Tampa until 1:30 a.m.

I had booked another flight in November, 2015 and right before I was to leave I broke my ankle and had to have surgery. I had 8 pins and a plate and a screw inserted into my ankle. I could not fly but because I did not buy the trip flex I was out of luck. I could not even change my ticket and pay the extra fee like the other airlines offer. This is a big rip off. If there is a medical emergency you are not aware of there should be an exception.

We are probably going to start going back to O'Hare unless this airline steps up and does some restructuring.

Allegiant Air is a rip-off. They don't allow emergency medical conditions unless you had previously purchased their TripFlex option. If it is an emergency medical condition, you would have to be clairvoyant to know if you needed to. This is another scam to escalate the "discounted" ticket to a higher price. My mother had purchased a ticket that ended up costing $170.28 with all of the fees added to the cost of a roughly $80 ticket. She received a doctor's order to not fly or leave the area due to a rare blood disease that is out of control and that is a life threatening condition. It doesn't matter to Allegiant what the excuse is, even if it is a legitimate one. There is no refund. Save you money and buy a ticket from a reputable carrier that does understand human compassion, especially for the ill. It appears that this is a very common complaint about Allegiant Air. We will never buy another ticket from Allegiant Air.

I had the displeasure of being "served" by an agent Norma Pena. She was simply not interested in working with people. Cold and mean and disrespectful. I don't know why Allegany would put her in contact with customers - maybe because Allegany's own office staff cannot stand Norma Pena and rather send her out to deal with outsiders? I asked a simple question of when the flight will take off, she came down on me as if I should have known that they have no idea, refusing to tell me the current status, and refusing to tell me what is their plan and just played with her nails waiting for me to leave. Gosh, I think I understand why Allegiant office won't leap her there.... What a mockery of "service agent".

I had purchased a flight from Allegiant, cancelled the next day. Because I waited almost an hour to speak to a representative, I missed the 24 hour mark to get my money back for a flight. After mentioning that to the sales agent, she agreed it was unfair and she would compensate me with a refund instead of a voucher. The agent took down my visa information to carry out the refund, put me on hold, and accidentally charged me for the same flight again. The reason I found out I was charged for a second flight is not because she told me over the phone but because after the telephone conversation had ended, I received an email with a new itinerary number and saw my visa had again been charged by Allegiant.

After multiple rude, inconsiderate and misinformed telephone calls (one of which I was hung up on by an agent) I am out $800.00 with no option but to mail a letter to customer relations. No one will give me a voucher for either the first flight or the second flight that wrongfully charged on my visa. Allegiant closed my "case" without notifying me of the fact that I even had a deadline to respond in regards to my dispute or that I even had a "case". I did on the other hand relay with Allegiant through VISA, opening a case with VISA on the count that they had fraudulently charged me with a second flight for $400.00 . I tried to ask for the money back for both flights on the grounds that they had never contact me through any of their online resources for customer complaints, never treating me as a "customer".

On one of the last few days Allegiant had to rebuttal to my initiated VISA case, they dismissed my dispute with INCORRECT records written by their agents claiming I had booked the same flight twice (even after I cancelled it) and that it was not a double booking mistake. I'd like to add that the agent I first spoke to in regards to the second flight would not answer me when I asked about the second charge but later found out she had acknowledged it with a "Lead Agent" I was never allowed to talk to.

I will never purchase a flight from this airline company. I recommend you never fly with this company unless you can guarantee you will not have ANY problems. Their agents don't treat you like a human, customer and the company certainly doesn't. The company doesn't provide any human to human contact when regarding disputes, you are unable to speak to any "Lead Agent" who is the person authorized to solve any disputes and you are only allowed to "write to them". They don't even provide a toll-free customer care line.

They don't care about you, they just want your money, which is what they have. I will probably never get that money back, not even a voucher for the flight they charged me for by ACCIDENT. This airline is absolutely disgusting.

I purchased a ticket with Trip Flex. I needed to reschedule flight and called multiple times (was disconnected twice after having been on hold for over an hour, reached someone one time but was told I had to make the change online which was inaccurate, then was on hold for over two hours before I needed to hang up) well within the policy timeframe. I was,unable to make the change online.
I ended up purchasing a ticket from another airline to ensure my travel. Knowing I had purchased the Trip Flex, figured I would just schedule this airline on another trip.
I sent a detailed email to Allegiant customer service and got an email reply that someone would contact me in 24-48 hours. Four months later and I am still waiting....