I've called this airlines maybe 5 times trying to get through. I finally gave in and waited for 1 hr on hold to listen to this woman tell me I could not get a replacement flight after I told her I've been in an jet ski accident and she said I should have purchase the trip flex. But she said I would have to call within 1 hour of missed flight in order for them to do anything. So I had to pay full price ticket to go back home. Trip flex does not help anyways so there is no point in buying it. Unless you miss flight at airport. Also, TheTheyckel and dime you for everything. I admit they have good fares. However when your done adding your bag and other fees it's the price of a one way ticket from a major airline. I wish they could have been more understanding to my situation. I will never fly with them again.

I missed my flight in Punta Gorda, Fl to Springfield, Il. because the airport personnel did not announce the flight so everyone could hear. I was sitting a gate away and did not hear any announcement at all. I questioned when the board said the flight to Springfield, Il. was leaving 4 hours later. When I asked the agent they said the flight had already left and there was no flight at 9 pm. Please hire personnel who can properly do the job required at at airport. Announcements should be able to be heard anywhere in the airport. I am going to attempt to get my money back, I have been on hold for 30 minutes.

FLight left Sanford / Orlando 4.5 hours late then flew us to Pittsburgh, PA to board buses and travel 2 hours to our destination in Clarksburg, WV. Original flight was scheduled into Clarksburg at 3:10p, the bus arrived in Clarksburg at 10:30p. Gross incompetence with this carrier> AVOID at all costs

on Sunday August 3rd we flew from Honolulu to Stockton Ca. On flight 1050!
We were delayed due to an upset passenger who was removed from his seat which he payed a lot for next to an exit. He was a big guy who used a wheel chair in the very large Honolulu airport because he hurt his foot on the beach. He was very capable of walking and opening the exit door. The stewardess was cruel. He got angry and used slanderous words at her. this caused a late take off and caused us to wait for the cops which was all so dramatic and ridiculous . The cops let him go! They said they made us wait an hour cuz there was only one place to park the plane it seemed unrealistic as we walked from the stairs to the temanal they only moved about 100 feet then unloaded us after the passenger was unloaded and rediculed for his behavior to everyone. This was my first flight using allegiant because it was close to home we usually fly out of San Jose. While I was in Hawaii a aqua intended told me he knew a pilot who worked at allegiant and he said he wouldn't fly his family with them. That the pilots are over tired and scheduling is crazy, I didn't tell May husband this as he was already concerned from the last trip several years ago into Vegas when the landing took a hop skip and a jump!

yes you may save on the actual ticket but they rip you off on the outrage baggage charge and up charge I had already paid a few for my granddaughter come and then they charged her an extra 50 for for being a few pounds over come on be serious this is rediculous we wont be using this airline again and if you dont pay for the luggage cost up front then you are ripped off again I understand about charging a fee but be resonable about it.

45 minutes must not be needed for Terrorist Watch Lists - or EVERY major airline would have the same asinine policy. Allegiant has the worst operations of any company I've ever transacted business with in my LIFETIME. There is plenty of time to verify a passenger's identity when the ticket is purchased (well in advance of the day of the flight 99% of the time.) I could see a 2 hour mandate in advance of the flight if the passenger was doing the initial purchasing of the ticket at that time. What this policy really accomplishes is Allegiant pocketing $$ while doing as much as possible to ensure that passengers cannot actually fly. Quite a good scam, admittedly!

I love the "locked computers" preventing any boarding passes from being printed at the check-in desk 45 mins out (WTF does that mean?!?!) and the fact that the "employees" don't actually work for Allegiant so they can shift the sh*t when they suck. I have NEVER experienced a more egregious act of sleeziness and scamming by a 'real' company. Here's a customer service line you can call, but you still can't get on the plane while the 6 of us stand here picking our ass*s and there's barely a person in the airport, and the plane is still at the gate - but YOU CAN'T GET ON b/c the computers are locked. It's my personal mission to bankrupt Allegiant and I'll spend thousands doing it - happily.

I WILL NEVER FLY ALLEGIANT AGAIN - THE REVIEWS SPEAK FOR THEMSELVES, EVERYONE SEEMS TO AGREE ONCE THEY'VE BEEN SUCKERED INTO TRYING TO TAKE A TRIP WITH THIS JOKE OF AN AIRLINE.

I was double booked!! This is the first time I have ever tried to book a flight with Allegiant, and it was a less than stellar experience . . . !!

I was advised after booking the first time online that the reservation did not process, and I was invited to 'start over". Which I did. And when I checked my email after my second attempt to book my flight, lo and behold, I had confirmation on TWO PAID ITINERARIES!!! BOTH charged to my debit card, of course! After calling the customer service number, I watied on hold (only a 16 minute wait.....) to speak to a CSR to ensure the debit card reversal went through immediately.

Of course the CSR advised me that "there was nothing she could do" to expedite the 7-to-10-day wait to process the refund. THIS IS UNACCEPTABLE! I advised her that this would be the first and last time I would be attempting to book with Allegiant Air, given the deceptive practice of advising me that the booking did not go through, when in fact it did.

My sister and I flew back from Missoula, Montana on July 25th, 2012 on you flight. She has cancer and I am disabled. We could not get our flights together, but wished to sit together. We asked the woman sitting by me if she would mind switching and she flew into a rage at me. Everyone around us saw her. So my sister went back up to her seat to ask if a man sitting up there would mind switching seats. He also was a total snot to my sister who was sick. The Amazon stewardess yelled at my sister to get out of the way and get into a seat, and then yelled again to move. My sister said "You asked me to get into this seat and then you yell at me to get into another seat." During this time the amazon stewardess called for another stewardess (Blonde Hair and a huge rear end) and she yelled at my sister. They threatened to kick her off the flight. I could not believe what I was seeing and hearing and neither could the other passengers! Someone behind us offered to switch seats so we could sit together. We were sitting quietly and the lady with the huge rear end came back and yelled at my sister again, "The man in the front is angry so if you don't behave, we are kicking you off this flight!" My sister told her she was minding her own business. I am disabled, my sister is sick with cancer, and this is how we were treated...both my sister and I cried almost half the way from Missoula to Mesa. Never in my life have I ever seen stewardesses behave in this manner and I want something done about it. My sister flew on to Texas on another airline and she said everyone was so nice and respectful. Please do something to rectify this situation immediately. Oh, I also told the big rear end woman that I would not fly Allegiant again and she said "Good cause we don't want you to!" HOW AWFUL! We paid for service and we got harassment and threats, even after the situation was over. I was livid. I have flown this airline many times and have never been treated like this or seen a sick person treated the way they treated her. She got mad and was talking back to them as they showed no compassion or respect to my sister. And I cried and cried, and so did my sister. What is air travel coming to. Again, please do something to rectify this situation as we believe we were treated inappropriately.
Miss Hogan

I arrived for my flight from Bellingham to Los Vegas 35 minutes prior to the scheduled boarding. There was nobody at the check in counter, and when somebody finally showed up they stated that even though the plane was sitting on the tarmac 100 yards away that my ticket was forfeit because I was 10 minutes “late”. There was no wait to go through the security line. I could have been at the gate within 4 minutes.

They did this to 4 other customers on my flight. Customer service was exponentially better with Alaska/Horizon the other carrier in the Bellingham terminal, and they tried their best to help us with our situation. The terrible overweight beast at Allegient just turned around and left after turning off the lights.

I am shocked and appalled, and am now missing my best friends bachelor party.

I have twice complained to Allegiant Air about their ethically challenged website. On a recent booking, the site automatically selected the following:

- cost for round-trip shuttle from McClaren Ariport to my hotel (which was not booked through Allegiant);

- cost for priority seating

- cost for checking of one bag

- charge for flex ticket

NONE of this did I want, select or desire. It runs up your cost to equal the price of a one-way ticket! I complained to "Customer Service" that the tactics are dishonest and unethical and they apologized for my "confusion", which I considered an insult. The only confusion that exists is in the ethics of the company's culture.

Their reservations number (not toll-free) takes a long wait and their employees have told me they get LOADS of call from customers who were tricked into buying things they did not want. You cannot remove the items online, you must call. Oh, and let's not forget about Allegiant's "Convenience Fee" for the privilege to book your own flight online. Give me a break. This company's attitude is among the worst in the business.

I absolutely agree with the post above. After purchasing tickets for a trip, and buying trip flex, I needed to cancel the flight and was stunned to discover that 1) Allegiant charges a $20 per ticket "fee" to actually use the trip flex - this is in addition to the actual cost of trip flex itself, which was $100 (For my family of four this amounted to an additional $80 of expense); and 2) The travel voucher I received for using trip flex must be used within 365 days of booking - not 365 days from the date the trip was cancelled. So in reality this is closer to a 6 or 9 month voucher. When I complained to a customer service rep (who I got hold of after 45 minutes of being on hold and being disconnected once), I was rudely treated and told to better read the fine print. By the time you're done paying for the a la carte items (baggage fees, seat reservation fees, convenience fees, etc.), you realize that this is not a discount airline, but a full-price airline with business practices designed to mislead the customer.