After 4-5 songs, stingray stops and I have to reset it. Because I listen to a lot of reggae music, I like the music on stingray because it is different from what I hear on my car radio ( XM -, the joint) and my own personal collection. I called ATT and they wanted to check the box and go through resetting it. I hung and will deal with resetting the channel as needed.

I couldn't believe it when I scanned the list of channels and could not find a single one offering classical music.That is a major omission, considering there are many categories that appeal to a very narrow audience. By cutting this category out completely, you are sending a very unfortunate message to consumers that classical music is irrelevant and not even worthy of a single channel. Very disappointing that you would cater to the lowest possible denominator here. Please consider adding some classical music channels to your lineup.

We are totally disappointed with the Stingray music channel. It doesn't compare to Music Choice. Please provide us a choice for
decent music. We are thinking about changing back to Charter.

While I love the music it has especially the Easy Listening. I don't like some of the inappropriate pictures on the cd covers. Some of the naked women poses need to be removed or blacked out.

I switched from Comcast to AT&T just for Stingray because I thought I was getting a better variety of music. Stingray has been horrible! It freezes, cuts off the beginning and end of songs and now they advertise their app every few songs! I was elevated to the "Office of the president" because I have complained so many times. The answer from the "office of the President" ...call Stingray direct! it's not our responsibility says AT&T. I asked AT&T if "HBO" cut out the end of movies and freezes and cuts out the beginning would I have to call HBO direct ass well?? I have dealing with a Stingray technician for Stingray in Canada for months, I have loads of hours invested in calls and emails and no one wants to take responsibility for the horrible service! I pay for a service that should work and AT&T nor Stingray will offer a fix. I am beyond frustrated and as a lover of music it sucks to have to explain to friends and neighbors that come over the issues we have had since we switched to Stingray! Music lovers in Grand Rapids, beware of the crap AT&T will deliver and NOT take responsibility for!

Signed up with Uverse TV through At & T rep, promised a package for certain cost, then advise would receive $200 gift card never received when escalated was never documented, have called multiple time, they identified the person and now its being escalated. Very frustrated with the help I have received from At& t to resolve this issue.

My interactions with an AT&T Technician. First off I am not an AT&T customer, thank God, but my mother is. I am thankful that I was home during this situation because that allowed me to intervene with this aggressive technician. After living abroad for several years, in China, I am visiting my disabled older mother to catch up, so it is very lucky that I was there. My mother discovered that she was being charged for a non-existent line to the house, a line that was supposedly canceled and removed 15 years ago. It seems for 3-4 years AT&T has been charging her for this line. She called the customer service and inquired what this was about and the service representative, who I have been told was nice, noticed the line and said that they could remove it. But, she said something about the internet, also through AT&T, being attached to this non-existent line. Thereby needing to send out a service technician to deal with checking the physical lines to ensure that the internet was attached to the correct physical line. Now understand this is how my mother understood what was told her by the representative on the phone. The day arrives for the technician to come. My mother puts her life on hold so that she can be there when he arrives.
The technician calls, his first statement, “I am on my way, what am I supposed to do?”. Now my mother is not a telecommunications expert and can only go by what the previous representative said. She says that he should have a work order. The technician says there is no work order, and begins lecturing her about her needing to be able to tell him what he needs to do in specific detail. To the best of her ability and with her limited understanding of how the phones are set up she says what she thinks needs to be done. She tells him that she doesn’t need the lecture. My mother ends the conversation, hangs up and begins calling the customer service to figure out why she is being treated rudely and what specifically this rude technician needs to do. She calls the first number, the person on the other end says she can’t help her and doesn’t know what the technician is supposed to be doing. She is then transferred overseas to a call center. She asks to be transferred back to the local area so that she can have a representative deal with this problem. They say that it is impossible to transfer her call back. She calls an alternate number for AT&T this progresses to her contacting 7-8 different representatives who are unable to help her. Around the 7th caller the technician arrives. My mother is, still on the phone, still trying to figure out why the service details were not given to the technician who was supposed to be providing said service. So, I answer the door to deal with this technician. He again asks what he is supposed to do. I give him as much detail as I know, he then proceeds to raise his voice and start lecturing me on how we need to know what needs to be done and how all the other customers he has serviced knew what he was supposed to do and that this is how AT&T does things. I get tired of the lecture and say “I don’t need the lecture. You are lecturing again.” He then claims that we are disrespectful and storms away saying he is leaving.
At this point my mother is still on the phone dealing with the customer service and this technician has raised his voice and lectured me about how I am in the wrong and walked away. He in no way identified himself, or gave his name. Knowing that there will only be denials about what occurred I went ahead and went outside and took a photo of him and the AT&T vehicle. He seeing me proceeds to get even more aggressive and begin hurling insults. This young man, younger than me is yelling and carrying on insulting me in an aggressive fashion in front of my disabled mother’s house. I am a big guy and I felt the aggression from this man. My mother is disabled in a wheelchair, I am so happy that I was there and able to be between this aggressive man and her. I headed back towards the house to try and avoid confrontation. The technician proceeds to follow me back towards the house. I stop before I arrive near the door to try to keep this out of control man away from my mother. At this point I feel that there is a chance that he might get physical and don’t feel safe for my mother’s safety around this AT&T technician. He proceeds to insist that we are in the wrong. He says he is going to call his manager and I try to convince him to tell me the number of his manager. He goes ahead and yells a number so fast that I can’t get it in my phone in time. He makes a statement to the effect “Are we going to do anything here today or not” I proceed to tell him the issue again. He tells me it is just a paperwork mistake and gives another lecture. I ignore the lecture just to try and get this nightmare over with. I try to explain what we think the customer service on the phone was supposed to have set up for him to do, to check the physical line for the internet to insure that it is connected to the correct line. He says he has to get his ipad. So he goes back to his truck. I run back inside to see if my mother has had any luck in figuring out why AT&T has sent such a rude and aggressive man to her house. My mother is still on the phone trying to get the work order specifics. The technician arrives back at the door. When I open the door he places his foot on the threshold making it impossible for me to close the door if he gets aggressive again. From my perspective of trying to prevent this aggressive AT&T employee from harming or intimidating my disabled older mother this is a bad situation. He proceeds to tap on his ipad to check the connectivity of the lines. He does a check, never touching any physical cable or line at the house. Shows me the screen and says everything is working. At this point we just want him to leave. We nod go along with what he has said and get him to go back to his truck and leave. So AT&T sends their employee out to her house with no details on the work order. He gets rude and aggressive towards the customer. Taps on his Ipad, which he could have done anywhere and then leaves. No service was provided, besides an online check that could have been done over the phone. We are still not sure what the original work order was, and now I don’t feel safe having any AT&T employees come near my mother’s house unless there are other witnesses present.

I have had issues with my bedroom TV receiver for a few weeks. I have been online with your (obviously offshore) customer service reps this week. These contacts resulted in several re-boots, a supposed modem software upgrade, and finally and admission that my problem was the CISCO box. However, after receiving the new CISCO box, the problem persists – choppy and pixalated picture.

Finally, a service call was scheduled. The call was confirmed via a phone call and a text for BETWEEN 1PM and 4PM today, July 24th. I made special arrangements to leave a family church gathering early to be at my home by 1PM. Imagine my irritation when I was texted that I missed my appointment. Upon discovering an unknown call on my cell phone, I called back – a couple of times. The man on the other end identified himself as my technician. I asked him where he was. He indicated that he had been dispatched in Charlotte at NOON and was at my house around 12:30PM and because nobody was there, he left the premises. I asked him if he could return. He said NO – only AT&T could send him back. He also told me that you can track his every move via GPS if I were questioning if he was there early. He then proceeded to tell me that early dispatch is a recurring problem in the Charlotte, NC, area. He is frequently dispatched early, finds nobody at home and cancels appointments. He realizes this makes people mad but told me he has NO idea when customers are told their service window is. You may call your technician directly at 980-329-1315.

So I tried very unsuccessfully to get this man re-dispatached to no avial. Your customer online reps are basically useless. I was promised a call by a supervisor – within an hour – that came about an hour and a half later. That man indicated he was in communications with dispatch and would call me back within “4-5 minutes.” That call never came. Later, a man identifying himself as James – through a very heavy accent – called and said there was nothing he could do – demanding that I re-schedule my appointment for tomorrow, Monday, July 25th. I repeatedly told him that Monday is NOT possible. He finally and reluctantly agreed to re-schedule my appointment for Tuesday, 4-8PM.

Why do you provide appointment windows and then allow technicians to arrive EARLY – and then unilaterally CANCEL a confirmed appointment on their own? I honored my commitment to AT&T to be at my home when the CONFIRMED service window was open at 1PM. Why did AT&T dispatch early and not honor your commitment to me. I went to great lengths to re-arrange a very important family meeting to be there – but you had come and gone long before my appointment time.

Please explain.

One more day of that Stingray Music guy complaining about his vibes and you can cancel my entire UVerse bundle.

I have a recent bad experience with your costumer services staff. I recently attempted to upgrade my internet speed. It appears that my equipment at that time could not accommodate this upgrade, which was unknown to me. Note to self: Always make sure that you are aware of what is involved when you contemplate an upgrade of any type. As you can guess by now, I am writing to reveal what a nightmare this has been. First on 6/27/2016, I requested the upgrade via an email that I received (not a good move). I get an order summary showing what my new bill will look like on 06/28/16. On that date I do not notice that my phone service was not included on this bill. Anyway over the next few days we begin to have problems with the TV service and then realize that we have no phone service at our home. My husband discovered this when he attempted to call home several times and a stranger kept answering at our phone number. So we scheduled a technician to come and assess the problem after spending 45 minutes to 60 minutes on the phone trouble shooting to no avail. We spent the 4th of July weekend without properly working TVs and no phone service. The tech comes out that Sunday and basically stated that our equipment was outdated (equipment was installed in Oct. 2014) and he was not certified to complete the upgrade that was needed. We schedule another appointment for a new tech to come out and address the issue. This tech comes out on 7/5/16 to assess and make whatever upgrades to the equipment that are needed. While that is happening on 7/5/16, I spoke with a very helpful lady named Kim, who walked me through everything that I need to do and promised to call me back regarding the issues of our phone number being ported to another service provider without our permission. She does, however, our phone number still has not been released back to UVerse. I When I get home on 7/6/16, I have equipment that has been overnighted to my house from your company. I make phone calls and no one has a clue why I have the equipment, but does advise me to return it or I will be charged 150.00 for the modem that I had nothing to do with it being ordered. Now I receive an order summary indicating that I will be charged 103 for installation. ???? I am scratching my head about why I am being charged for an issue I did not create. Why would you offer me an upgrade if my equipment is not updated to handle it? Why do I have to pay for you provide me with equipment that can accommodate services that you have offered me? Why I am being charged to get my phone number ported back to me when I never gave permission to anyone to take our phone number? I have made attempts 6 0r 7 times to talk with someone that is not reading from a script, to no avail. Each time I call to try to get the fees waived, I have to retell my situation and explain why I do not feel that I am responsible for any of these issues; therefore, I should not be charged to have any of it corrected. Each time I am put on hold numerous times and transferred to someone else who was also reading from a script and was not in the least bit helpful. By my calculations and based on the separate information I have been told I could potentially be billed for $300 for a situation that I did not create. The last staff I spoke with, on 7/8/16, tells me that no corrections can be made regarding charges until I receive a bill. I can already predict what a headache it is going to be to get the bill corrected after the fact. I plan to call daily until I finally speak to another person that is not reading from a script that can actually assist me with this situation in a fair manner.

I am a U-Verse 450 customer. My husband and I are totally disappointed with Stingray Music. We have been with U-Verse for a very long time. We loved Music Choice. The choices were great!! We liked the fact that you were given information about the music or songs. You knew the year a song came out and you could identity with certain eras. The easy listening and special listening channels were very relaxing. The Christmas and holiday channels were marvelous!!! Please bring Music Choice back! I have several friends and relatives that I recommended to get U-Verse. They loved Music Choice and hate Stingray Music. I have not talked to anyone that likes Stingray. Maybe AT&T should do a survey to see what the people want, if they don't want to lose customers. Stingray Music is hard to digest. It is terrible! We hardly listen to the music channels anymore. We are disappointed that U-Verse has not detected this problem.

Been a Uverse customer since inception. Stingray is the worse music the old was better
After 21 years and Uverse 450 customer going to have to switch. Bad bad move. Read many many complaints. Don't you get it?

I must say and would like to suggest ( and our entire family of 24, various ages ) your holiday music should be split in two channels perhaps. One with classic oldie Christmas tunes dating from 40's to 70's and then perhaps what you have now for teens and young crowd.

We switched from Comcast and I would switch again, just for the old time Christmas music so we can all feel like kids again

So disappointed. At least I had 100 Christmas CDs saved

NHeath

Your Christmas line up is the worst I have ever heard - What happened to the good channel we used to have?

I was so disappointed when I realized that ATT Uverse changed their music channels from music choice to sting ray. I often listen to music on my tv when I am cooking, cleaning or have company over but my favorite thing about music choice was their Christmas station (sounds of the season) it was the best and had great variety and artists. Stingy rays music selections for all other music genres and Christmas included are terrible. Songs repeat and the variety of artists are slim or the style music I'm looking for can not be found. It's also ridiculous to use, it's almost like a music app. It takes you to a whole new page when you have to maneuver from different style of music in the same genres. I like music choice where I could literally put it on channel 11111 amid music would just begin playing. The choice to switch to string Ray was awful and I'm so disappointed. Bring back music choice

Is this complaint board just for customers to be able to get things off their chest? Is there any proof that AT&T cares about their customers happiness? We all know there is no reason to call, because you get someone who is very hard to communicate with and you rarely get a real, honest answer. I am satisfied with my services but the customer service is beyond horrible. I have not issue with AT&T outsourcing their customer service as long as we receive good customer service. I have never received good customer service. I yelled at a manager one day, i never raise my voice.

So, how about showing your customers that you really care, that you realize that you receive s great deal of money from us each month and want to make sure we are getting honest answers to our questions. Give us good programming and service and listen to us, we are the experts!

Stingray stinks, we want our MC back.

Stingray is TERRIBLE. Sounds of The Season was such a big part of our holidays and we are getting ready for putting up the tree and now this?? I just spent 20 minutes on the phone with some rep based in whatever country and she spent 15 minutes "researching" to tell me that AT&T did not renew their contract with Music Choice. So basically they took away a service we use and didn't even let us know.
Time to switch back to Bright House.

I called AT&T to get internet for my new home. It took me 30 minutes on hold to make the attempt to talk with a live person. Once we connected it took the service person 15 minute to figure out that my address was to new and that it would take 2 days to have the address put into the AT&T system. After that we could set up the appointment to install the internet. Four days later I am able to set up an appointment to have the service installed.

On the day of installation I receive a call from the technician asking to get into the building to start the process of installing the service from the outside so that the inside tech can complete the setup. 30 minutes later the outside guy calls and tells me that AT&T has not installed the cables to my building yet. He said that he was here 2 months ago and that it wasn't ready at time either. He said that they had notified the headquarters about the issue. He did not have any idea as to when the service would be available. I then gat a call from the inside tech to install the modem. I told him that it would not work because my building had not AT&T service yet. Apparently the outside tech and the inside tech can not talk with each other.

My point is the fact that how could a company not know that they have not pulled the necessary line to the property before they wasted everyone's time. then to top it off they have no idea as to when they are going to get service. Keep in mind the building has been prepared for AT&T for a long time. COX is already in the building. This is in Point Loma, San Diego. AT&T get your act together. I pretty sure that you will not be getting my business and COX did.

Too much of the same old stuff. Limited variety of performing artists. The old music channels were much much better and were very informative with regards to the songs and artists history. Stingray is a complete disappointment.

Stingray sucks. Why get rid of the old music channels that rocked for Stingray crap?

I agree with all the previous negative comments regarding Stingray. The service is provided in an over the top fashion (much like you access Netflix or other streaming services) which is why its so cumbersome. A previous post put it well when they said, Did anybody at AT&T actually try the service and think the service is a good idea before rolling it out? Surely not. I enjoy my tunes and listening to music in monotone is not what I consider tunes. Can you at least deliver the service in stereo? This is like listening to an AM radio.

Get rid of Stingray, and bring back Music Choice! With MC I could easily channel surf as with non-music channels and instantly hear what song was being played. But one day several months ago, MC was inexplicably GONE! In its place was a new cumbersome program called Stingray; a music system that only lets you access a specific music channel at a time through a portal that is annoyingly slow. Once in, if you want to go to a different music channel, you must Exit Stingray, then choose another music channel and finally re-enter through the portal again. There is NO channel surfing ability within the Stingray program. What sadistic genius came up with this? And a more important question for U-Verse subscribers is: Who at AT&T said "Stingray is great, our customers will love it!" This person needs to be fired now!

Would like our previous music selections back!!!!!!!

Who's big idea was the Stingray change? I complained immediately to AT&T but no response. The delay in going through the portal is annoying. The music does not line up across multiple tvs. Different music at different times. The music selections are sorry.

Dear ATT U-verse: Can you PLEASE ditch the Stingray Music channels and bring back Music Choice? We have finally quit listening to their channels; their music selections are anything but enjoyable and the channel displays are nothing short of ugly. When we did listen, we hide the pictures behind closed doors. We finally gave up ever thinking we will see the Hallmark Channel again, but this new music selection of yours is ridiculous. I see from the other complaints that I am not alone in my opinion. I am sure this change was a financial decision -- as which most business decisions are -- but if you lose customers over the change, then it may be time to rethink the decision. I anxiously await tuning in to my favorite Music Choice channels again! Debbie M