I was walking along past the service desk to hear this member of staff (Gary) insulting what sounds like another member of staff, saying that "she was useless, that she needs to be sacked, that it doesn't matter that she is pregnant - she is too young to be pregnant and that she is just using the place for maternity pay now"

There was a lot more than that and foul language was used - I felt that this was very rude, way out of line and very disrespectful to pregnant women. He then went on to insult her for the reason she had phoned in sick. Although this was done in an Homebase store, I felt it was best to put it on a Bunnings review site as they are now over taking Homebase.

I really hope they act on this, as I am sure the company doesn't want narrow minded, sexist colleagues representing them.

I am sorry for sending you a complaint about poor service at Ferntree Gully bunnings. I am not sure if it's due to not enough staffing or they are not doing their job properly. I really had a bad experience and usually go to Bayswater bunnings and that's totally different than Ferntree Gully one. I just wanted to book a delivery and had to wait long time. First of all they were sending me to different desks and non of the staff was sure about which desk I have to go for booking the delivery. Then finally i got told to go to special order desk and nobody was there and after 10min some lady came and apparently she was helping someone else and told me she is not trained for doing delivery orders. Now why this desk have four computers and chairs if there is no staff. I'm really sorry but please look into this because after this experience I'm not bothering to coming in to Ferntree Gully bunning. I'm not frustrated but I feel sorry for a person who is looking after this bunnings. Also please tell your staff to wear name tags. Thanks

I had to return back to store a 12volt outdoor lighting kit. The reason for this was that this could have burnt my house down, the transformer got to such a high temp it was boiling hot to touch which burnt my fingers which in turn burnt the shelf that it was standing on. On closer inspection the unit wires were melting. I had purchased this 3 days previous.

When I took this back to Bunnings Customer Service desk, the reaction was of no concern to "Brian in Leisure " who does not seem to have been born with a surname! All Brian wanted to do was just to change it . Brian was in charge.

Why would I change this new unit I had just bought and deamed it to be very un-safe and should be looked into. Is this a "have a no care policy towards the health and safety of your customers."

I was expecting to receive a full apologise and told that this was not adequate at all and it would be looked into.

I was not just returning something that was not working , I was returning a product that is extremely un safe. Maybe when something of a very serious nature happens concerning this unit, you will be hoping you had better trained staff to take concern over a product that is a hazard.

I suggest you train your staff not just to be happy and polite, but to listern to what customers are trying to tell them, without just being palmed off with a go and change it attitude.

Kevin Wyles

Trade customer of Bunnings for 35 years (Counting earlier incarnations such as BBC, LLoyds etc that Bunninmgs have 'consumed'). Ordered roof trusses and promised delivery in 4 weeks. 6 weeks later advised by manufacturer that Bunnings did not order trusses for 2 weeks after our original order. $1000s of dollars delay costs to us. No admission, no apology nothing!

I purchased an outdoors security light some month ago. One of the globes filled up with water and I took the globe back for replacement. I was told that it wouldn't be replaced because I did not have a docket. I spent a lot of money at Bunnings, and I never had any problems exchanging faulty products, as it should be. I did no longer have the docket for the product, if I were to keep every docket I receive from Bunnings I would have to extend my office as I mostly paid cash. I am happy to give my name and drivers license on exchange for a faulty product, but to first sell a faulty product to me and then not replacing it is wrong and very bad customer service. I'm disgusted!
Marianne Eichenberg

I am a tradie buying 90% of the items I use from Bunnings, Libcombe which people call it my second home. Early this morning I went to buy empty box for moving house but then decided to take 5 of the free box at the tellers. The lady at the entrance which I have encountered numerous occasions would only allow me 2 boxes. I go to this Bunnings at least 2 or more times a week.
These are the small things that discourage customers from returning back to the store.

I am not a one to complaint but this was the last straw!

I shop at several Bunnings stores every week. I spend approximately $3000 a month. I am a vegetarian, the regular Bunnings I go to are Rocklea, Oxley, Stafford and Mining st Ipswich. all cafes have a regular supply of vegetarian choice of food except Rocklea. No matter what time or day of the week I go there they have practically nothing to choose from for a vegetarian.
The poor excuse that "we only sold one Cheese and tomato on Saturday' I find is bad service. the other Bunnings that I have mentioned dont have that problem. I think the person doing the ordering is not competent enough to have this responsibility.
I enjoy stopping for a bite to eat while I shop, most of the time I am actually hungry when I walk into Bunnings. it spoils my day when I have to get back in my car and drive to another Bunnings near by that has the vegetarian food regularly on sale. This I have done quite regularly when going to Rocklea Bunnings.
I hope that this can be rectified.
Unsatisfied Vegetarian.

I purchased a Ozito Dual Power Inflator today from Bunnings, Seven Hills Store in NSW. I was going though the box on the outside to check for the length of the inflating hose, 12v car charging cord and the 240v power cord but could not see any measurement provided.

I approached the customer service rep, 'David', who seemed to be impatient at the very sound of my question and seemed to be deflecting, in trying not to answer my question. Before purchase, I wanted to double check with him if the hose and cord were long enough to ensure I wouldn't need additional extension hoses and chord and approached David again, he goes if I had the brain I'd know extension cord was needed, sounding very rude and still not answering my question fully.

I made a report to the manager who called himself 'Glenn', Glenn apologized and assured me that he would talk to David about it.

Glenn opened the box and confirmed that the 12v cord was long enough where as the 240v electric power chord needed an extension cable. If its not printed on the box and without opening who could customers know if additional accessories would be needed??

I am not sure if David is a Racist or a Retard, but I urge Bunnings to please get rid of people like David for being rude to customers, or get your vendors to print clear instructions on the product so customers don't have to be ill treated for asking valid questions.

In this day and age all I have to do is go public with this information and send this message to thousands on people on my whatsapp group.....so they can take their business elsewhere!

TOTALLY ANNOYED AND LOST MY PEACE TODAY!!!!!!!!!!!!!!!!!

I purchased a Ozito Dual Power Inflator today at Bunnings Seven Hills store. I was going though the box on the outside to check for the length of the inflating hose, 12v car charging cord and the 240v power cord but could not see any measurement provided.

I approached the customer service rep, 'David', who seemed to be impatient at the very sound of my question and seemed to be deflecting, in trying not to answer my question. Before purchase, I wanted to double check with him if the hose and cord were long enough to ensure I wouldn't need additional extension hoses and chord and approached David again, he goes if I had the brain I'd know extension cord was needed, sounding very rude and still not answering my question fully.

I made a report to the manager who called himself 'Glenn', Glenn apologized and assured me that he would talk to David about it.

Glenn opened the box and confirmed that the 12v cord was long enough where as the 240v electric power chord needed an extension cable. If its not printed on the box and without opening who could customers know if additional accessories would be needed??

I am not sure if David is a Racist or a Retard, but I urge Bunnings to please get rid of people like David for being rude to customers, or get your vendors to print clear instructions on the product so customers don't have to be ill treated for asking valid questions.

In this day and age all I have to do is go public with this information and send this message to thousands on people on my whatsapp group.....so they can take their business elsewhere!

TOTALLY ANNOYED AND LOST MY PEACE TODAY!!!!!!!!!!!!!!!!!

Two weeks ago my husband and I went to the Oakleigh Bunnings store to purchase pots and potting mix. We have been coming to this store for many years and have purchased a lot of gardening and other products over this time. However upon paying for the items at the gardening register we were faced with insulting and sarcastic comments and in general, a very disrespectful attitude towards us from their staff there. We had stacked three large pots on top of each other in the trolley for convenience. We told the cashier how many bags of potting mix we had as well as showed her the other items we had. She told us the total then then looked at her receipt and asked, "How many pots do you have?" we said three, she theN said in a rude and accusing manner "thanks for telling me" Surely the cashier was supposed to count the items! Both my husband and I were talking and didn't pay much attention to the total amount
Not only were we made to feel like we had the intention to shop lift, but as we walked away, the other staff member laughed and said ,"You almost go away with it!" We were both made to feel ashamed and accused .We are extremely angry towards the bad customer service and will think long and hard before revisiting the Oakleigh Bunnings again.

Bunnings seven Hills has loss protection officers that dont produce ID then assaults customers and then runs off when cops are called. Bunnings workers are on drugs. seen their offocer nearly throw a customer down a stair well.

this bunnings employee assault customers at seven hills NSW thn runs off when cops are called. he violent and probably a bikie

On 3/3/17 I went to this store and purchased my item. At the checkouts I looked up and saw the one only checkout staff walking away from her register to talk to another staff member. I moved my heavy item to the self checkout registers and found them all closed.
After finishing her conversation, the checkout girl called me back to the register, quite a fair distance away.
Why didn't she tell me the self checkouts were closed, postpone her conversation with her mate and process my sale.
No apology, no explanation, customer inconvenienced. No matter. Bunnings will still pay her and not even acknowledge my formal complaint to them.
The store manager and the checkout girl should both be sacked.
Nice to have this forum where the truth about Bunnings can be told.

Today 4/MARCH/2017 I went into the Bunning’s Store in Willetton. I had purchased a long handled shovel there 2 weeks earlier, hoping to dig a small hole in clean sand at the front of my house. I put the shovel in the ground and almost immediately heard a crack inside the handle, although not visible, it was about to snap. I have been a customer for 20 years, so followed a process we'll known to me.

I decided the shovel was not suitable for its design, and instead of snapping the handle decided to return it to Bunning’s for a refund- as per their refund policy which states;

Return/exchange of faulty goods
Faulty or damaged goods under warranties
In addition to manufacturers’ guarantees on selected products, Bunning’s and its suppliers provide a guarantee of acceptable quality on every product, by law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.

We recommend you retain your receipt, as we may require proof that you purchased the product from us. Our Team Members will be able to advise you whether a refund, exchange, repair or replacement is available.

Perfect Plant Promise
All our plants (except seedlings) are guaranteed for 12 months. If you’re not 100% happy, return your plant (with receipt) and we’ll refund it.

I approached the refund desk, shovel in hand, and a clear photograph of the receipt displayed on my telephone.

The young lady asked me what I wanted and I replied that I wished to return the shovel for refund.

She asked me why and I explained that it was damaged and could not safely be used without breaking the handle and that it was in fact broken internally, hence unusable.

I explained the intended use was within the normal use of a long handled shovel. Immediately she advised me that I was not able to return it and that she did not believe the item was broken, as explained to her- basically implying I was lying- and noticeably changing her demeanour towards me.

She called upon an older female employee who too refused to refund the item, citing that there was nothing wrong with the shovel and that I could only swap it for the same shovel- not use it as a credit toward a better shovel or refund it.

She then called an older male employee called Kim. He came across and abruptly asked me what my problem was. I explained that I had no problem; I simply wished to return the shovel, as it was faulty. He took the shovel from me and like a mystery man, looked at it and proclaimed that "it's not a crow bar", you can't go using it to dig in roots and mixed dirt. Being the layman that I am, I explained that it was in fact a shovel and that they are used for digging dirt, citing that there were no signs on the shovel indicating that it could not be used to dig things up.

He became sarcastic and again threw the analogy that I was somehow confused about what a shovel is used for; he then simply walked off and left me standing there. A minute later I asked the older female employee what was happening, she explained she did not know where Kim had gone.

She advised me that Bunning’s Policy for return is that I call the supplier of the shovel and deal with them, she claimed the shovel had a ten year warranty which only the manufactures would honour and it was not Bunning’s problem- she then tried to hand me the manufactures phone number on a piece of paper- which I refused to take.

I disagreed and stated that I was not going to deal with the manufacturer, and that they were the point of sale and had a duty to refund the item and honour the warranty as per their return policy.

She refused to listen and basically told me I either swap it for the same product or go, citing the Bunning’s Policy is clear on this.

I then asked her to show me the Bunning’s Policy, she promptly told me to go home and research it online. I refused and demanded that she show me the policy so she could deal with the matter there and then as I was at the refund desk and the policy should be available. She reluctantly walked off without comment.

I used my I phone to research the Bunning policy and told them that I had the policy, they simply ignored me and continued doing whatever it was they were doing.

Throughout all of this I remained calm and did not use foul language or raise my voice, however was told on 3 occasions to calm down and stop getting angry- when I tried to put my point across.

After about 20 minutes an employee of Indian appearance came over and politely asked if he could help me. I explained the situation as I had done with the three rude staff members and advised that I had been told my photographed receipt was not enough and that I needed the original. I detailed the fault with the shovel and the fact that I was being refused a refund.

This professional employee agreed that I could have a refund and that the photograph of the receipt was sufficient.

I was refunded the money. However, as I was leaving another employee, a female an older female who smelt of cigarettes, said to me, we are refunding you the money to sort this out, basically that it was to get rid of me. She said in future this would not occur and bid me goodbye.

Overall, the conduct of the staff was rude, ill informed on their own refund policing- which the young girl stated changed last week in respect to "you need the original as of 2 weeks ago", they (three staff) revelled in causing an issue without backing up their claims regarding their policy and were simply unhelpful and unprofessional.

I will be making formal complaint to Bunning about this matter. I left there disappointed, embarrassed and determined not to return to this store.

24/2/17 ... 2.15 pm . Went to bunnings to buy a cordless shearer edger and venitians for windows .
After I found my first item on the shelf i wanted to ask a staff for a new one in a box as i couldn't find one .
i kept walking around for sometime to find someone but to no available . So i went to look for my venitians and find them ,
thanks to my GPS 😉 as i couldn't see no one in site still . I had a couple questions to ask and yes you guessed it .
THERE WAS NO ONE in sight . ! So after wandering in the store trying to find someone for service i decided to
Leave this store as i've had enough of waiting . On my way out i saw that lady ( Probably the only one there ) who greated me when i walked in and Said good by to me so I said good by too as i walk out with nothing . But i walked back to her aand ask sher
Where everybody was as i've been there for nearly an hour and no one came to ask me what i was looking for
. There sould be someone there she replied... Ah ..Ah... Ah , she ' living in a dreamland that lady .
Anyway as i was going , she said sorry BUDDY... WHAT ... ! I' m not a snob but there sould be a limit of respect for the customers
Especially when they're older than you , i'm 69 +
Anyway when they closed the Bundumba store ( the service was really rat shit ) for this one , i thought the service in this new one would be much better .... OOOPPPSSS NOT SO ... Anyways i had to say it , as it wasn't the first time and not the only one to complaint about the
Service

John

Prices different between stores..

Went to Keysborough store to look at some timber for a retaining wall while we we down from Warrugul then when we were ready to build the retaining wall went to Warrugul Bunnings and was shocked to see the same timber $5 a meter dearer...

Shouldn't ALL Bunnings be the same price..

You cannot use the excuse that you have to truck it up as ALL other stock would cost more as everything has to be trucked there...

Lucky i had proof of the cost and they priced match BUT didn't offer the 10% discount as they advertise....

So every time we want to buy timber we have to check how much it is in other stores or for anything as they oblivious like to RIP OFF THERE CUSTOMERS.

SHAME SHAME SHAME......................................

Went to the new store as have been visiting this store very frequently lately and have spent a great deal of money in this particular store
We were there on Friday in the flooring section as wanted to know the price of some tiles as there was no sticker on them also wanted to know if they came in a smaller size as could'nt see any, when we got there 2 staff members were standing around talking so waited about 5 minutes for them to finish there conversation and then they just both disappeared so waited another 10 minutes as was getting annoyed and went up to a women who was at the desk and had no intention of helping us think she was from a different department I asked her if anyone was working in this section and she said she would page someone then another person after no response from her or anyone coming to help after 30 minutes finally walked out really pissed off they advertise come in great service well it certainly let them down on this occasion and a couple of others think i will shop at another Bunnings to see if there service is any better

On 25/1/2917 I went to the Bunnings Moorabbin store to return 3 items that I had purchased. On entering the store I was immediately directed to the service counter. I had (2) Phillips Circular lights (with receipt $12) to refund as they were not suitable and incorrect size and I had (1) small roll of netting (without receipt $15) to exchange for Credit voucher as I bought plastic and steel netting to build a puppy fence and the plastic netting was suitable and used, therefore the steel netting wasn't required. All items were in correct packaging and unused. The assistant upon arrival was polite and told me I could get a refund for lights and Credit Voucher for netting as per the Bunnings Returns Policy. I had other shopping to do and returned later with my new purchases. The original assistant I saw on arrival was busy and told another assistant about my returns etc.
The assistant Angie prossessed the Refund first , then ask for my Licence to process Credit Voucher. She then stated, " I am informing you that we have got all of your personal information and details of you on our system." This statement was said in a stern, matter of the fact way and then she stated, " I see you have done several returns before without a receipt and I'm informing you that we have recorded your personal details and next time you could be refused a Credit Voucher!" I was absolutely stunned and feel humiliated. I stated , " gee, you make me feel like a criminal!" That's exactly how I felt as she inferred that we have your details and are watching you... Absolutely disgusting as I am a loyal honest customer and to be treated like you are a criminal is Disgusting!!!
Since when has Bunnings decided to change their Returns/Refund Policy as on the website there are not such stipulations?
I have read that other customers have also experienced being " treated like a criminal". Since this appears to be a common Occurrence, I don't want a feeble insincere "I'm sorry" as this appears to be a new Policy implemented by Bunnings to treat customers as "thieves". I will be pursuing this matter with appropriate government bodies. Shame on you Bunnings Moorabbin!!!

Bunnings would have to have the worse customer service by far. I frequently visit the Oakleigh South store in Melbourne and to find anyone to help you is near impossible. The staff spend more time trying to avoid you than anything else. I have friends that actually avoid the store and would rather go to Bowan's or Mitre 10 down the road. The staff at the store need a good kick up the backside.

We went to Bunnings warehouse in Silverdale.
As I'm a wheelchair user, I went to use the mobility bathroom. Well it was filthy... looked like urine on the floor, scraps of toilet paper, and the sink had dirt marks over it. I was disgusted... one of the worst states I've seen a bathroom in. As i had no option, I had to use this bathroom. It looked as if it had not been cleaned for days... in comparison to the shop, that was the normal Bunnings clean standard.
I made a complaint at the time to an acting manager. And to her credit, she listened, and I filled out a contact form. i pointed out three main aspects of my disappointed.
1) As a wheelchair user, I do not have the option of not using the mobility bathroom, and using another cubicle
2) Whatever is on the floor gets on my wheels, and then on to my hands, and frankly a dirty floor is disgusting
3) Due to the nature of my medical needs, a dirty sink and area puts me at risk of infection.
I am awaiting the Silverdale branch manager to call me back to discuss the above. I will be pointing out this is an easy fix, and plenty of other businesses use a 30min or 60 min roster to check the bathrooms are clean, and check it off.

New year eve 2016 I and my wife and my handicap blind son were in the Bunnings Willetton, we were trying to look for a tower fan.
My handicap son certainly felt like to go to toilet, so l left my wife continue to look for a suitable fan. I took my son to find a toilet for him.
I saw a Bunnings staff aged about fifty plus, he looked like a senior staff, so I just asked him if there was a toilet that we could borrow?
He replied that there was no public toilet here, he told me to go to IGA further up on High Road which might take more than ten minutes to get there. What a shame Bunnings are such a big organisation with so many big stores, this particular store in Willetton High Road WA is really let me down. How would you like to go to a such big store with no toilet facility for customers?
I ended up without buying anything and rushed to nearby restaurant to use their toilet.

My wife and I have been looking at a new shade cover and on yet another visit to Bunnings we spotted the 4 x;4 butterfly coolaroo gazebo @$599.00 just what we wanted,the only problem with that was we have a " L " shaped bbq area so I went to the special orders to see if coolaroo made other shades in this fabrique and if so what sizes . They looked at the computer and came back with a no , and not any explanation as to why. Having been in the hardware industry for some 26 years I new an old rep from Shelta ind so I gave them a ring.The bloke I knew had left but the sales lady was very helpful so I explained what I wanted and do they have anything to help me out.It was explained to me that the gazebos was a stock item and so was a few other sizes in shade sales and she gave me the id codes etc.The material on this shade is 100 per cent water proof and a relatively new product on the market so that's why I needed both to be the same.I took these codes back to the special orders desk to see if this could be organised and yes it could so I paid on the 21/11/16 $599 for the gazebos and $289 for the 5 x 3 shade and was told the shade would be approx 3 weeks,not a problem.Three weeks later I rang to see if the shade would be in before Xmas and the lady said she will check and get back to me.Later that day another lady from orders rang me to say they had found a shade the same colour and size but an industrial unit with a 10 year warranty but not the same material so interested as I was I went in to look.Unfortunately it wasn't right so I again asked will the one I've paid for be in before Xmas as by then all the rest was finished and would be great to have finished for the festive season.They said they will get back to me ?? I was over the river later that week so went up to your new Mornington store and to my surprise they actually had 4 of these shades in stock and said they are a stocked item and I said do you do store transfers and was told that they are messy so I told them I had one of these on special order ar Glenorchy,they said the best thing to do was pay for one here and get the money back over the river.???i. I m the customer here not the bloody delivery person and now getting a little put out.I then went back to Glenorchy and guess what,there was one said 5 x3 shade on the shelf so I went back to special orders to give them a Christmas cheer!!!!!! I am now please they were extremely busy as I reckon with the mood I was in the whole warehouse would have here'd that conversation? With all that in mind I new nothing was going to happen before Xmas so left to await my phone call.It is now 29 dec and still no phone call but the shade sale is still in stock and the lady in that department also said its been there for some months ? I don't know who will be replying to this complaint but I do hope it will be up in the management area only because this whole episode has been a very unprofessional case to put it politely.please do not hesitate to rin Michael on 0438833221

Went to buy a Karcher window cleaner in Sunbury, & told they had sold out, Went to Bunnings Watergardens Sydenham, ahh haven't had them for four weeks But our store in Altona should be able to help, contacted Altona & yes we have the, drove a further 35 khs only to find a damaged one with a ticket "Incomplete Write Off or sell for discounted Rate", which would have been hard given that half the parts where missing, ahh well time to go home and dropped into the Melton store to be sent to the Tool area, the paint area and finally some one told me No haven't seen them for over a month, but may have them tonight or tomorrow umm Not Sure Uggghhhh, got home 250 khs later, rang Bendigo and was met with a No Don't Ave em Clunk. Well Screw me dead sideways Bunnings, Get your shit together, bad enough driving half way around the state but sent to a store to pick up an incomplete unit, or being told lies and crap deary me, how things are going down hill with the closure of Masters, Prices have gone up. less customer service people on the floor and people who cant even get there lies straight, but then when you think about it, WHAT WOULD YOU EXPECT OF THE GREEDY WESTFARMERS GROUP, famous for flogging the hearts out of there staff, providing shitty service and choking the hell out of any competitors, God I hope Lowes or one of the big US chain hardware store comes to Victoria & Kicks these Companies where it hurts, The bottom line Yours Respectfully Doug

I am appalled at the lack of customer service at our Nunawading store yesterday afternoon. We had to purchase 20 boxes of floor & wall tiles and other items for a bathroom renovation there was no one to assist. Every person I tried to flag down to assist us in our purchase seem to have a runaway mentality and were quick to make a getaway. In the end, we tried to use a pallet mover to help us in carting the boxes to the checkout and that is when we got yelled at. (Finally we thought someone has come to our aid). He just told us to shift the boxes onto a flat trolley and there was none to be found at the vicinity. He did help to put some of the boxes onto the normally trolley because we had to hunt around for more trolleys to load our purchase. He then revealed that we should have gone to the special orders desk to finalise our purchase when we ask for delivery options as there was no way we could cart our purchase home. There is hence a lack of training for staff as other staff did not know what to do with special purchase. There was no consistent message given by any staff we enquire about our purchase. In the end, we use our common sense, and note down the model number of all our purchases besides the tiles and took it to the special orders desk . (There were quite a few sitting at the desk, twiddling their thumbs and no one came to our assistance) This is blatant lack of customer service. If I were the manager at this place, I would be giving a big pep talk to all staff. Lesson 1 You do not run away when customer flag you for assistance and walk past them as if they are not there. Lesson 2. You provide assistance when customer is purchasing heavy items like 20 boxes of floor tiles as well as big and bulky items. With Masters demise, god help us when we shop at Bunnings.

I am very disappointed at the service I received this morning when I went in the WOODVILLE store. A job that should of taken 10 to 15mins took an hour. I needed to get some poly carb roofing cut so took it to the cut shop, there was no one there, waited a couple of minutes then went to trade, they explained that they don't cut it there, my bad for not reading the web site right. They direct me to the special orders desk to get that done, I asked is someone there, she said il make sure. So I walk over there, no one there, I spent 20 minutes there waiting on between I went each way looking for team members but luck. After another 5 minutes a lady comes past, she said sorry we were at our communication meeting. So she assist me but I couldn't a week to get it cut, so I grabbed the stuff I needed which I shouldn't have because they don't deserve my business but there is no hardware stores around my area but them. So I paid for my stuff and I decided I'll ask the lady who I make a complaint to, she called someone down, I told her everything but she just towed the line, we had a communication meeting but only 5 team members turned up, so we should have plenty of team members around. I said no way, you need to check your CCTV because you basically had no one around and I reckon your team members are taking you for a ride.I told her I regularly spend hundreds of dollars, she cared but didn't, I told her I don't want to shop here anymore with such poor service, she never asked for my name or number to follow up our discussion. All up an 1 hr 15 in that store, $203 dollars lighter for very poor customer service. No more bunnings, learn this customers come first always.