Sad reality of how things are run in this country.
Firstly, i completed my application for a UIF Claim and submitted all the relevant documents on 3 August 2023 and confirmed telephonically that all documents were received and in order.
I then decided to follow up after the 31 day period which they requested i do.
Throughout the entire process, i have not received any feedback at all. I called in a million times already and always been told that they will be escalating my query etc

Please see attached my complaints i lodged on the labour.gov website which i was requested to to by aTeam leader which confirmed that it should be resolved quickly...and was not the case at all.
i lodged two complaints and unsuccessful. I have also been requested to call the Department of Labour in my region and ask to speak to the Assessor directly, and once again unsuccesfull. i attempt on a daily basis, but they CANCEL the calls.

IM GOING TO SAY ASK THIS LOUD AND CLEARLY.
WHERE IS OUR MONEY?'??

OUR MONIES ARE BEING STOLEN BY THESE CROOKS!!!

I have never felt so helpless in my life... the people we trust will assist us, but they ignore our queries.

I hope you are doing well and staying safe. Please assist with the query below. I tried all the channels and no one was responding.

Called the call center more than 15 times, kept on promising they will escalate the query and get back to me... nothing to date. requested more information and I shared with them.

Your assistance will highly be appreciated.

Lebohang Mokoena
Case #: 40005829633

Kindly assist with my claim, the submission was done on the 1st November 2023. This claim is long overdue and I called the call center more than 15 Times.

C-20231219-000176

My previous employer has not updated the system on his end to confirm that I'm no longer employed with his company.
All documents were received, and my claim was submitted just over 2 years ago. Unemployment confirmed that they are unable to pay me out, although the documents were all received, my previous employer has not declared my termination on the system. According to Unemployment I am still employed there. I have requested the company update the system for months now, but the employer is just ignoring my requests. What are my options?

I called unemployment last week again and they said the funds cannot be released until the employer declares my termination on system. Please assist..

I applied for my UIF on 25 july 2023

I was assisted by Vivian at m/plain labour center cape town i gave all the documents they needed .. i applied with my valid passport bcoz am a foreigner..bt after waiting long time ..they told me that my passport is invalid yet my passport Expr date is on Dec 2026 how come is expired ..nd if it was expired i wouldn't be allowed to apply at first place

I made a call to Pretoria to find out. bt at my surprise is that.. they found a phone number that i never provided them during my application

I might be a foreigner bt am also a human being..am in need of my money please help

# 0847283342
E_mail : [email protected]

I aplied my UIF on 25 july 2023

I was Assisted by Vivian at m/plain labour center, i gave all the documents they needed. I used my valid passport because am a foreigner ... after waiting for a long time they told me that my passport is invalid yet my passport ..exp date is Dec 2026.. i made a call to pretoria they found the phone number that i never provided them ...

Am frustrated my heart is broken ...what can i do coz i need my money

My # 0847283342
Email : [email protected]

I have applied for martenity leave payment since 22 June 2023 at department of labour Mogwase I still have not received my payment

Ho my name is ilzd pieterse
Is 8802250158089
I am located in welkom in the free state and I am women alone walking 10km distance to go and sign for my money I got robbed 2 times they took everything and still when iou phone they don't answer the landlines and if you go in sorry we can not help you I am waiting for my payments from December last year they calculated wrong so they paid me in the wrong amounts and know I don't get anything

I applied for uif for martenity last year 16 November 2022 I did get paid 3 February 2023.i did go and sign on 09 February 2023.today I did the follow up they told me that my payment is blocked, what does this mean coz I suppose to get 4 payment

Martenity
I did apply for martenity last year 16 November 2022, I got pay 03 February. I did go and sign on 09 of February 2023 they said I will receive my last payment within 5 to 10 days. So today when I call for follow they told me that my payment is blocked. And back to work I don't have money for transport. What does this mean payment blocked

Please contact me on this number
0738222702 or email me at [email protected]

I applied for unemployment claim, all was approved and is currently with the paymaster . I call the call centre twice a week and I get no answers other than it should be paid within the next 7 days this has been going on for 3 months.

I have visited the local office in Benoni to no avail, refused access to make an appointment with the manager or supervisor to discuss and find a solution in order to get payment.

I am still unemployed and need the payments to start happening. I have done everything possible.

Your assistance in this matter is appreciated. I can be reached on email at [email protected]

I applied online in Feb 2021 for maternity benefits, i have called in every day, submitted all my documentation countless times, sent mail after mail and received the same answers, it was escalated, flagged and i requested call backs from the team leaders but nothing ever happened.
Yesterday 05 Feb 2021 i receive an sms to say my claim was rejected, AFTER AN ENTIRE YEAR OF STRUGGLING TO RECEIVE MY FIRST PAYMENT IT WAS REJECTED!! Alk the agents i spoke to confirmed all my documents that were needed was there and there would be no issue, and look now!!!
Please review and pay me the money due to me!

Stephenie
Case No : 40001261768

I applied in Feb 2021 for my maternity benefits, sent my documentation countless times, called in every day and sent mail after mail after mail, always got the same answers, it is now Feb 2021 and i just received an sms to say it was rejected with NO reasoning! AFTER AN ENTIRE YEAR OF STRUGGLING to receive my FIRST PAYMENT i get rejected!! i was told by all call centre agents all my documentation is there and there should be no issue getting my money and look now, no one can assist, no escalation, call back request or flagging of my claim has helped me, how can you expect us to pay for our uif every month and give us service this bad???
Please review and pay me the money due to me.

Stephenie
Case No : 40001261768

It would appear that all the complaints here are based on the lack of response or reasoning by DOL.

I submitted my application for maternity benefits beginning November 2021, on 6 November it indicated that it's been sent to assessor. After constant follow up I was told to send additional documents which I did on 29 Nov. Today I get an SMS to say the Siyaya Starus - not approved/rejected. And zero reasoning.

What is the DOL doing, after paying UIF for years, when you need to claim you get this nonsense.
I also doubt any response will come from this but I am hopeful.

Can government institutions just do their work properly already

Trying to apply for UIF since my Maternity Leave , but had no luck at all and this was from May 2020 until now. In Feb this year my employer terminated my contract and still when I applied for my Unemployment nothing instead I was told to review the Maternity first and then the Unemployment. So I did just as I was told 8 months down the line still no solution. I have kids to take care of and the support from family and friends is not enough.

Case no: C-20210623-000429
CARMEN TITUS

Case number: 40000829133

I applied for Maternity benefits, online. If I did not check my status, I would not have known that it was declined.

1. Why was it declined
2. what does this mean? Siyaya Status - Not Approved/Refused
3. Why was I not notified about this. No communication at all.

Please help
Andrea Mc Cloen
0747065876
[email protected]

I applied for UIF in September 2020 as our company closed down. Since than been given the run around (had to re - apply) 3 Times)because closed because they said I application did not say I was not working. I has now been more than a year and other people who worked with me have received their payment but I still have not received anything from them.

There is no correspondence or communication from them saying way not. I have know lodge a complaint, companied on their but do not think twitter and face book pages I will have any luck.

This is know my last resort. I have been contributing to this fund since I started working in 1996 and first time I need to claim. I am very disappointed in our labour department and hope you can help.

I have been contributing to the UIF fund since I start working in the 1995 and never claimed. Now that I am without work and need to claim I have been given the run around.

Complained on Facebook page and still no response.

I see today my application stats paymaster -close but have not had any corresponding's from them why and have never received any payment.

I have lodge an appeal know but do not think I will have any response.

This is now my last resort. Please help!!!!

PLEASE ASSIST I APPLIED 11/2020 NO PAYOUT TO DATE
CASE NUMBER 30005621833
[email protected]
0665980369

Application for Benefits Siyaya Status - Approved 2021-06-28 13:47
30005811346 Application for Benefits Completed by Assessor 2021-06-28 12:37
30005973096 Continuation of Benefits Payment - Done 2021-02-19 14:51 NO Payment was ever done.
30005973096 Continuation of Benefits Sent to Paymaster 2021-02-14 07:21
30005973096 Continuation of Benefits Completed Continuation 2021-02-14 07:21
30005973096 Continuation of Benefits Received from Ufiling 2021-02-14 07:21
30005811346 Application for Benefits Sent to Assessor 2021-01-13 21:11
30005811346 Application for Benefits Completed application 2021-01-13 21:11
30005811346 Application for Benefits Submission from UFiling 2021-01-13 21:10
30005811346 Application for Benefits Received from Ufiling 2021-01-13 21:10

FROM DECEMBER 2020 I APPLIED FOR UIF ONLINE AND I STARTED GETTING THE STATUS UPDATE FROM THE 13 OF JANUARY 2021 TO THE 28/06/2021 WITH NO POSITIVE OUTCOME , I HAVE CALLED THE DEPARTMENT AS MUCH AS I CAN BUT TO NO AVAIL , EVERYTIME I CALL I AM BEING TOLD THE CASE HAS BE ESCALATED TO THE SUPERVISORS , MANAGERS AND I MUST WAIT 24HOURS FOR THE RESPONSE , I HAVE NEVER RECEIVED ANY EMAIL OR WHATSOEVER FROM THE DEPARTMENT. I AM NOT SURE WHAT MORE MUST I DO TO BE ABLE TO PAID.

PLEASE DO SOMETHING , ITS ALMOST A YEAR STILL WAITING FOR A PAYOUT.

CAROLYN NOSIPHO MCUBE

I have been applying for UIF benefits since February 2021 and to date, I have not received any payment. In February 2021 I submitted the required documents and I was told to wait for 35 days. I called after 35 days and I was told that they are busy with financial year-end then I must call two weeks later.
I called again in April where I was told that my application could not be processed because the employer's address on the UI form is different from the one on the government's system and I must go back and get the form to match the PO Box they have on their system, I was given an email address to submit the form which I did.
In June I was finally told to restart the application again which I did and I was given an email address [email protected] to send my documents again. I received a reply confirming receipt of the documents and that they were sent to the assessor and again I must wait for 35 working days.

I called again on 3 August I was told that documents have not been captured yet and the call centre agent promised me that he will forward them for capturing.
I called again on 11 August 2021 when I was told that my documents are still not processed, the call centre agent asked me to hold on so she can talk to her supervisor - when she came back to the phone she told me that I should not contact them for the following two days, they will send me an email either 12th or 13th August. There is no email as at now.

The following cases refer:
#30006331415 February 2021
#40000303260 June 2021 and
C-20210617-001139 June 2021.

The UIF contact number 0800 030 007 is not longer available since Friday the 13th of August 2021.
I need to be directed to where I can get speedy help. I have been a contributor to UIF from 1 April 2006 until 31 August 2020

Please help me.

Regards

Nokwanda

After going back and forth to
Labour offices I checked online my status shows rejected on 27th July but I never received any communication(email or sms) advising this.

Can someone get back to me on [email protected]
Case number is 40000433711

I need a reason for my claim being rejected.

Busi

A company called Metro File has a high production and pay employees very little, people earning R21 per hour for scanning and preparing boxes of documents for various companies. High profile companies, increases are very little there is no growth and people get victimized for speaking up or threatened with being dismissed. They don't even consider peoples well being as the chairs that are used has been there for more than ten years. People also sit for long hours and don't even get acknowledgement from seniors for work well done or incentives. Data capturers have High targets and get paid like R30 per hour

The state of the UIF department is truly shocking and look at all the complaints. I've waited for over 6 months for UIF and I got one payment two months ago and am still waiting for the paymaster to pay the continuation of benefits for over a month. No emails get responded to and the call centre says we must just wait.

This country is in serious need of some proper leadership because technically the UIF department taking monthly money from people and then not paying UIF when it's the persons right to get UIF - is stealing... What's new in this country.

Utterly disgusted that i have not received any payments from department of Labour. I applied on the 22 March 2021 for Normal UIF benefits after being retrenched. Ive been calling almost every day..call centre agents keep telling me B.S they changed over to new system in may so now there are back logs. When I actually applied in march case number: 20210526000563.. PATHETIC DISGRACEFULL GOVERNMENT.HOW YOUR UIF GETS DEDCUTED EVERY MONTH WHILE EMPLOYED BUT ONCE YOU ARE RETRENCHED....MAJOR ISSUES GETTING YOUR MONEY

I have been appointed by various clients to assist in their claims, which the call center obviously refuse to assist me in, as I am not a labor consultant (who the hell has the money to pay for one of these, if you are unemployed)?

Some clients have been waiting since Marc 2020 for pay-outs, then the rules changed, we have complied with the fact that they (DOL) requires documents to be uploaded with a certain link, however to date, nothing.

Then, I don't know who is pocketing the money that they are not paying according the the Government Gazette and their website link, because some of my clients have not received all their money.

I need the contact details for the Ombudsman for DOL, maybe I will have some luck with him/her?