We own a deed - we bought our timeshare free and clear on ebay about 10 years ago. So far its been a pretty good deal, even though the fees keep going higher, to the point you can almost book the same thing for the specific dates and number of days you want on discount travel sites and spend the same. Anyway, they talked us into going to an owner update.... big time pressure but what really got my attention was when he said "if you dont transfer to points, you will be left behind. All the other owners of your building are switching and you will be stuck wit the building maintenance" as if we will have tens of thousands in annual maintenance fees if I dont give them $20k now and convert to points. My reaction was "now why would I want to do business with a company that starts off the new relationship with a threat"? We had a good thing going but now that Diamond bought it, I a feeling very wary.

So I've never heard of DRI before I went on this vacation this past May 2016 to Virginia Beach. I booked my vacation through Groupon as it was an affordable and beach front resort so I went for it. Every person that spoke to us in the area was a member (salesperson) for DRI, trying to make commission off us. We were told we had to sit in for a 60min presentation and tour and then receive a gift card for our time. Well... long story short we were there for 6.5 hours. I kid you all not! The woman we spoke with was very nice. In fact she tried connecting with us telling us personal and serious stories. Things got off topic because we were enjoying speaking with our sales lady, no seriously she was sweet. My fiance' and I kept saying no because we didn't understand it mostly and because I am finishing up my master's degree and he is in the process of changing positions at work so money was tight. Most of these reviews mention money is tight and they keep pestering. Well, our sales lady went and got her manager saying she had to check on things. This man was inconsiderate and disrespectful. Trying to play on sales tactics of my fiance being a father and making sure our kids have good childhoods with these vacations. I'll admit it pulled on the heart strings and I've been in sales. Their tactics are beastly, I'll say that much.

Anyway, they finally went away because we kept saying no. This other man, who looked innocent and friendly ending up selling us this sampler package. We understood more speaking with him for 1.5 hours versus the lady and manager for the past 4.5 hours. We got these credit cards. We were not planning to use them at all and just wanted to have these open lines of credit, well it turns out they charged our sampler 15,000 points onto the two cards.We got two different lines of credit open and the people at Barclay's refused to combine them but the 2995.00 loan was split onto the two cards. We ended up having a balance on the cards not knowing and then the letter came in the mail two days later.

I've ready reviews of time share companies everywhere and everyone says they are all scams. Honestly, I haven't had horror stories just yet because my fiance thinks over things and calmly asks a lot and I mean a lot of questions. The fine print does state that on our sampler stay and our complimentary 3 day 2 night stay we have to attend a presentation but after reading these reviews I'm prepared for them to try and sell us something further and hopefully we have the power to walk away.

I have a friend who works for a time share contract company. These things are all in the fine print.

I too have been beat out of money like the others. This company is full of it. I however did use up the "1500" points on 2 trips to Vegas but our original plan was to go to Hawaii! We go to Vegas all of the time! Did I mention that I looked up the price of the hotel on hotels.com and it was no cheaper than using our "points" we were also required to attend the 1 hour presentation but we were so stern and pissed off to everyone that talked to us there that they let us go 15min into the presentation.. Stay away from diamond resorts at all costs! I also filed a complaint while in Vegas.

is there anybody know any lawyer to cancel the time Sampler product from diamond resort international.

Because The bill still come every month, even I have cancelled the time sampler packet 2 days of the presentation

We have been members of Diamond Resorts and prior Sunterra for approximately 20 years. Over the years we have been fairly happy with most resorts and have bought up recently to Gold. We booked the Lake Tahoe Resort (beautiful property) recently and treated royally by the VIP check in. We decided to do the presentation when we were told there were added properties and changes we should know about. Since we had just bought up to Gold three months before I was not worried about being pressured to buy. When we met with the "so called" counselor (not a salesman) he said on three to four occasions that he would have us out quickly because we were not buying and only wanted to know about the new resorts and changes. Everything was going well and he answered my questions. Then the meeting went south. He flipped over to a selling mode, explaining the benefits of buying into the US collection and that we are not getting as good of benefits with the Hawaiian collection. What?!!! I listen to him talk and talk and talk... I then reminded him I was not changing back and was not interested in hearing about any products to buy. He then went into the credit card they are offering, buying more points, the benefits of becoming a Platinum member, etc. We had now gone from a 55 minute promise to get it done to 1 1/2 hours. I finally stopped it and he got up from the table and said someone would be out to sign us off. Never thanked us for our time or shook our hands. Just coldly got up and left. Then we get hit with the closer. Starts out very friendly but he was not there to do a quick close. He was there to start all over again with the credit card offer, buy more points offer. I stopped in really quickly and explained we had already been there almost two hours and we had somewhere else to go. He got up and said "follow me to get your award". We did and he also just walked away and never said a word. I have had this experience every time I have attended the presentation when I wasn't buying. It is impossible to find out what is new with them as all they want to do is sell, sell, sell. I am shocked this was my first presentation being a Gold owner and being treated with rudeness. I can only think they are trained to act like this. My question is do they really think they are going to get you back in front of them??? Not me, for sure. I am done and there is not one thing they can offer me that will make me sit through the hell they put you through. They have lost my business for any future upgrade. With all the deceit I have read above, I would imagine a class action suit will be happening in the near future. Oh and for anyone who has had the threat of your heirs being made to take over when you pass, they can only pursue this if you put in your trust/will. I did not put in mine. They will pressure you to do it.

The sales tactic used by DRI sales representatives are unethical. They would not take a NO for an answer! They scam you into signing up for a SAMPLER package that they rush you into signing. We had this horrible experience. We were held captive for four hours by sales reps who do not understand the word NO and do not care about your financial status (having just had bankruptcy). BEWARE, read the fine prints on that SAMPLER - there is a part where it states: CANNOT RESCIND, CANCEL, AND REFUND. I immediately contacted DRI (3 days after) via phone call, fax, and mailed letter to cancel our contract because it was not properly explained to us. They catch you at your most vulnerable moment - tired and hungry! I've have received three bills already which I have not paid and with no intention to pay because we could not afford to pay. I have just submitted a complaint to BBB about their unethical practice. I hope to have this resolved soon. The more of us writing about this, the more we could raise awareness about this, and hopefully prevent this from happening to others.

After my 3rd free vacation and 3rd Diamond Resort presentation, I gave in and bought the sampler package. I was approved through their Barclay Credit and the charge was put on a new MasterCard Account. I have been having buyers remorse, but I'm hoping for the best. I booked a future vacation in Las Vegas and plan on booking another vacation soon. I wanted to do Hawaii but I've been reading a lot of bad reviews so i think I'll pass on it. Wish me luck!!

Retrain your sales force. The first wave of 3 sales guys were nice but highly manipulative. They basically said that when we die or get feeble, the ownership and maintenance fees will get dumped on our 7 children!!! We took great offense and almost walked out. I considered getting out of Dismond all together. They could tell we were upset, so they left and sent in the next guy... who calmed down us down by saying in effect... ' Jim and Barbara, disregard everything the first guy said. Diamond will not stick your kids with the financial burden. Don't worry about the phrase "in perpetuity". The first guy tried to get us to pay like $400 plus a month to get more points to climb up to the Silver status. I said I could not afford that or the increase maintenance charge. This second guy, MJ, was nice, calming, and reasurring. Yet, he still got us to buy the Sampler now for the second time. $2,900.00 plus dollars. My point. Stop using guilt, fear, and manipulation in trying to get more $$$ from us! We were lied to. Period. The first sales wave instilled fear by saying our kids will get stuck with this. The finally guy said to disregard what the first guy said. We were thus lied to. What is your specific plan to insure this manipulation and lying stops?

The Sampler Package offered at Kaanapali Beach Resort is not a good value. These are 2-3 star sub standard resorts, most are not even Diamond Resorts, they are sister resorts. You are tired after being drained at the presentation and this is their last ditch effort to get $2995 out of you to cover their costs for bringing you into the tour. i.e your activity discounts, and what the company has to pay for marketing to bring you in and have a sales agent, manager try to get you to buy timeshare. (I was told this by an existing owner) If you look at the resorts and how many points it takes to stay at those limited 25 resorts that they have you can do much better yourself online and not have to go to a presentation each time you go stay at the resorts. Also when you check in it is a bad room and the resort tries to get more money out of you to get a better room, so it is even a worse value. When you go in on a presentation they counteract the fact the stuck you in a crap hole that if you buy their timeshare you will not stay in crap hole resorts. NOT A GOOD REPRESENTATION.

I believe that a CLASS ACTION LAWSUIT should be filed against Diamond Resorts International for the fraudulent misrepresentation of the SAMPLER PACKAGE.

Who is interested in pursuing that avenue?

Thanks you.

Patricia

I called and emailed to cancel and I am still be billed. I no longer want this package

After a horrible stay at the Las Vegas Resort, literally my husband was stuck in the elevator for over 2 hours and we missed our show that we purchased tickets for. No refund on the tickets. Also, the staff was rude and inconsiderate. So, after a 90 minute sales pitch that turned to 2 hours, we purchased a Sampler Package. I explained to my sales rep that I didn't want to purchase because with my job I travel and can't be limited to said resorts. The manager, Dallas, came over, verbally told me don't worry about it. You can go anywhere you want, I will notate it for you. So, we agreed and signed the paperwork. Finally, after making 6 months of payments we are ready to use it. I was told I was limited to the Sampler resorts. Umm, no Dallas said he would take care of it, even initialed the paperwork. Guess what? The paperwork I was handed has no initials and Dallas was no longer employed there...SCAMMED. Stupid on my part, if you are a sucker and buy this package or any package from DIAMOND RESORTS, BE AWARE! They will screw you over and with a contract, connected to your credit, you pay or your good credit is gone.PLEASE PLEASE BE AWARE!

My family attended a timeshare event at the Ridge Hotel in Sedona Arizona. We attended a timeshare presentation that was scheduled for 90mins. The reason we attended this was that we received discount tickets to the Pink Jeep Tour if we attended the presentation. We have a special needs child (Autistic) and attended the session with our child. After 4hours of presentation, we signed up for the sampler package. No one told us that we need to do additional 60 min presentations everytime we stay somewhere. This is ridiculous. If we had known this we would not sign up, since we do not want to torture our child by dragging him to the presentations. I have been trying to login and till date (>2 weeks) i still cannot log in and they say it is system issue. How can one cancel if you are not allowed to login for 2 weeks? Isn't this a scam? I hope the consumer board looks into this issue.

I know that i signed up for some paper work at the end....that is because we were so tired and wanted to get out. Now they are telling me that everything explained is in the fine print. Reality, they lied completely and now reading the fine print, i feel CONNED!
The sales person who saw that i have a special needs kid should have told me the truth and not cover up. I just cant believe how professional people can lie. What is the CEO of this company thinking? I hope he is having peace and enjoying the money looted from ordinary class people.

Any advice is highly appreciated.

Thanks

We had high pressure by a couple of salesmen to buy this sampler package after being told we were going to be checked out to leave. Our 2-year-old was there, and once we gave in to signing up for the sampler package we just wanted to get out of there for us and our 2-year-old only to become greatly disturbed about the specifics in the contract (which we failed to take our time to go over carefully before signing). I thought we'd simply cancel if we found out that what we were told wasn't true. Well, little did I know that the package wouldn't be activated until 14 days after purchase at which time the cancellation period would be OVER!! Totally a scam!!! I have to find out if this is legal. Really!? You can't cancel after 10 days, but can't find out if you can even use it until 14 days!! Of course the first couple of dates we requested weren't available - unless we wanted to pay additional money out of pocket for our room!!!!!! If we can't get out of this sampler, I can't wait to attend the presentation(s)!!

I also purchased a sampler after receiving a free weekend to attend an update on my time share. My times share place was brought by Diamond. They were trying to upsell me into points and told me a bunch of things about my current place to try to convince me to buy point. So I brought a sampler package so that I cold think about it and try their places for a 18 month. I have not had 1 positive experience. The sales person told me I did not have to go to a TS presentation when I used the sample package and that is not true. They tell you if you do not go that you have to pay for the time you stay. I found this out after I had to cancel my 4 day planned vacation since they only had 4 days available and I was only going there 3 days. Seems the presentation was only being given on the day I was not going to be there and there was no other option, So I cancelled it and they did waive the $75 fee but I had to book 3 says at another hotel and pay $450. Instead of using the points I had an paid for . Now I am on vacation for a week at a sample place in south beach florida and they used half my points for a place I could have booked on my own for less money. Its also not that nice, the walls as dirty but the cleaning people say that is the best they can clean them. I would not eat here as they walk food from another place and the interest does not work well.

I also within 3 days of buying the sampler tried to cancel but its not a contract where you can cancel within 3 days.

Don't buy a sampler package this company is a rip off , plus since they want me to convert to points and pay them more money my Time share maintenance fee has been going up about $30 to $50 a year.

We had gone to our home resort at Villa Mirage to simply ask for a member id number. Somehow they ended up talking into staying for a tutorial so that we could understand how to log in to the website. When we showed up for the tutorial we were told it had been cancelled but that one of the reps would help us out. Four hours later we signed the agreement for the Sampler package for a total of over 3,000 dollars! We called following day and asked when we could start using our 1500 points, and was told that we had to wait until we had paid 1000 into it! That was a month ago. I called again to see when we would get our membership card so we could make our reservations and was told the contract was still in escrow! So by the time we can reserve any vacation our 18 months will have almost expired without being able to use it. I had asked to cancel and they said it cant be cancelled. How do we file a class action lawsuit This is the biggest rip off ever! What happens if we just don't pay?

Hello,

I was wondering if anyone has had any luck cancelling their Diamond Resort Sampler Package? I was manipulated just like everyone else on here into purchasing the Sampler package and I want to cancel my subscription. DRI was smart, because I did research on cancelling a time shares, but turns out that the Sampler is not a time share and therefore it does not fall under a regular state rescission law. The salesman went over all the lines we specifically talked about during the presentation, but smartly skipped over the part about mentioning this package is not a timeshare and therefore can't be canceled or rescinded. After reading many reviews this seems like a tough battle that I'm about to take on and I was just wondering if anyone had success and can point me in the right direction?

Thank you,

AJ

Purchased a sampler package in Dec 29 2010 while I was in the military with the plan to use it when I retired. Prior to being able to use the plan (#21401705) I got deathly ill and ended up in a 10 day coma. On my plan the salesman had lined out the 12 months and put in 18 months and also told me not to worry as they would graciously extend the timeframe with no problem. . After speaking to the sampler specialist I was informed that they could do nothing for me. What a nice way to treat a 26 year Navy veteran I will ensure that I give my "positive feedback" to all my active and retired friends in the numerous fraternities and social clubs to which I belong. Once again, thank you for your consideration, LCDR Mark Ingwersen, USN (RET)

I bought a vacation sampler in August 2013, and we specifically asked if we could extend the 18 months period if we could not take any vacation within that time frame. The ladywho sold the sampler to us said yes befor we signed. Now, I am trying to get an extension period, but Diamonds Resorts International does not want to eventhough the admit that the sale lady lied to us. They said the contract stated 18 months without no regards what have been said bythe sale lady! So, I completely paid $2295 for nothing.

French translation for French speaking customers:

Nous avons acheté des vacances comme membre comme essai avec Diamonds Resorts International et la vendeuse nous avait spécifié que nous pouvions demander l'extension de la période de 18 mois, mais Diamonds Resorts International refuse de nous octroyer une extension, malgré que le $2295US soit payé au complet. Ils confirme que la dame a menti, mais puisque c'estécrit 18 mois sur le contrat, ils ne veulent pas accorder d'extension.

Just another customer of DRI. LIED TO THE ONLY WAY TO MAKE A GOOD POINT IS TO SHOW UP AT PRESENTATIONS AND WARN PEOPLE.this will work

I just recently went to Vegas with my husband and check in at Circus Circus and was talk by a lady regarding free shows and discount coupons and ask to just visit their resort for promotions, we were asked to deposit $40.00 for the attendance and will give free shows, discount ticket and our $40.00; she's a nice lady that you can easily trust her; when we get in the room , I read Time share presentation, wow; did not even explain to us too late need to attend the next day. We were hold almost 6 hours because my husband and I kept saying No, everytime we walk away they pulled as back ; almost 3 -4 people talk to us; the last guy said that they have club select in Disney land, mentioning Hilton and Mariott; when I phoned in regarding hotels near Disneyland; the lady said they don't have any and I still have to pay them they regular rates; BOGUS! FAKE and LIAR! that's not what they explained to us! So, I said to myself it's OK because I made myself a victim of this; She taught me how to log in at club select and select the hotels ; guess what so limited; non of those we want, well she said it will be frustrating for me to reserve on that site; AT LEAST Someone is honest in this company!..........All I want is to give my family nice vacation and it is heartbreaking that these people are taking advantage of vulnerable low class family; we work hard for every pennies and dollar and now my $2,000 + gone and I don't think it is worth it! " They don't have heart, they don't care, how could they attempt to sleep every night knowing that their job is too lie, scam and make family suffer financially; Their MOTTO in their Presentation : Vacation or Die? ; They should change it to " Diamond Hotel resort t vacation package; STAY STRESS AND DIE!

We attended their presentation in January, and were talked into the sampler packet tryout. However the next month we contacted the main sales guy (bold dude) and told him we do not want it. He insisted we keep and try out. And he said if we still dont want it, we can cancel it. we called back in April, and told him we dont want it. in the mean time i had paid 300 or so into it, but never made a reservation. he still insisted we keep it, and give it a shot. he even told us the best way to use sampler is by going to florida. we have been calling since then, every month to cancel it. the reps are so rude, and they hang up on you. This is just not a good time for me. i would have thought about purchasing DRI maybe, but after my experience this time around, hell no. its sad the kinda customer service they provide. they claim its mortgage loan. its not a mortgage loan, and i do not owe you anything. this was a service tryout, which i do not want to try out anymore. please cancel this and stop ruining my credit. i would appreciate a call or email from someone who can take care of this. its so frustrating. i simply do not want to try out their sample package, and i do not intend to invest into their timeshare anymore. if they can work with me peacefully this time, maybe by next year i can re-think their package...but its so hard to talk to their rude reps. in this hard economy people do not even know how to appreciate good customers.

please DRI, if you care about your costomers a bit, call me or email me:
[email protected]
916-849-4115.

To keep it short....Both my wife & I feel rubbed!!!
Empty promises for the sample package that we received in our tour in Orlando, Florida and paid $1000 down payment, (Which in most cases I never do that), went to book the hotel in Orlando that promised should be available ..."Just call 15 days before and as a club member you have the priority..." this is what the 5th sales person told me, I called to book the hotel and the representative said the hotel is not available for the days that you're requesting, (December 26 to Jan1), and this is 5 months ahead of time that I am booking the place, I asked if another one is available and the same answer, "No, we can't do anything about it", I asked to cancel my order, "No that is not possible" they said, but if you want will ask someone from higher manager to call you in next 5 days, 2 weeks passed no one called...What a shame!!! No integrity!!! Can't directly speak to the higher management.....
TOTAL SCAM!!!

We went to a 90 min presentation at the Ka' anapali Beach Club at the beginning of August 2014. After the presentation we were walked around the facility by a Mary K. While showing us a beach front view with several other couples, she made sure to keep talking and avoiding the Kitchen, Come to find out, there is no stove or oven for cooking. Then we were taken back to a conference room with several tables and pressured to buy a time share. I was skeptical and choose not to do so without research first. Mary K. was getting very aggressive and angry I was not buying, she turned to her supervisor Tim, with more sales tactics. After 2 hrs of trying to walk away, they turn you over to Dan. Dan is suppose to do a survey to rate the sales reps. Then Dan tells us about the Sampler pack that we can try for $2346.00 giving us 15000 points we can us at the Ka' anapali Beach Club. We told Dan 4 times we had planed to come back in Oct-Nov of 2014. Dan told us we could stay at the Ka' anapali Beach Club and try it first before we decide to buy the Time Share. We paid 349.00 down and just called to pay the remaining balance. I went to book a trip only to find that we can not stay at the Ka 'anapali Beach Club. The only reason we bought the points, so we could try it out first. They offered a lower end hotel next the that club. The only other option is places in the sampler pack, none of which is in Hawaii

This company is full of misleading information and will do anything for a sale. PLEASE STAY AWAY FROM THIS COMPANY.
We checked into pricing for other hotels that are around the same price without the points if not cheaper for a resort. BEWARE

Having been a previous member of Diamond Resorts, I was asked back with 4 free nights lodging. Of course I had to go to another presentation. About 90 minutes into it, I finally informed salesman that I had just paid to get rid of what he was trying to sell me. He continued and continued. Finally, they came to me with their special 15000 point sampler package. I asked some pertinent questions, being a previous member, and was lied to. As a member, you are offered 50-75% point discounts if you book in advance at certain times. So, I figured the 15000 points could be used to my benefit for a number of nights(30-50). It takes 14 days for you to access your account. And when I began looking at point values I saw no discounts. I called and was told those discounts were not available with the Sampler Package. So, for $2500 I might be able to get 21 days if I avoid weekends. That works out to about $120 a night. Not terrible, but availability is limited and it's just a hassle dealing with all the complexities of their program. And why can you not cancel? I am going to find out.